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The New Southlands Hotel

3.0 star property

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Photo gallery for The New Southlands Hotel

Property entrance
View from property
Interior
Beach nearby
Superior Double Room | Iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping

Explore the area

Map
Bay New Southlands Hotel, West Street, Scarborough, England, YO11 2QW
  • South Bay Beach
    ‪5 min walk‬
  • Scarborough Spa
    ‪8 min walk‬
  • Scarborough Open Air Theatre
    ‪3 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Iron/ironing board, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room

Iron/ironing board, free WiFi, bed sheets

Family Triple Room

  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Standard Twin Room

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Small Double Room

Iron/ironing board, free WiFi, bed sheets

Small Double Room

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Britannia Grand Hotel Scarborough

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
3.3 out of 5, (1583)
The price is CHF 51
for 1 room
includes taxes & fees
26 Mar - 27 Mar
Britannia Grand Hotel Scarborough

About this property

The New Southlands Hotel

Hotel in Scarborough with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and tour/ticket assistance are on-site.
The New Southlands Hotel offers 55 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. This Scarborough hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at The New Southlands Hotel. During your stay, you're just a quick walk from Spa Cliff Lift. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast offered for a fee
  • Self-parking available for a fee
  • Services include tour or ticket assistance and a porter
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Scarborough Open Air Theatre and 9 minutes from North York Moors National Park
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and a porter are also featured at The New Southlands Hotel. Parking is available for a fee.
Guests can enjoy full breakfast for a fee.
The New Southlands Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 6 per night)

Food and drink

  • Full breakfast available for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (69 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 6 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

Property is also known as

New Southlands Hotel Scarborough
New Southlands Hotel
New Southlands Scarborough
New Southlands
The New Southlands Hotel Hotel
The New Southlands Hotel Scarborough
The New Southlands Hotel Hotel Scarborough

The New Southlands Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 105 out of 219 reviews
Rating 8 - Good. 78 out of 219 reviews
Rating 6 - Okay. 23 out of 219 reviews
Rating 4 - Poor. 7 out of 219 reviews
Rating 2 - Terrible. 6 out of 219 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Stayed 3 nights in Nov 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay again
Warm and welcoming friendly staff
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a good traditional hotel and staff were all helpful and friendly, BUT no lactose free milk available for those who have allergies.
Stayed 4 nights in Nov 2024

6/10 Okay

Simon

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay!
A great hotel at a reasonable price. We were there on a Saturday and there was entertainment in the evening too. We had tickets to a concert, but it all seemed to be going well when we got back. Staff were great. Parking on-site for £6 per day. Room was lovely and beds comfy. Woyld recommend
Stayed 1 night in Oct 2024

6/10 Okay

Craig

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ok for a one night stop
Tired hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

forbes

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The hotel is run down, needs a complete refurb,
Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for what we needed it for
Pleasant hotel, seems to be aimed at groups and coach tours but it was fine for a one night stay. Good spacious room. Bathroom ok - shower was a bit lack lustre and could have done with a lot more pressure but again, it was fine for a one night stay. We parked on the Esplanade for free and walked to the hotel (about 10 minutes) but there is a car park at the back of the hotel too if you don't mind paying. Overall a good stay for a good price. We paid extra for breakfast which was pretty good but if we stayed again, we would probably eat at the Rowntree Lodge cafe next door.
Stayed 1 night in Sep 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Katy

Stayed 1 night in Aug 2024

10/10 Excellent

miles

Stayed 1 night in Aug 2024

8/10 Good

Gerry

Liked: Staff & service
Disliked: Property conditions & facilities
Decor needs updating
Stayed 1 night in Aug 2024

8/10 Good

Julie

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

marilyn

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Amine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bathroom was not user friendly as an elderly couple found it difficult to use Breakfast lovely dinner not value for money
Stayed 3 nights in Aug 2024

6/10 Okay

alastair

Travelled with group
Liked: Cleanliness, room comfort
Not the best
Hotel looks tired inside and out, room comfortable but shower very poor Only had the breakfast and was very disappointed, hot food tasteless and look warm with slow refill of serving dishes More of Bus tour hotel then a couples hotel
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
One night in Scarborough
Friendly staff , decent sized room , needs a renovation tbh , but it served its needs , disappointed to have to pay £6 for one nights parking imho
Stayed 1 night in Aug 2024

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy accommodation close to town centre and sea front. All hotel staff friendly and helpful. Will certainly stay next year.
Stayed 1 night in Aug 2024

6/10 Okay

David

Liked: Property conditions & facilities, room comfort
Room good. Staff brilliant. Place good. Food not good.
Stayed 3 nights in Aug 2024

8/10 Good

Jeannette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely inside but very shaby from the carpark enterence
Stayed 2 nights in Aug 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing end to a wonderful break
This was one of the poorest hotels that we have stayed at in quite some time. Firstly, we were staying on the 3rd floor and so we waited for the lift, which could only hold 4 people and which travelled really slow. When we got into the room it was very dated, with dirty and greasy marks on the walls and not what you would expect from a Caledonian Hotel. The TV in the room was the smallest that I've seen in any hotel ever (in fact my laptop screen was bigger). It was a warm night and there was a broken fan, which I tried to fix but couldn't. The bed consisted of a tired sprung mattress on top of a 1 inch thick chipboard board. It was very uncomfortable and sloped away from the centre towards the edges. There was no soap in the soap dispenser above the sink. The signs / stickers above the sink had been put on skewed. The sealant around the shower had obviously not been done by a tradesman and the shower taps were also fitted on a skew. Breakfast was a minor disaster with guests constantly asking staff where plates were kept (including myself). The plates were extremely hot. The quality of the food was generally poor; hash browns were bland, sausages were tasteless, bacon was fatty and scrambled egg was watery. Worst of all were the sachets of brown sauce, which tasted more like a sugary tomato ketchup? On the sachets was a picture of onions and apples?
Stayed 1 night in Jul 2024