2/10 Terrible
amanda
13 Nov 2016
Disliked: Staff & service
If you want to be treated with contempt, stay here
Customer service in Santiago is non existent in general...I know this....I have lived here before, visited many times....and yet, every time I cop it, I'm annoyed. This hotel - treated me with contempt basically. As a paying customer, who stayed there on two separate occasions - I emailed them over several issues. For example;
Access - when arriving at 1am.
Luggage storage, for an afternoon, when leaving at 10pm.
The TV in the room didn't work - they didn't ever fix it.
The room had not been cleaned for 3 days - no toilet paper - they cleaned the room, and left it with no toilet paper. Nice one.
Arranging an airport transfer - as advertised on their website.
I received ZERO responses. Yet, when my home bank put a stop on my card, until I confirmed it was me using it - THEN, they responded. Their phone's and email addresses suddenly worked, they turned up at my door speaking English - BUT ONLY WHEN THEY WANTED MONEY.
At no other time, did they even bother to reply to me, or address any of my questions.
Beyond that - if this is your first time in Stgo - and/or you don't speak Chilean (different to Spanish) - then this may not be the place for you - no one in the building speaks English, and obviously, the manager's can't be bothered dealing with paying customers.
Also - SECURITY CONCERNS - key coded door - who else has that code? balcony access and cleaners would leave the door open when I was out.