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Lotte Hotel Jeju

5.0 star property
VIP Access

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Photo gallery for Lotte Hotel Jeju

Indoor pool, outdoor pool, pool cabanas (surcharge)
Exterior
Garden
Indoor pool, outdoor pool, pool cabanas (surcharge)
Down duvets, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free airport shuttle
  • Bar
  • Pool
  • Housekeeping
  • Air conditioning
  • Room service

Explore the area

Map
35, Jungmungwangwang-ro 72beon-gil, Seogwipo, Jeju Island, 697-808
  • Jeju Teddy Bear Museum
    ‪5 min walk‬
  • Jungmun Saekdal Beach
    ‪13 min walk‬
  • International Convention Center
    ‪3 min drive‬
  • Jeju (CJU-Jeju Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Hello Kitty (Randomly assigned - Kids/ Princess/ Ladies)

Children’s theme room

Hello Kitty (Randomly assigned - Kids/ Princess/ Ladies)

  • 47 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Charlotte Deluxe Terrace Ocean Family Twin

Down duvets, in-room safe, desk, laptop workspace

Charlotte Deluxe Terrace Ocean Family Twin

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Charlotte Deluxe Terrace Ocean Double

Down duvets, in-room safe, desk, laptop workspace

Charlotte Deluxe Terrace Ocean Double

  • 40 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for [FREE Breakfast2+1]Charlotte DeluxeTerrace Ocean Fam.Twin+Free Breakf for1 child+FreeExtraPerson fee

Down duvets, in-room safe, desk, laptop workspace

[FREE Breakfast2+1]Charlotte DeluxeTerrace Ocean Fam.Twin+Free Breakf for1 child+FreeExtraPerson fee

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Premier Garden Family Twin

Down duvets, in-room safe, desk, laptop workspace

Premier Garden Family Twin

  • 47 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Premier Ocean Double Double (Welcome fruit & Macaroon)

Down duvets, in-room safe, desk, laptop workspace

Suite Premier Ocean Double Double (Welcome fruit & Macaroon)

  • 95 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Ocean Double

Down duvets, in-room safe, desk, laptop workspace

Premier Ocean Double

  • 47 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Ocean Family Twin

Down duvets, in-room safe, desk, laptop workspace

Premier Ocean Family Twin

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Mountain Double

View from room

Deluxe Mountain Double

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Garden Dobule

Down duvets, in-room safe, desk, laptop workspace

Deluxe Garden Dobule

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Ondol Garden

Down duvets, in-room safe, desk, laptop workspace

Premier Ondol Garden

  • 47 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Pool Villa Suite (Welcome Fruit and Macaroon)

Garden view

Pool Villa Suite (Welcome Fruit and Macaroon)

  • 85.8 sq m
  • Sleeps 5
  • 1 Single Bed, 1 Double Bed and 2 Single Futons

View all photos for Suite Deluxe Mountain Family Twin (Welcome fruit & Macaroon)

Down duvets, in-room safe, desk, laptop workspace

Suite Deluxe Mountain Family Twin (Welcome fruit & Macaroon)

  • 81 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Premier Ocean Family Twin (Welcome fruit & Macaroon)

Down duvets, in-room safe, desk, laptop workspace

Suite Premier Ocean Family Twin (Welcome fruit & Macaroon)

  • 94 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for [30hours Stay]Deluxe Garden Family Twin+10:00~16:00 Stay+Tube + Free Extra Person Fee (up to 4)

Down duvets, in-room safe, desk, laptop workspace

[30hours Stay]Deluxe Garden Family Twin+10:00~16:00 Stay+Tube + Free Extra Person Fee (up to 4)

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Presidential Suite

Presidential Suite | Down duvets, in-room safe, desk, laptop workspace

Presidential Suite

  • 204 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for [30hours Stay] Deluxe Ondol Garden+10:00~16:00 Stay+Tube + Free Extra Person Fee (up to 4)

Down duvets, in-room safe, desk, laptop workspace

[30hours Stay] Deluxe Ondol Garden+10:00~16:00 Stay+Tube + Free Extra Person Fee (up to 4)

  • Sleeps 4
  • 1 Double Bed and 1 Single Futon

View all photos for [HEON POOL SET] Charlotte Deluxe Terrace Ocean Family Twin + POOL CAFE MENU & SOFT DRINKS 1 TIME

Down duvets, in-room safe, desk, laptop workspace

[HEON POOL SET] Charlotte Deluxe Terrace Ocean Family Twin + POOL CAFE MENU & SOFT DRINKS 1 TIME

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for [Breakfast 1+1]Deluxe Garden Family Twin (Early Check in 10:00 & Late Check out 14:00 + Free Sauna)

Down duvets, in-room safe, desk, laptop workspace

[Breakfast 1+1]Deluxe Garden Family Twin (Early Check in 10:00 & Late Check out 14:00 + Free Sauna)

