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NH Collection Santiago Casacostanera

3.5 star property
VIP Access

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Photo gallery for NH Collection Santiago Casacostanera

1 bedroom, in-room safe, desk, blackout curtains
Reception
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Restaurant
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Pet-friendly
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

Map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098
  • Casacostanera
    ‪1 min walk‬
  • Bicentennial Park
    ‪6 min walk‬
  • Santiago Metropolitan Park
    ‪18 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, blackout curtains

Superior Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Room, City View

View from room

Superior Room, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

1 bedroom, in-room safe, desk, blackout curtains

Premium Room, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, blackout curtains

Junior Suite

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

NH Collection Santiago Casacostanera

Pet-friendly Santiago hotel connected to a shopping centre, steps from Casacostanera
A restaurant, a 24-hour fitness centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
NH Collection Santiago Casacostanera offers 84 accommodations with a safe and complimentary bottles of water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at NH Collection Santiago Casacostanera, you're connected to a shopping centre and just a quick walk from Casacostanera. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Steps from Casacostanera and a 3-minute drive from Costanera Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a restaurant on site. WiFi and wired Internet are free in public spaces. There are 3 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly NH Collection Santiago Casacostanera.

This 3.5-star Santiago hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Restaurante – On-site restaurant.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 36 for adults and USD 18 to 30 for children
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 15 to 36 for adults and USD 18 to 30 for children
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Collection Santiago Casacostanera offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

NH Collection Santiago Casacostanera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 224 reviews
Rating 8 - Good. 55 out of 224 reviews
Rating 6 - Okay. 16 out of 224 reviews
Rating 4 - Poor. 20 out of 224 reviews
Rating 2 - Terrible. 7 out of 224 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Art

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was awesome, super Comfortable and the shower was great. Checked all the boxes for basic needs. Nice place.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for parking
Stayed 1 night in Oct 2024

10/10 Excellent

Jorge Jacobo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location by some of the best shops and restaurants in Santiago
Stayed 3 nights in Oct 2024

10/10 Excellent

JOSE, VERDUN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Santiago
Stayed 3 nights in Oct 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super good hotel. Quiet, great access to restaurants, shops etc. Rooms are really comfortable with great showers and beds. Super pristine. Would recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Sep 2024

4/10 Poor

Cesar

Disliked: Staff & service, amenities, property conditions & facilities
They promise parking space that in fact it´s not granted. They don't explain it properly and make charges afterwards. Lounge area in the third floor is inexistent A bit smelly I wouldn't return
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta en buena condiciones y el precio razonable para un 3.5 estrellas. Junto a un centro comercial con buenas tiendas, restaurantes, cafeterías y cines. La ducha es muy buena pero esta en una jaula de cristal cerrada por el lado de la habitación de manera algo improvisada con una persianas en mal estado.
Stayed 2 nights in Aug 2024

10/10 Excellent

Juan pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and rooms
Amazing location, easy checkin, great rooms, very new. Will vome again for sure
Stayed 2 nights in Jul 2024

8/10 Good

silvana

Stayed 1 night in Jun 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel great, though it lascks of a restaurante and parking lot the rooms are luxurious. My number 1 hotel in Santiago-.

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and Hotel very good
Stayed 7 nights in Apr 2024

10/10 Excellent

EMILIO JOSE, Atenas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding. We arrived early and they gave us access to the lounge to rest.
Stayed 2 nights in Apr 2024

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2024

4/10 Poor

Georges

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Javier

Business traveller
Liked: Cleanliness, property conditions & facilities
Hotel bueno, pero con desayuno muy simple y fuera del hotel. En bar localizado a 30 m.
Stayed 4 nights in Mar 2024

10/10 Excellent

Pablo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to all the nice areas in Santaigo
Stayed 1 night in Feb 2024

10/10 Excellent

Adelina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato al huésped y servicio. Conveniente ubicación, cerca de buenos restaurantes y parque de la ciudad.
Stayed 3 nights in Feb 2024

8/10 Good

Juan

Stayed 3 nights in Jan 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Santiago, and we enjoyed the convenience of this location, the hotel had excellent service, and it is next to great dinning and shopping options.
Stayed 4 nights in Dec 2023

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023