2/10 Terrible
Rachelle
Travelled with family, Business traveller
19 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
I planned my first trip in my EV and stayed at the Kimpton Brice because they said they had an EV charger. What they didn't say is they charge $50/night to do so. The night before I was leaving, I told them to be sure the car is charged since we are getting on the road in the morning. When I woke up, I checked the cars app and the ar was not charged, not was it charging. They didn't even understand why I was so upset. They shrugged and said "well it's charging now". When I explained to them that with their charger it's going to take at least 8 hours to charge and last night we had a conversation about me this morning. The response was "well I don't know anything about electric cars". And that was the MANAGER. Ultimately the treated me like I was the one who made the mistake. No apologies, no one trying make the situation right, no one at the hotel attempted to make the situation better. My only mistake is picking the Kimpton Brice
Also, If you are traveling alone, there are virtually no lights in front of the hotel. I was traveling alone, but I fear those who are, in such a dark area.
Rachelle
Stayed 4 nights in Aug 2024