Reserva Natural El Matuy

Guests will be asked to pay the following charges at the property:

• You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

• Airport shuttle fee: COP 160000.00 per vehicle (return)
• Pet deposit: COP 300000 per stay
• Rollaway bed fee: COP 190000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

• There is no hot water on site.
• Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
• Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
• Registered guests are the only ones allowed to be in guestrooms.