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Mercury

4.0 star property

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Photo gallery for Mercury

Front of property – evening/night
Lobby sitting area
View from room
Aerial view
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Gym
  • Parking available
  • All-inclusive
  • Laundry
  • Pool

Explore the area

Map
Avenida del Mar, S/N, Santa Susanna, Catalonia, 08398
  • Santa Susanna Beach
    ‪4 min walk‬
  • Les Dunes Beach
    ‪4 min walk‬
  • Les Caletes Beach
    ‪8 min walk‬
  • Gerona (GRO-Costa Brava)
    ‪42 min drive‬

Room options

View all photos for Double Room

In-room safe, desk, bed sheets

Double Room

  • 17 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Single Room

In-room safe, desk, bed sheets

Single Room

  • 17 sq m
  • Sea view
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

In-room safe, desk, bed sheets

Triple Room

  • 19 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

Similar properties

Exterior

Caprici Beach Hotel & Spa

  • Pool
  • Spa
  • Pet-friendly
  • Kids pool
4.0 out of 5, Very good, (152)
The price is CHF 11'784
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Caprici Beach Hotel & Spa

About this property

Mercury

Family-friendly hotel with fitness centre and seasonal outdoor pool
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. Additionally, a poolside bar, a conference centre and a complimentary children's club are on-site.
Mercury offers 322 air-conditioned accommodations with a safe and free toiletries. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a shower. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Mercury, you're just a quick walk from Santa Susanna Beach. Features include a restaurant, a gym and a poolside bar.
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, bicycles to rent and a playground
  • Just a 4-minute walk from Santa Susanna Beach and 4 minutes on foot from Les Dunes Beach
Some rates at Mercury are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Mercury offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

A business centre and 2 meeting rooms are available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Mercury. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

All-inclusive details

All-inclusive room rates at Mercury are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Parking and transport

  • Covered parking on site (EUR 18 per day)
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Buffet Restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 18 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number HB-003898

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in September.

Property is also known as

Hotel Mercury
Mercury Hotel
Mercury Hotel Santa Susanna
Mercury Santa Susanna
Hotel Mercury Santa Susanna
Mercury Hotel Santa Susana
Mercury Hotel
Hotel Mercury
Mercury Santa Susanna
Mercury Hotel Santa Susanna

Mercury Reviews

Reviews

6.6
Rating 10 - Excellent. 12 out of 77 reviews
Rating 8 - Good. 23 out of 77 reviews
Rating 6 - Okay. 23 out of 77 reviews
Rating 4 - Poor. 13 out of 77 reviews
Rating 2 - Terrible. 6 out of 77 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and clean. Food isn't the best for for the money I paid was fine.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Check-in awful. Not friendly, reservation details screwed up, took over an hour to sort out, air conditioning not working, not enough beds in rooms as per bookings. I am seeking full refund. Ruined holiday.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Food and entertainment were good. AC did not work well. We had to pay extra for Parkingand were asked to pay extra for wifi.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Liz, Uk

Food let the hotel down. Not 4 star quality. Some staff ok. Others rude. Were not interested in any concerns
Stayed 3 nights in Sep 2018

6/10 Okay

Mr graham, london

very good location - opp train station - near beach - nice location - food was ok - but its NOT english 4* - no way - they charge for room safes - TV in rooms real real crap - nice balcony but very small uncomfortable plastic chairs - room dirty - they very mean with towels and shampoo and no locks on toilet - big room - my wife stated it was like a nice HOSTEL - felt very Russian - but nice location and pool ok - gym very poor - we had family in a hotel 4* a few doors down and that was really 4* - hotel seems old now
Stayed 7 nights in Aug 2018

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Muhammad Hannan

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2018

6/10 Okay

Natalia

Liked: Cleanliness, room comfort
We enjoyed staying in the the Hotel Mercury although there were few drawbacks. The food wasn't that good quality as it should be in 4 stars hotel. I wouldn't recommend this hotel for all inclusive staying. Half board was enough.

