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26 Oct 2023 by Moonstone Landing
Thank you for taking the time to write your thorough review. It's truly disheartening to hear that you encountered such an unpleasant situation during your stay, especially after such a promising beginning in Room 203 with its stunning view and amenities.We want to express our sincerest apologies for the disappointing encounter you had with our staff at breakfast. Such an experience is certainly not in line with the high standards we strive to maintain. The Ownership team has taken your feedback very seriously, and we assure you that we will address this issue internally to prevent any recurrence in the future.We would like to clarify that the behavior you described is completely unacceptable and does not represent the level of service we aim to provide. It is our primary goal to ensure that our guests feel welcome, valued, and appreciated throughout their stay. We are deeply sorry for any frustration or inconvenience you experienced.We are committed to making necessary improvements, both in terms of service and the breakfast offerings, to better meet the expectations of our valued guests. We also assure you that we will take corrective measures to ensure that our staff remains focused on their roles during working hours.Your feedback is invaluable to us, and we genuinely appreciate your candid review. We hope that you might reconsider staying with us in the future, as we are dedicated to offering the highest level of service.Once again, we apologize for the distress you experienced during your stay. If you do decide to give us another chance in the future, please don't hesitate to contact the management team directly so that we can personally oversee your reservation and ensure a more enjoyable experience.Thank you for bringing this to our attention, and we sincerely hope to have the opportunity to serve you better in the future.Kind regards, Moonstone Landing
Free breakfast is available daily. WiFi is free in public spaces. A hot tub, a terrace, and a vending machine are also featured at Moonstone Landing. Self parking is free. This Cambria hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Free self parking
Moonstone Landing offers 29 accommodations with coffee/tea makers and a hairdryer. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead. This Cambria hotel provides complimentary wireless Internet access. LCD televisions come with premium digital channels. Housekeeping is provided on a daily basis.
Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.
Recreational amenities at the hotel include Access to hot tub.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
An adult aged 18 or older must assume all liability for the booking. The front desk is open daily from 8:00 AM - 9:00 PM. The front desk is staffed during limited hours.
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Cashless payment methods are available for all transactions.