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for [Breakfast 1+1]Charlotte Terrace Ocean Double

Down duvets, in-room safe, desk, laptop workspace

[Breakfast 1+1]Charlotte Terrace Ocean Double

  • Sleeps 2
  • 1 Double Bed

View all photos for [HEON POOL SET] Charlotte Deluxe Terrace Ocean Double + POOL CAFE MENU & SOFT DRINKS 1 TIME

Down duvets, in-room safe, desk, laptop workspace

[HEON POOL SET] Charlotte Deluxe Terrace Ocean Double + POOL CAFE MENU & SOFT DRINKS 1 TIME

  • Sleeps 2
  • 1 Double Bed

View all photos for [Breakfast 1+1]Charlotte Terrace Ocean Family Twin

Down duvets, in-room safe, desk, laptop workspace

[Breakfast 1+1]Charlotte Terrace Ocean Family Twin

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for [La Seine Dinner 2+1] Charlotte Deluxe Terrace Ocean Family Twin + Free Additional Person Fee

Down duvets, in-room safe, desk, laptop workspace

[La Seine Dinner 2+1] Charlotte Deluxe Terrace Ocean Family Twin + Free Additional Person Fee

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for [Breakfast 1+1]Deluxe Mountain Double

Down duvets, in-room safe, desk, laptop workspace

[Breakfast 1+1]Deluxe Mountain Double

  • Sleeps 3
  • 1 Double Bed

View all photos for [La Seine Dinner 2+1] Deluxe Ondol Garden + Free Additional Person Fee

Down duvets, in-room safe, desk, laptop workspace

[La Seine Dinner 2+1] Deluxe Ondol Garden + Free Additional Person Fee

  • Sleeps 4
  • 1 Double Bed and 1 Single Futon

View all photos for [Breakfast 1+1]Deluxe Mountain Twin

Down duvets, in-room safe, desk, laptop workspace

[Breakfast 1+1]Deluxe Mountain Twin

  • Sleeps 4
  • 2 Single Beds

View all photos for [La Seine Dinner 2+1] Deluxe No View Family Twin + Free Additional Person Fee

Down duvets, in-room safe, desk, laptop workspace

[La Seine Dinner 2+1] Deluxe No View Family Twin + Free Additional Person Fee

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Premier Ocean Double (Welcome fruit & Macaroon)

Down duvets, in-room safe, desk, laptop workspace

Suite Premier Ocean Double (Welcome fruit & Macaroon)

  • 94 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for [Breakfast 1+1]Deluxe Mountain Family Twin

Down duvets, in-room safe, desk, laptop workspace

[Breakfast 1+1]Deluxe Mountain Family Twin

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Ondol Garden

Down duvets, in-room safe, desk, laptop workspace

Deluxe Ondol Garden

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Futon

View all photos for [FREE Breakfast 2+1] Deluxe Garden Family Twin + Free Breakfast for 1 child + Free Extra Person fee

Down duvets, in-room safe, desk, laptop workspace

[FREE Breakfast 2+1] Deluxe Garden Family Twin + Free Breakfast for 1 child + Free Extra Person fee

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Garden Family Twin

Down duvets, in-room safe, desk, laptop workspace

Deluxe Garden Family Twin

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Mountain Family Twin

Down duvets, in-room safe, desk, laptop workspace

Deluxe Mountain Family Twin

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for [FREE Breakfast 2+1] Deluxe No View Family Twin + Free Breakfast for 1 child + Free Extra Person fee

Down duvets, in-room safe, desk, laptop workspace

[FREE Breakfast 2+1] Deluxe No View Family Twin + Free Breakfast for 1 child + Free Extra Person fee

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Mountain Twin

Down duvets, in-room safe, desk, laptop workspace

Deluxe Mountain Twin

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Premier Garden Family Double

Down duvets, in-room safe, desk, laptop workspace

Premier Garden Family Double

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe No View Family Twin

Down duvets, in-room safe, desk, laptop workspace

Deluxe No View Family Twin

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

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About this property

Lotte Hotel Jeju

Elegant beach resort and outdoor pool
Guests of this beach resort will appreciate convenient on-site amenities such as a fitness centre and a steam room.
Lotte Hotel Jeju offers 500 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate dining areas. Beds feature down duvets. Satellite televisions are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Lotte Hotel Jeju. During your stay, you're just a quick walk from Jeju Teddy Bear Museum. Enjoy features like a free round-trip airport shuttle, plus an indoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the indoor and outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Just a 5-minute walk from Jeju Teddy Bear Museum and 9 minutes by car from Hello Kitty Island
  • Free airport shuttle service
Lotte Hotel Jeju offers its guests a kids' pool, an indoor pool, a waterslide, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

There are 5 meeting rooms available. A fitness centre, a sauna, and a terrace are also featured at the luxury Lotte Hotel Jeju. A roundtrip airport shuttle is free during limited hours.

