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Metzy Residence Hotel

4.0 star property

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Photo gallery for Metzy Residence Hotel

Exterior
Lobby
Front of property
Restaurant
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Kololi, Kotu, Serrekunda, Kanifing
  • Tropic Shopping Centre
    ‪12 min walk‬
  • Kololi Beach
    ‪19 min walk‬
  • Senegambia Beach
    ‪19 min walk‬
  • Banjul (BJL-Banjul Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Apartment, 2 Bedrooms

LCD TV

Deluxe Apartment, 2 Bedrooms

  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Minibar, in-room safe, desk, laptop workspace

Deluxe Apartment, 3 Bedrooms

  • 100 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Kololi Beach Resort

  • On private beach
  • Pool
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (63)
The price is CHF 75
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Kololi Beach Resort

About this property

Metzy Residence Hotel

Hotel in Serrekunda with free breakfast and 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and a business centre.
Metzy Residence Hotel offers 75 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Serrekunda hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Metzy Residence Hotel. During your stay, you'll be within walking distance of Tropic Shopping Centre. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 12 minutes on foot from Tropic Shopping Centre and a 2-minute drive from Bijilo Forest Park
  • Airport shuttle service available for a fee
Metzy Residence Hotel offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and 3 meeting rooms. Event space at this hotel measures 3229 square feet (300 square metres) and includes a conference centre. The business-friendly Metzy Residence Hotel also features a terrace, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Serrekunda hotel is smoke free.

Guests are served a free self-service breakfast daily from 6 AM to 11 AM.
Metzy Residence Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6 AM to 11 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (3,229 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
Metzy Residence Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Metzy Residence Hotel Serrekunda
Metzy Residence Serrekunda
Metzy Residence Hotel Hotel
Metzy Residence Hotel Serrekunda
Metzy Residence Hotel Hotel Serrekunda

Metzy Residence Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 114 reviews
Rating 8 - Good. 35 out of 114 reviews
Rating 6 - Okay. 23 out of 114 reviews
Rating 4 - Poor. 7 out of 114 reviews
Rating 2 - Terrible. 1 out of 114 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Fatmata

Liked: Cleanliness, staff & service
The place was clean, their staff are nice and it is close to other tourist attractions spots
Stayed 4 nights in Nov 2024

8/10 Good

Fatmata

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Leshonda, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at Metzy. The staff so very friendly and accommodating. Only wish for more variety breakfast for non pork nor beef eaters.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gueladio

Stayed 1 night in Jul 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff was great, friendly, and very accommodating. Rooms were spacious
Stayed 6 nights in Feb 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and obviously in the process of making improvements
Stayed 5 nights in Feb 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was really nice, the only downfall was the internet had no wife for best part of my stay, I had to go out of the room to get it… staff are very professional and very polite…. Will def recommend and will stay here again
Stayed 10 nights in Apr 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
Stayed 12 nights in Apr 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe. If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
Stayed 6 nights in Mar 2024

6/10 Okay

Margery

On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
Stayed 7 nights in Feb 2024

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fabulous friendly hotel great for children lovely pool spacious rooms with air con cleaned every day great breakfast with different choices daily we had a brilliant 2 weeks definitely go back again
Stayed 14 nights in Feb 2024

8/10 Good

Musao Mary

Travelled with partner
Staff are friendly exceptionally hardworking and enjoying their job
Stayed 14 nights in Jan 2024

6/10 Okay

MAMADOU LAMINE

Disliked: Staff & service, property conditions & facilities
Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
Stayed 6 nights in Jan 2024

4/10 Poor

Christiana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from Hell
Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
Stayed 11 nights in Dec 2023

4/10 Poor

Simeon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s potential in the hotel
The hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
Stayed 11 nights in Dec 2023

6/10 Okay

D

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The Metzy Experience
The Metzy Hotel has potential but requires: 1. Capital injection to upgrade facilities and improve the structure generally. 2. Trained and effective management team to support main areas of services 3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work. The location of the hotel is ideal with access to other resorts, businesses and local communities. Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.
Stayed 11 nights in Dec 2023

6/10 Okay

Janny Hendrika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 11 nights in Nov 2023

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Metzy Residence Hotel Stay
A-metzy-ing! I felt safe and well taken care of at Metzy. The ambiance was great, the staff were friendly and responsive. The meals were decent and the housekeeping did a good job with amazing honesty. The power supply was mostly on and outages lasted only five seconds at most. The internet connectivitty was good. It would be even better if the management fixes the wall of the dining room and positions the breakfast chef outdoors. Keep up the good work Metzy.
Stayed 3 nights in Nov 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our 4tb stsy
Stayed 14 nights in Nov 2023

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities
1st impressions the hotel looked nice. But there many renovations going on which should have been completed in the low season & not at the start of the high season.. Breakfast was describe as a buffet, but one always had to ask for milk, bread, rolls, juice & even glasses / cups.. Wi-Fi was a hit & miss. Router kept on disappearing during the day & would return if one queried where it had gone. Swimming Pool looked nice, but unfortunately to much chlorine as it affected the eyes & skin. No real service for those @ the pool for drinks & food - one had to go into the restaurant. Food was expensive. Staff were always friendly & helpful.
Stayed 25 nights in Oct 2023

10/10 Excellent

Idrissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Oct 2023

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Good prices 5min to the beach Friendly staff Overall: Really good
Stayed 1 night in Oct 2023

8/10 Good

Isatta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Zaid

Travelled with partner
Liked: Cleanliness
I like the quiet place and the rooms but the services is not perfect
Stayed 1 night in Sep 2023

8/10 Good

Antonio

Rainey days in Gambia.
The time spent at the hotel was ok the place is old needs a lot of renovation. The area around the hotel needs a lot of work the rain made it very difficult to go in or out .
Stayed 6 nights in Aug 2023