To start I am not trying to rate all MainStays, but just this one. The property needs some work. Our greeter I felt could have been more pleasant. There are things that they charge you for that I have never seen ever at any hotel that I have stayed. All that I am going to say is to read EVERYTHING before signing it.
Unfortunately the room was dirty and dusty as well
as the sheets on the bed! I asked for front desk to
have housekeeping take out my trash and replenish toilet paper/towels⊠they didnât. I had to do it myself. Also, I got bit by bed bugs and saw a roach in the kitchen area at night. A lot of sketchy people roaming around the area.
Les points forts : Personnel et service et confort de la chambre
Room cleanliniess
The room was okay...liked the space with the double queen beds. The room began to have a funny, urine type smell during our second day...not sure if it was due to the humidity and running the A/C all day. The bathroom was okay..but vents could have been cleaner. Also, no clean towels were delivered daily, and the trash wasn't dumped; would have been nice regardless of if they cleaned the room daily or not. Overall, it served it's function.
Con: dated room, shower drain was slow,floor was sticky, parkings tight. Pro: staff were nice, room was spacious,felt safe with my 3 kids, breakfast was good;plated or boxed for you(pancakes,sausage,hash browns, scrambled fake eggs) cereal.
Didnât get to use pool or hot tub which did look inviting. 12-15 min drive to UCIrvine