Best Western Plus Santa Marta Hotel

3.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Best Western Plus Santa Marta Hotel

Poolside bar
Lobby sitting area
View from property
Lobby
Outdoor pool, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pool
  • Breakfast available
  • Room service
  • Parking included

Explore the area

Map
Calle 24 No 3-65, Santa Marta, 470004
  • Parque de los Novios
    ‪5 min walk‬
  • Bahia de Santa Marta
    ‪8 min walk‬
  • Santa Marta Beach
    ‪8 min walk‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Living Room)

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Single Beds, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Room, 2 Single Beds, Non Smoking

  • 24 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Single Beds

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Best Western Plus Santa Marta Hotel

Boardwalk/promenade hotel with fitness centre and rooftop terrace
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Best Western Plus Santa Marta Hotel offers 126 accommodations with minibars and espresso makers. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Santa Marta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Santa Marta Hotel. During your stay, you're just a quick walk from Parque de los Novios. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Blue Ribbon
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Just a 5-minute walk from Parque de los Novios and 6 minutes on foot from Old San Juan de Dios Hospital Museum
  • Airport and local-area shuttle service available for a fee
Best Western Plus Santa Marta Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. Event space at this hotel measures 409 square feet (38 square metres) and includes conference space. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Best Western Plus Santa Marta Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Santa Marta hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9 AM.
Blue Ribbon – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: COP 26,000 for adults and COP 26,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Ribbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 409 square feet of conference space

Outdoors

  • In a regional park
  • On the boardwalk/promenade
  • Pool loungers
  • Rooftop terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for COP 60000.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 26000 for adults and from COP 26000 for children
  • Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: COP 60000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Best Western Plus Santa Marta
Best Western Plus Santa Marta
Best Western Plus Santa Marta Hotel Hotel
Best Western Plus Santa Marta Hotel Santa Marta
Best Western Plus Santa Marta Hotel Hotel Santa Marta

Best Western Plus Santa Marta Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 342 out of 551 reviews
Rating 8 - Good. 148 out of 551 reviews
Rating 6 - Okay. 34 out of 551 reviews
Rating 4 - Poor. 12 out of 551 reviews
Rating 2 - Terrible. 15 out of 551 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pablo

Stayed 1 night in Dec 2024

6/10 Okay

Juan J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Nathalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good .
Stayed 1 night in Nov 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Andres, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the center, to a Main Street and small mall for convenience. Nice pool and rooftop view with a restaurant/bar as well as a gym. Breakfast was good and lots of options.
Stayed 4 nights in Nov 2024

10/10 Excellent

Saturnina

Stayed 1 night in Oct 2024

10/10 Excellent

Luis felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Greta location Greta staff
Stayed 5 nights in Oct 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff need more training in hospitality . You can hear the noise on the hallways, especially children let ran lose...
Stayed 1 night in Oct 2024

8/10 Good

Humberto

Stayed 2 nights in Oct 2024

10/10 Excellent

Johnny, Greenacres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Marcos

Stayed 3 nights in Oct 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Walking distance to shops and restaurants. Staff very nice. Was very clean.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jairzinho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel and nice staff.
Stayed 3 nights in Sep 2024

8/10 Good

Pedro, San Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con excelente ubicacion, la vista en la piscina es de primera. Tengo 3 observaciones.... 1. No ofrecer algo en la plataforma, segun tenia una botella de vino por la reserva. (NUNCA HUBO NADA) 2. El baño muy incomodo, me refiero al inodoro, literal sientes que estas en el lavamos. 3. En cuanto a las toallas, entiendo que NO tengo porque pedir nuevas. Si fueron a realizar limpieza, que solo fue arreglar la cama,pero me dejaron la misma toalla toda la estadia. Se que uno puede solicitarla, pero las empleadas deberian ver, si estan muy humedas porque no estan al sol, pues deben dejar nuevas a los huespedes. Ultimamente, la app dice unas coss que sorprenden a uno pero no son recibidas.
Stayed 3 nights in Sep 2024

10/10 Excellent

john

Stayed 3 nights in Aug 2024

10/10 Excellent

Gasper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good & clean employees very helpful
Stayed 3 nights in Sep 2024

10/10 Excellent

Mauricio

Stayed 4 nights in Aug 2024

8/10 Good

Orrin

Stayed 1 night in Aug 2024

8/10 Good

Yurien

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Carlos

Stayed 3 nights in Aug 2024

6/10 Okay

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe around the hotel in the night
Stayed 3 nights in Aug 2024

10/10 Excellent

Susan, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great valie for money. The hotel is lovely, super clean and within walking distance to the parque de los novios. Our room was spacious, breakfast was lovely with good options of delicious Colombian food. The pool was great, however I recommend you tonuse it early as it gets extremely busy after 5pm once everyone returns to the hotel. Service in general was great!
Stayed 5 nights in Aug 2024

8/10 Good

Vananh, silver spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is near a bus station that goes to Barranquilla and Cartagena.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yecid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. The service, food and hospitality was excellent. Maybe the area doesn't look safe but i had the chance to walk to the old part of the city with my family without any issue. I wpuld recommend it without hesitation.
Stayed 3 nights in Aug 2024