The hotel was in a good location close to stores and services and there was a very good cafe on site, though it was not operated by the hotel. My room, however, was in a terrible location with my window opposite a maintenance closet, that made it so dark I had to turn on lamps during the day. The guy in the office was less than friendly and I was given no info regarding the maid service, of which there was none during the 4 days of my stay. Nor was there any written info in the room.
We stayed three nights. Our room was never cleaned while we were there. I asked the office manager why the room was not cleaned, after we placed the please clean card on the outside door, and I was told the maid called in sick! We had to go to the laundry room to get clean towels.
The location is great, the staff is friendly, if the could provide better service things would be great.
There was hardly any towels & toilet paper, only one coffee, the front desk couldnât get the payment and deposit right. They knocked on our door wondering if they gave us the wrong room. Later they called us again about our card and made me go to the front desk, only to witness they were wrong again. We will never stay there again. I canât believe it was $173 per night for a dive. Weâve spent less for nice hotels
Conveniently located near downtown Santa Rosa. IHOP, Safeway, and a gas station are within walking distance. Room was comfortable enough for a one night stay.
The stay was great for my purposes, room was clean and comfortable. The grounds were dated if you are coming for a resort vibe itâs not here. The vending machines are not stocked, cute little coffee shop on site open 8am to 1:30 pm. If you want to use the kitchenette there is a fee for dishes pots etc available from front office. Office staff helpful easy check in. I will use again as I just need something clean and safe in the area.
No air conditioning in the bedroom of the family suite. The AC in the main room didn't cool down that room for several hours. No towel racks in bathroom. No screen on one of the windows. Beds were comfortable. They did provide a fan for the room with no AC. We were lucky. They said they only had 3 fans for the property.