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Pestana São Tomé

5.0 star property

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Photo gallery for Pestana São Tomé

Outdoor pool
Breakfast, lunch, dinner served; Regional cuisine, pool views
Exterior
Exterior
Casino

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Air conditioning
  • Laundry
  • Parking included

Explore the area

Map
Avenida Marginal 12 De Julho, São Tomé, 851
  • Palácio dos Congressos
    ‪3 min walk‬
  • Estadio Nacional 12 de Julho
    ‪9 min walk‬
  • Cathedral of São Tomé
    ‪16 min walk‬
  • São Tomé Island (TMS-São Tomé Intl.)
    ‪13 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, free WiFi

Junior Suite

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Single Room, Garden View

View from room

Standard Single Room, Garden View

  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double or Twin Room, Sea View

View from room

Standard Double or Twin Room, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Garden View

Minibar, in-room safe, free WiFi

Standard Double Room, Garden View

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room, Sea View

View from room

Standard Single Room, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 1
  • 1 Single Bed

Similar properties

Cleanliness standards

Omali São Tomé – Principe Collection

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.7 out of 5, Exceptional, (55)
The price is CHF 228
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Omali São Tomé – Principe Collection

About this property

Pestana São Tomé

Beachfront comfort, a fitness centre
At Pestana São Tomé, hit the beach where you can enjoy snorkelling, then dine on-site at Restaurant Principe.
Pestana São Tomé offers 115 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This São Tomé hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Pestana São Tomé, you're just a quick walk from Palácio dos Congressos. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy Regional cuisine and ocean views while dining at Restaurant Principe
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and kayaking
  • Steps from Palácio dos Congressos and 9 minutes on foot from Estadio Nacional 12 de Julho
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Have fun in the sun at Pestana São Tomé with summer activities such as snorkelling, scuba diving and kayaking.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a fitness centre, a garden and a terrace. Self parking is free.

This 5-star São Tomé hotel is smoke free.

Restaurant Principe – Overlooking the ocean and pool, this restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
On-site venue No. 2 – This poolside bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Restaurant Principe

Things to do

  • Ecotours
  • Fishing
  • Gym
  • Kayaking
  • Scuba diving
  • Snorkelling

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Lift

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pestana São Tomé

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 158
  • New Year's Eve (31 December) Gala Dinner per child: EUR 79 (from 3 to 11 years old)
  • Destination fee: EUR2.1 per person, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Pestana São Tomé
Pestana São Tomé Hotel
Pestana São Tomé Hotel Sao Tome Island
Pestana Sao Tome Ocean Hotel Sao Tome
Pestana São Tomé Sao Tome Island
Pestana São Tomé Sao Tome

Pestana São Tomé Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 63 reviews
Rating 8 - Good. 22 out of 63 reviews
Rating 6 - Okay. 17 out of 63 reviews
Rating 4 - Poor. 5 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marquice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Kobena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Einas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 5 nights in Mar 2024

6/10 Okay

Ronald E Hawkins

The pictures do not match the rooms. While the staff was very nice, the facilities are in no way 5 star and the food was lousy.
Stayed 3 nights in Feb 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, good air conditioning in the room, which is very important in sao tome.
Stayed 1 night in Feb 2024

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient. Staff friendly and helpful. Should repair the some of the equipment at the gym though.
Stayed 10 nights in Sep 2023

10/10 Excellent

David

Stayed 5 nights in Jun 2023

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service

10/10 Excellent

Chakib

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Good Wi-Fi and comfortable room. Needs improvement on customer service and restaurant.
Stayed 5 nights in Feb 2020

8/10 Good

Rick, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was wonderful with the best coffee! Our room was spacious and comfortable and there was always hot water.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It certenly doesn't look like a 5 star hotel... even for a 4 star is forced
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Kuelliki

Liked: Cleanliness, property conditions & facilities, room comfort
Good swimming , good breakfast
Very good breakfast and swimming pool. No wi fi in the room and everywhere very slow. Nice big room, very slow service in the swimming pool bar.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lovely hotel with nice staff. However standard things which are in 5 star hotels was not there
Stayed 3 nights in Nov 2018

6/10 Okay

Teet, Latvia

Liked: Room comfort
Disliked: Cleanliness, staff & service
Avarage stay considering western standards.
More 3* hotel than 5* Staff quite unprofessional
Stayed 7 nights in Oct 2018

6/10 Okay

PP, Luanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel os getting old. Merda renovation on the pool and sim loungers. Bahtrooms are ir 3 ir 4 star hotel. Haverá a good breakfast.
Stayed 4 nights in Jul 2018

6/10 Okay

PEDRO

Disliked: Property conditions & facilities, room comfort
S Tome Stay
Very worn out hotel, specially in the rooms. It is not a 5 star hotel. Period! There are goods things - the staff is very welcoming and the breakfast is very good. But it needs an urgent and overall facelift. Adequate only for a stopover with no luxuries intended or if you are a casino freak. It has the only one of the island. I did not go.
Stayed 1 night in Jun 2018

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Sao Tomé
I liked Pestana Sao Tomé. Very friendly staff and the location is very good. I appreciated being upgraded to a junior suite. The bedroom is adequate even though just a little small. Good Wi-Fi connection! I would go back to Pestana Sao Tomé.
Stayed 2 nights in Jun 2018

8/10 Good

Phil

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
Hotel is nice. Services and staff are a little slow and sometimes awkward. If you don´t speak Portuguese you might face some challenges.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Really nice staff and great sea views
I changed hotels, coming from Omali Lodge, where the internet didn't work at all in my room and they could not solve the problem, so I went to check the Pestana out. I usually do not like Pestana hotels, but this one was better than I expected. The staff was absolutely lovely and helpful since the first minute in the check in, and throughout my stay. They went with me to the room available before finalizing the check in, to confirm the internet worked from the room. If the wifi didn't work, they also offered the cable internet, which I didn't need. The wifi worked 100% of the time, with decent speed. The view from my room was spectacular and I believe at least most rooms with even numbers in the 1st and 2nd floor have similarly nice view. The room is simple but well taken care off, with decent linen and decor. There is only water in the minibar, and there is no coffee/tea making facilities. The bathroom is also very simple, but the shower works very well with water heating up pretty fast. The area outside the restaurant and bar downstairs, next to the swimming pool, is really nice and relaxing.
Stayed 4 nights in Apr 2018

6/10 Okay

Dafina

Liked: Cleanliness, staff & service
Dated but Doable!
I stayed here to make travel between Pestano Ecuador and Pestano São Tomé easier which it did. The shuttle bus transports guests and staff between the two locations to catch the boat to Pestano Ecuador. When I first arrived to Pestano São Tomé staff was friendly, checkin was easy despite limited English speakers. However, when I went to my room I was on the ground floor and the terrace door would not lock. This was 10pm and I am a solo traveler... unacceptable. The staff sent maintenance and the door was fixed but this had me a bit on edge that night. The hotel feels a bit dated. Definitely not a 4* Overall but has a 4* Pool. Needs some updating to the decor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and refreshing
A wonderful tourist attraction

8/10 Good

Chris, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on the water and centrally located
If you're there for business or to see the "downtown" then this hotel is centrally located. Only five minute drive to many places in the downtown. It's on the beach and is scenic. Food is alright but dinner buffets are over priced. However, I did not get food poisoning, so that is a plus. Wifi is OK but mainly in the lounge and eating area. Less reliable in the rooms.
Stayed 4 nights in Feb 2018