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Sheraton Santos Hotel

4.0 star property

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Photo gallery for Sheraton Santos Hotel

Lobby
View from property
Exterior
Indoor pool, open 6:00 AM to 10:00 PM, free pool cabanas, pool loungers
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Breakfast available
  • Parking available
  • Air conditioning

Explore the area

Map
Rua Guaiaó, 70 - Aparecida, Santos, 11035-260
  • Praiamar Shopping Mall
    ‪1 min walk‬
  • Aparecida Beach
    ‪9 min walk‬
  • Ponta da Praia Beach
    ‪9 min walk‬
  • Santos (SSZ)
    ‪90 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Bathroom | Shower, free toiletries, hair dryer, bathrobes

Executive Suite, 1 Bedroom, Non Smoking

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Minibar, desk, blackout curtains, soundproofing

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | Minibar, desk, blackout curtains, soundproofing

Classic Room, 1 King Bed, Non Smoking

  • 38.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Non Smoking

Classic Room, 2 Queen Beds, Non Smoking | Minibar, desk, blackout curtains, soundproofing

Classic Room, 2 Queen Beds, Non Smoking

  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

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About this property

Sheraton Santos Hotel

Family-friendly hotel connected to a shopping centre in Santos with a fitness centre
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a complimentary children's club are on-site. Housekeeping is available on request.
Sheraton Santos Hotel offers 212 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and complimentary bathrobes. LED televisions are featured in guestrooms. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Santos Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Ponta da Praia Beach. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at O Lagar Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a playground
  • 9 minutes by foot from Ponta da Praia Beach and a 4-minute drive from Santos Harbor
Sheraton Santos Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 11560 square feet (1074 square metres) and includes conference space. Spa services, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Sheraton Santos Hotel. Parking is available for a fee.

This 4-star Santos hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
O Lagar Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Lobby Bar – On-site lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered valet parking on site (BRL 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 65 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby Bar
  • O Lagar Restaurant

Things to do

  • Arcade/game room
  • Free children's club
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 11 meeting rooms
  • 11,560 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Santos Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for BRL 165.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 65 per person
  • Valet parking fee: BRL 50 per day
  • Rollaway bed fee: BRL 165.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Santos
Sheraton Santos Hotel Brazil
Sheraton Santos Hotel Hotel
Sheraton Santos Hotel Santos
Sheraton Santos Hotel Hotel Santos

Sheraton Santos Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 712 out of 924 reviews
Rating 8 - Good. 161 out of 924 reviews
Rating 6 - Okay. 34 out of 924 reviews
Rating 4 - Poor. 9 out of 924 reviews
Rating 2 - Terrible. 8 out of 924 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Giane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing Staying, Organized, Clean, Breakfast Awesome, restaurant high end from food to service, Love it and surely I’ll come back and recommend to friends and family
Stayed 2 nights in Nov 2024

10/10 Excellent

riva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

francisco, london

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Asked for my room to be cleaned after two days. I usually try to safe the planet by only having my to cleaned every other two-three days after arrival. Had to talk to five people For the to To be cleaned and it was a disaster. They left the room terribly dirty. The floor was simply vile. Even the lady who is in charge of the team / rooms standard and Over and took pictures to show to the team what a disgusting job they had done. Simply unacceptable. I have stayed here several times before but this time may be my last. I had to clean the bathroom Floor myself. I am tired of spending so much money and the hotels and Expedia are the ones to benefit from it. Just not fair. You provide us with a service which we pay in return. You don’t give out money back so you? You simply expect us to putt up with this low standard of service while charming us thousands. Enough is enough. Stop apologising and do your job. Shame on you all

10/10 Excellent

francisco, london

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2024

8/10 Good

Garla Gaye

Stayed 2 nights in Sep 2024

10/10 Excellent

jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel location very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time @ the sheraton santos
Without a shadow of doubt the best hotel ive stayed in @ Santos Good size room , great wifi , good breakfast Virtually next door to the best shopping mall in Santos & Carrefour supermarkets All the staff spoke English which is a bonus for brasil 10 minute walk to the nearest beach Very quiet of an evening Overall a perfect stay
Stayed 2 nights in Jul 2024

8/10 Good

Erik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 2 nights in Jun 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

victor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The room was big and the city view was amazing. They served great food. The heated swimming pool was appreciated. All in all we had a great experience and we highly recommend this hotel
Stayed 3 nights in May 2024

10/10 Excellent

Dejan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

10/10 Excellent

Adam

Stayed 2 nights in May 2024

10/10 Excellent

mauricio

Stayed 8 nights in Apr 2024

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camas e travesseiros muito confortáveis, academia muito boa e otima localização. Os quartos possuem smoke detectors, o café da manhã tem diversas opções e funcionários super atenciosos e simpáticos.
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Amenities
Excellent staff spoke English well they were very helpful both and check in and on departure to obtain a taxi to the cruise terminal for us to leave
Stayed 1 night in Mar 2024

8/10 Good

Narasingarao

8/10 Good

Debra, Apopka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and shopping mall was convenient but beach wasn’t too nice
Stayed 2 nights in Feb 2024

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and spoke English. Raul at the front desk especially. Also, the restaurant in the Hotel is excellent. The Cod was delicious. I would not hesitate to return to the Sheraton and the restaurant.
Stayed 1 night in Feb 2024

10/10 Excellent

HUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marian Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Eduardo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Nov 2023

10/10 Excellent

Eric, Kennesaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great top notch full service hotel with a great indoor heated pool, perfect for families. My only complaint is that I paid full price for a deluxe room with a king bed. However, the loaded refrigerator was broken. Therefore, all we had were warm beverages. I would expect that I hotel at this level would verify that everything is working BEFORE renting the room. We reported the problem and no type of refund was offered and no one was available to fix the problem until at least the following day. However, we were already gone by then.
Stayed 1 night in Nov 2023