This 5-star Seogwipo resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Lotte Hotel Jeju has a restaurant on site.
La Seine – Overlooking the ocean, this buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 10 AM to 5 PM
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: KRW 85,000 for adults and KRW 40,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Seine

Things to do

  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Free children's club
  • Games
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Free children's club
  • Indoor pool
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Pool cabanas (surcharge)
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Separate dining area
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from March 4 2025 to March 11 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for KRW 48400.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KRW 85000 for adults and from KRW 40000 for children
  • Rollaway bed fee: KRW 48400.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Lotte Hotel Jeju offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Lotte Jeju
Jeju Hotel Lotte
Jeju Lotte
Jeju Lotte Hotel
Lotte Hotel Jeju
Lotte Jeju
Lotte Jeju Hotel
Lotte Hotel Jeju City
Lotte Hotel Jeju Seogwipo, Jeju-Do
Lotte Jeju City
Lotte Hotel Jeju Seogwipo
Lotte Jeju Seogwipo
Lotte Hotel Jeju Seogwipo
Lotte Jeju City
Lotte Hotel Jeju Resort
Lotte Hotel Jeju Seogwipo
Lotte Hotel Jeju Resort Seogwipo

Lotte Hotel Jeju Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 816 out of 1010 reviews
Rating 8 - Good. 122 out of 1010 reviews
Rating 6 - Okay. 35 out of 1010 reviews
Rating 4 - Poor. 19 out of 1010 reviews
Rating 2 - Terrible. 18 out of 1010 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeongah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings and impeccable service. The pool side live performances were an added bonus.
Stayed 2 nights in Nov 2024

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2024

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, amazing views from the balcony. Friendly staff. Gorgeous pool.
Stayed 6 nights in Nov 2024

10/10 Excellent

Victoria

Stayed 2 nights in Oct 2024

10/10 Excellent

YONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good but not a excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay with a view overlooking the pool. Staff are very nice and the quality of everything was excellent. This is my fav hotel in Jeju so far.
Stayed 2 nights in Nov 2024

2/10 Terrible

YONG C

Stayed 3 nights in Nov 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

yefei

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for relaxing
Stayed 3 nights in Oct 2024

10/10 Excellent

tyler

Stayed 3 nights in Oct 2024

10/10 Excellent

waynette

Travelled with group
Liked: Cleanliness, staff & service, amenities
A beautiful hotel right on the water with lovely pool and beach access. Everyone that worked for the hotel was super helpful. Sent me ice packs for my sore leg whenever requested. Great location, bus or shuttle to airport in front of hotel.
Stayed 2 nights in Oct 2024

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service, amenities
My room was a Mountain View. The room was old and not very clean
Stayed 2 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not know was so grand. Great staff service. Helpful.
Stayed 5 nights in Oct 2024

10/10 Excellent

Carmen

Stayed 6 nights in Oct 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful. It was immaculate, spacious, and full of amenities. The water pressure of the shower was incredible. The staff were welcoming, extremely courteous, and helpful. The resort is huge, so depending on where your room is located, you may have a long walk. We didn't mind since we were able to digest our food while walking to our room.
Stayed 4 nights in Oct 2024

8/10 Good

Frederikus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we stayed in Hello Kitty room which is unique and also nice swimming pool setup.
Stayed 3 nights in Sep 2024

8/10 Good

Kent, Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Sire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at this hotel. Aside from the activities I already had planned, there was so much to do even inside the hotel
Stayed 12 nights in Sep 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service
It was beautiful and staff wonderful. But my parents, who are in wheelchairs found it difficult to use the bathroom in their room. I chose the hotel because it said accessible rooms. But they weren't.
Stayed 3 nights in Sep 2024

10/10 Excellent

??

Stayed 2 nights in Aug 2024

10/10 Excellent

Nerguibayar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Minah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great!. The food was delicious. The transportation from the airport to the hotel was an excellent service. But what I didn't like were the sheets in the hotel room. First when I arrived at the hotel and upon entering the level of elevator hallway it smelled bad and when we entered to the room that we had reserved with a mountain view we could see some stains on the floor carpet but it was even worse when I wanted to rest due to the long trip from the USA I took off my clothes and tried to sleep in bed but a few moments later I felt a biting sensation like a mosquito on my legs and suddenly I felt itchy all over my body making it impossible to stay in bed. At first I thought that maybe it was due to allergic reactions to the sheets, so I tried to wear the clothes and rest again, but I felt itchy all over my body and it was impossible to get back into bed. so I called the reception and they transferred us immediately and moved us to a cleaner room, with hypoallergenic and dust-free sheets where we could sleep more peacefully.
Stayed 2 nights in Sep 2024