4/10 Poor

Tank, Ex Forces, UK

Liked: Staff & service
Limited drinks with full board
The hotel was OK. The location albeit at the end of the strip was right by the local trainline (not noisy), train runs right along side main strip and they were on time and regular. Tickets had to be bought the hotel side of the road mind and not at the platform (€19.80 return 2 x adults) We were only there Fri till Mon but went Full Board. But don't expect any type of drink with your evening meal as even water had to be bought. You only got free tea, coffee, juice and water with breakfast. Can't comment on lunch as we were out. Didn't sample.much of the evening entertainment as again we were out and about but what we did see wasn't much to write home about

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Aneta, london

Liked: Staff & service
Disliked: Cleanliness
Photos better then reality
Hotel need updating Rooms very basic, our bedding haven't been changed even once during 7 nights stay... Food good, lots of fish, salad, chips :) and vegetarian option- sadly always pasta... Staff- nice, polite, helpful, great receptions Lesle- very helpful always smiling

8/10 Good

Paula, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Train station just across the road so ideal and cheap for visiting other costal resorts and Barcelona. Beach 5 mins walk. Hotel and pool clean. We were all inclusive and had a good daily choice of food and drink and were served by friendly staff. I would recomend this hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room air conditionig in room was non existence. Had to pay for wi fi as had a phone and tablet . Not enough Sun beds round pool , was a mad dash at 9 am , All gone in 3 minutes . Breakfast not English friendly, bacon and beans only once in 6 days was very poor.

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a short stay. The hotel is a very high standard, and a good base to explore the area

10/10 Excellent

ROY, SHEFFIELD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel a Must to Book
This hotel has a 4star rating but I would rate it as follows, Firstly the hotels reception is situated in the wrong position to the rest of the hotel which spoils the natural flow so I would rate this as a 3 star, Secondly the food was very good but I would rate this as a 3 star +, 3 the pool area is brilliant and because of the strict rules you can only access this via the bar area which is closed until 9:00am thus stopping people from putting out towels from when the sun rises unless you go out through the reception and into the pool area from the front of the hotel, even then the people who have flouted the rules get a shock when the cleaners and pool attendant have removed the offending persons towels all to the end of the pool area, there are also areas where it is quieter to sunbathe if you need this plus areas of grass to relax on. I stayed at this hotel in June 2015. ALL OF THIS AT A 2 STAR PRICE

4/10 Poor

wendy, norwich uk

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
"Not impressed "
I was not impressed with the condition of the bathrooms its not it wasn't clean it just needs some new shower units and wash basins. We had to complain and they gave us another room but that only just done the job!

8/10 Good

Rima

Stayed 4 nights in Sep 2022

8/10 Good

elhadjmohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci à tous
Un bon séjour merci à tous
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuve dos días pero suficiente para no volver. La habitación, camas y televisión muy mal estado la tele super pequeña.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Es un hotel que años atras pudo tener 4 estrellas ,ahora con mucha pena seria merecedor de 3.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel correcto y la comida muy muy justa. Lo mejor la piscina y q se podia aparcar cerca sin pagar mas
Stayed 2 nights in Jul 2019

4/10 Poor

Fran

Liked: Cleanliness, room comfort
Disliked: Staff & service
Desilusion
Estancia en general la regular, pq para ser un hotel de 4 estrellas superior hay varias cosas que en hoteles inferiores de categoría son mejores. Sobretodo la comida, escasa y poca variedad y encima no reponen con normalidad.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
eten was goed. minder goed kamer werd niet goed shoon gemaakt zoals onder de bed zoals de tafel en de kastjes van de bed en niet vergeten er werden weinig activiteiten met de kinderen gedaan dat vond ik het ergst
Stayed 3 nights in May 2019

8/10 Good

Lillian

Liked: Property conditions & facilities
Ferieanmeldelse
Uhøflig betjening i receptionen. da jeg ankom om natten. Meget støj i det eneste lokale der var ifm baren, et slags cafeteria, hvor der ofte var meget støj fra musik og aktiviteter så udover at sidde på værelset eller ved poolen var der ikke noget område man kunne sidde i nogenlunde ro og drikke en kop kaffe. Ikke engang i læserummet, der var der også ofte højt musik. Men ellers fint ophold, fin service i spisesalen og rengøringspersonale var venlige og også i receptionen udover ved ankomst. Hotellet lå centralt ift strand og butikker og togstation.
Stayed 5 nights in May 2019