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Hostal La Hiedra

3.5 star property

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Photo gallery for Hostal La Hiedra

TV, DVD player
Terrace/patio
Front of property
Premium bedding, down duvets, minibar, in-room safe
Dining room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
Calle 13 No. 258, Entre 10 y 12, Reparto Vista Alegre, Santiago de Cuba, Santiago de Cuba, 90100
  • San Juan Hill
    ‪14 min walk‬
  • Abel Santamaria Park
    ‪3 min drive‬
  • Monumento Antonio Maceo
    ‪4 min drive‬
  • Santiago (SCU-Antonio Maceo)
    ‪9 min drive‬

Room options

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, down duvets, minibar, in-room safe

Comfort Double Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Twin Room

Junior Twin Room | View from room

Junior Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About this property

Hostal La Hiedra

Guesthouse in Santiago de Cuba with free breakfast and 24-hour front desk
A restaurant, coffee/tea in a common area and a microwave in a common area are available at this guesthouse. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a fridge in a common area, concierge services and dry cleaning.
Hostal La Hiedra offers 4 air-conditioned accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. Digital televisions are provided.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hostal La Hiedra, you're just a quick walk from Parque Zoológico. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy a bite to eat at 1, a family restaurant that serves Cuban cuisine
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 4-minute walk from Parque Zoológico and 8 minutes on foot from San Juan Memorial Hill
  • Airport and beach shuttle service available for a fee
  • Cats and dogs welcome free of charge
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. A library, a terrace, and multilingual staff are also featured at Hostal La Hiedra. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Santiago de Cuba guest house.

Guests are served a free continental breakfast daily from 7:00 AM to 11:00 AM. An additional breakfast is available daily for a fee.
1 – This family restaurant specialises in Cuban cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • 1

Things to do

  • Library
  • TV in common areas

Family friendly

  • DVD player
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with digital channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Hostal La Hiedra offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hostal Hiedra Guesthouse Santiago de Cuba
Hostal Hiedra Guesthouse
Hostal Hiedra Santiago de Cuba
Hostal Hiedra
Hostal La Hiedra Santiago De Cuba
Hostal La Hiedra Guesthouse
Hostal La Hiedra Santiago de Cuba
Hostal La Hiedra Guesthouse Santiago de Cuba

Hostal La Hiedra Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 11 out of 12 reviews
Rating 8 - Good. 0 out of 12 reviews
Rating 6 - Okay. 0 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Quiet Area and the staff is very Professional.
Stayed 3 nights in Jan 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in family home
The stay at the La Hierdra was excellent! It is a bit of distance from downtown, but it is quiet and easy to get to via bus, moto-taxi or a 30 min walk. It is very clean, the breakfast is excellent and plenty. The rooms are spacious and get tidied every day. They offer dinner which is a 4 course meal and is very good as well. Rey and Nani are very helpful in providing historical context of Cuba, also setting up private tour guides, and taxis. The inter-generational family is very welcoming and the gardens were really beautiful. There is wifi capacity and is definitely a place I would come back to.
Stayed 6 nights in Jan 2019

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une véritable adresse de charme à Santiago
Nous avons passé un très agréable séjour à la Hiedra. Les hôtes, sympathiques et serviables offrent un accueil vraiment chaleureux. La casa est superbe, située dans le quartier résidentiel et donc calme de Vista Alegre. La chambre est très propre et spacieuse tout comme la salle de bain. Le lit king-size est très confortable. Quant au petit déjeuner servi dans le jardin... un pur régal: original et inventif car chaque matin des petites nouveautés sont proposées. L'éloignement du centre historique n'a pas été un problème pour nous car nous avions une voiture de location que nous avons pu mettre en sécurité dans la propriété moyennant un supplément de 5€. Merci pour ce beau souvenir de Santiago!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sigrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Stayed 2 nights in Jan 2024

10/10 Excellent

Bruno

Stayed 4 nights in May 2022

10/10 Excellent

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beste accommodatie in onze vier weken Cuba. Mooie locatie barstensvol sfeer. Charismatische eigenaar. Gids voor stads tour verbonden aan de casa. Diner en ontbijt top. Niet het goedkoopste adres, maar zeker het beste.
Stayed 3 nights in Mar 2022

2/10 Terrible

Emanuele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propietaria pazza è razzista
Hostal la hiedra. Grosso problema con la propietaria . Non ha fatto entrare le due ragazze di colore che erano con noi . Ha detto che erano ragazze di strada offendendo profondamente me il mio amico e le 2 nostre amiche . Abbiamo dovuto pagare una altra struttura per ospitarle . Ora vorremmo il rimborso .... in più mancava spesso la acqua calda e spegneva la aria condizionata ...
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout le personnel est très aimable et très accueillant. La maison est merveilleusement bien tenue et très confortable.
Stayed 5 nights in Apr 2019

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good “casa” in Santiago de Cuba.
Friendly reception and clean house. We had room no 1 with good relaxing chairs outside in front of our room. This house has her own cook. We had three times breakfast and dinner which was excellent, served in the garden. Save parking place for the car. Pieta and Ronald.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Villa La Hiedra ist architektonisch und von ihrer Einrichtung her ein kulturhistorisches Juwel. Frühstück und Abendessen werden in dem malerischen Garten-Innenhof serviert. Die Gastgeber sind überaus liebenswürdig und hilfsbereit, sie haben uns unter anderem bei der Anschlussbuchung sehr unterstützt. Der Service der Mitarbeiter ist perfekt und herzlich zugleich. Die Zimmer sind groß, sehr hübsch eingerichtet und liegen ruhig zum Innenhof. La Hiedra liegt im ruhigen Villenviertel Vista Allegre außerhalb des sehr quirligen Zentrums.
Stayed 2 nights in Feb 2019