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Novotel Santiago Providencia

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Santiago Providencia

Exterior
Exterior
Minibar, in-room safe, desk, laptop workspace
Bar (on property)
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Spa
  • Bar
  • Breakfast available
  • Room service

Explore the area

Map
Avenida Holanda 222, Providencia, Santiago, Santiago, 7510084
  • Costanera Center
    6 min walk
  • Gran Torre Santiago
    8 min walk
  • Vivo Panorámico
    10 min walk
  • Santiago (SCL-Arturo Merino Benitez)
    30 min drive

Room options

View all photos for Superior Twin Room

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Executive Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

Executive Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed with Sofa bed

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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for 1 night
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About this property

Novotel Santiago Providencia

Family-friendly Santiago hotel in Providencia with a fitness centre
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Novotel Santiago Providencia offers 178 accommodations with minibars and laptop-compatible safes. LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Novotel Santiago Providencia. During your stay, you're just a quick walk from Costanera Center. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym and a sauna
  • Guests have good things to say about the accommodation for the overall comfort and nice bathrooms
  • Within a 10-minute walk of Costanera Center and Vivo Panorámico
  • Cats and dogs welcome for a fee (restrictions apply)
Novotel Santiago Providencia offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and 6 meeting rooms are available. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Novotel Santiago Providencia.

This 4-star Santiago hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Novotel Santiago Providencia has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 13,900 for adults and CLP 13,900 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Free children's club
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre

Outdoors

  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CLP 33520 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 33 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CLP 13900 for adults and from CLP 13900 for children
  • Pet fee: CLP 33520 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Santiago Providencia Hotel
Novotel Providencia Hotel
Novotel Providencia
Novotel Santiago Providencia Hotel
Novotel Santiago Providencia Santiago
Novotel Santiago Providencia Hotel Santiago

Novotel Santiago Providencia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 494 out of 737 reviews" "
Rating 8 - Good. 165 out of 737 reviews" "
Rating 6 - Okay. 47 out of 737 reviews" "
Rating 4 - Poor. 18 out of 737 reviews" "
Rating 2 - Terrible. 13 out of 737 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Radina

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The only downside is waiting 40mins for an iron or a towel each time.
Stayed 2 nights in Aug 2024

8/10 Good

Barbara

Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great value hotel for its amenities. Comfortable sized rooms and restaurant and room service when you just need to stay in and rest. Close to many public transit modes, and walkable to cafes and shopping in condes, for example
Stayed 5 nights in Jul 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

2/10 Terrible

Daniel, Mississauga

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst, unfriendly and rude staff I ever encountered and I’ve been in over 50 cities around the world. The guest bathroom was the most dirty, the street bath will be cleaner. Made wait until 3pm to get the room and arrived at 7:30 am. When I received the room the safesty security box did not work, requested to be changed because security is one the main concerns for us. Made me pay a city tax when explained the staff that my wife and I live in Canada over 20 years, I also explained them that before at other hotels they waived it, I guess the inexperience of their staff and not custumer service oriented made them behave like that. Regarless that, the hotel isn't 4* not even 1*, walking in is like walking into a selfservice hotel. I wouldn’t recommend it at all. Very disappointed. Neighbourhood feels unsafe day and night.
Stayed 1 night in Apr 2024

8/10 Good

Nebraska

Travelled with group
Ok hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, property conditions & facilities
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and cosy stay
Very comfortable, clean and cosy rooms. The staff is really friendly and helpful. Since I was not feeling too good, they gave us an early check in. There is a free water filter, so you do not need to buy any mineral water.
Stayed 1 night in Mar 2024

10/10 Excellent

Pablo, Portage

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, very well located
Stayed 1 night in Mar 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is nice. They adhere to the 3pm check in but they will hold your luggage for you. The room was nice and everything worked. They have a small array of food from 4:30-6:30 am for those that have an early pick up for tours. The regular breakfast is from 6:30 and has a lot more variety. They have paper bags (if you ask) to take breakfast if you are leaving after 6:30 am but don’t have time to sit for breakfast. It is a good location with a metro station 5-7 minutes walking.
Stayed 2 nights in Mar 2024

8/10 Good

JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally, my family was satisfied.
Stayed 3 nights in Feb 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed, the staff was amazing, the breakfast was very good, great location and nice and quiet at night. Whenever we come back to Santiago we will definitely stay here.
Stayed 3 nights in Feb 2024

8/10 Good

Yvon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend!!!
We enjoyed a fabulous stay! The staff at checkin were warm and welcoming. The breakfast was delicious! The rooms were well appointed with modern showers and bathrooms, comfortable King beds, air conditioning, small fridge and large windows for natural light and views of the hills. It was well-located as we walked to parks, great restaurants and the tallest building in South America. We also enjoyed the gym and heated indoor pool. Thank you for a fabulous stay 😊
Stayed 3 nights in Feb 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
The location was good and the people were very nice. The room was ok and the hotel could have been cleaner.
Stayed 1 night in Jan 2024

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful especially Cristina at the front desk. She gave us direction and even lend us her subway card to use . She didn’t even want us to pay her back . Very nice ! Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where to Stay in Santiago
This is one of the best hotel stays I have experienced in recent years. The front desk staff were very informative and polite. The buffet breakfast had everything I needed to start each day with energy. The room was spacious and the shower had good pressure. The neighbourhood is very walkable and close to the metro to go anywhere you wish. Some excellent restaurants nearby. Hotel gym was clean and equipment is fairly new. Good wifi. I would recommend this hotel to everyone and will stay here next time I return to Santiago.
Stayed 4 nights in Dec 2023

10/10 Excellent

Palaniappa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Allen

Stayed 1 night in Dec 2023

8/10 Good

Gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Check in was quick. Room was ok and not noisy at all. Bed was great. The negative was the shower. Each time it would make the floor of the bathroom wet. Also cleaning of the back part of the sink was precarios. Check out was slow. They have a “quick check out” but you can’t use it so having 4 people before you and only 1 person attending made it slow. There was another person but she was doing something else.
Stayed 5 nights in Dec 2023