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4.0 out of 5

"Food let the hotel down. Not 4 star quality. Some staff ok. Others rude. Were not interested in any concerns " More

By a verified traveller on Tue 25 Sep 2018

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Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Triple Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Hotel Mercury, you're just a quick walk from Santa Susanna Beach. Features include a restaurant, a gym and a poolside bar.

  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Just a 4-minute walk from Santa Susanna Beach and 4 minutes on foot from Les Dunes Beach

Hotel Mercury ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Mercury

Everyone (1)
4 out of 5
Food let the hotel down. Not 4 star quality. Some staff ok. Others rude. Were not interested in any concerns

Posted by , from Uk on 25 Sep 2018

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Comment from Hotel Management

16 Jan 2019 by exp

thanks for your feedback

All-inclusive Details

All-inclusive room rates at Hotel Mercury are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Hotel Mercury are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Mercury offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A business centre and meeting rooms are available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Hotel Mercury. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 322 guestrooms or units
  • Conference rooms
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Children's pool
  • Children's club (free)
  • Grocery/convenience store
  • Arcade/game room

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Santa Susanna Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Mercury offers 322 air-conditioned accommodations with a safe and free toiletries. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include a shower. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkelling nearby
  • Bicycle rentals on site
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and Carte Blanche. Cash is not accepted.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property registry number - HB-003898
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 18 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercury
  • Mercury Hotel
  • Mercury Hotel Santa Susanna
  • Mercury Santa Susanna
  • Hotel Mercury Santa Susanna
  • Mercury Hotel Santa Susana
  • Hotel Mercury Hotel
  • Hotel Mercury Santa Susanna
  • Hotel Mercury Hotel Santa Susanna

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in September.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.