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Wilderness at the Smokies - Stone Hill Lodge

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Wilderness at the Smokies - Stone Hill Lodge

Courtyard
Water park
Ice skating
Courtyard
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
190 Gists Creek Road, Sevierville, TN, 37876
  • Wild WaterDome
    ‪6 min walk‬
  • Soaky Mountain Waterpark
    ‪7 min walk‬
  • Wilderness at the Smokies
    ‪8 min walk‬
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Balcony

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Accessible, Balcony

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, Accessible

In-room safe, iron/ironing board, bed sheets

Executive Suite, 1 Bedroom, Accessible

  • 71 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Murphy Beds

View all photos for Executive Suite, 1 Bedroom

In-room safe, iron/ironing board, bed sheets

Executive Suite, 1 Bedroom

  • 71 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Murphy Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (2 Queen Beds with Sofabed)

Standard Room (2 Queen Beds with Sofabed) | In-room safe, iron/ironing board, bed sheets

Standard Room (2 Queen Beds with Sofabed)

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Balcony

Standard Room, 1 King Bed with Sofa bed, Balcony | In-room safe, iron/ironing board, bed sheets

Standard Room, 1 King Bed with Sofa bed, Balcony

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

Wilderness at the Smokies - Stone Hill Lodge

Family-friendly resort connected to the convention centre in Sevierville with 7 restaurants
This resort features 7 restaurants, free water park access and an indoor pool. Self parking is free. Additionally, 3 poolside bars, 4 bars/lounges and a fitness centre are on-site.
Wilderness at the Smokies - Stone Hill Lodge offers 234 air-conditioned accommodations with a safe and coffee/tea makers. Fridges and microwaves are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park, a lazy river and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Wilderness at the Smokies - Stone Hill Lodge. During your stay, you'll be connected to the convention centre and just a quick walk from Wilderness at the Smokies. You'll find features such as free self-parking, plus 7 restaurants and 3 poolside bars.
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, 2 coffee shops/cafes, 3 poolside bars and 4 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the indoor and seasonal outdoor pools
  • Services include a children's club, a lifeguard on-site and a concierge
  • On-site recreation includes a gym, mini golf and ice skating
  • Guests have great things to say about the location and the family-friendly amenities
  • Just a 1-minute drive from Sevierville Convention Center and 8 minutes from Tanger Outlets
Wilderness at the Smokies - Stone Hill Lodge offers its guests a complimentary water park, a lazy river, and a waterslide. There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 4 bars/lounges.

Event space at this resort measures 200000 square feet (18580 square metres) and includes a conference centre. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Wilderness at the Smokies - Stone Hill Lodge. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Sevierville resort.

Hidden Trail Bar and Gril – This family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Camp Social Restaurant – Overlooking the pool, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Firefly Bar and Grill – This poolside family restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Mountain Marketplace – On-site coffee shop. Open daily.
Grizzly Grill – On-site restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 coffee shops/cafes
  • 3 poolside bars
  • 4 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Camp Social Restaurant
  • Firefly Bar and Grill
  • Grizzly Grill
  • Hidden Trail Bar and Gril
  • Mountain Marketplace

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Bowling alley
  • Children's club
  • Children's pool
  • Free water park
  • Golf clubhouse
  • Gym
  • Ice skating
  • Indoor pool
  • Indoor pool (guest access)
  • Lazy river
  • Mini golf
  • Outdoor pool (guest access)
  • Playground
  • Pro golf shop
  • Seasonal outdoor pool
  • Shopping
  • Waterslide

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Playground
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre (200,000 square foot of space)

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 32.87 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in September.

Property is also known as

Wilderness Smokies Hotel Sevierville
Wilderness Smokies Hotel
Wilderness Smokies Sevierville
Wilderness Smokies
Wilderness At The Smokies Hotel Sevierville
Wilderness Smokies Stone Hill Lodge Sevierville
Wilderness Smokies Stone Hill Lodge
Wilderness Smokies Stone Hill Sevierville
Wilderness Smokies Stone Hill
Wilderness at the Smokies Stone Hill Lodge
Wilderness at the Smokies - Stone Hill Lodge Resort
Wilderness at the Smokies - Stone Hill Lodge Sevierville
Wilderness at the Smokies - Stone Hill Lodge Resort Sevierville

Wilderness at the Smokies - Stone Hill Lodge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1533 out of 2789 reviews" "
Rating 8 - Good. 635 out of 2789 reviews" "
Rating 6 - Okay. 316 out of 2789 reviews" "
Rating 4 - Poor. 164 out of 2789 reviews" "
Rating 2 - Terrible. 141 out of 2789 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cheyanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Brennan

Stayed 4 nights in Sep 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was very unprofessional and rude
Stayed 2 nights in Oct 2024

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't realize the room would be so far rom the entrance and I have difficult walking that far.
Stayed 3 nights in Oct 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark is nice
Stayed 2 nights in Oct 2024

8/10 Good

Tammy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Property was neat, indoor water park was nice but our room had a smell, but I would stay again if only for the all they offer for the kiddos
Stayed 3 nights in Oct 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay. It is family oriented and we will definitely stay again. The staff was very friendly
Stayed 2 nights in Oct 2024

10/10 Excellent

Washica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Great Experience
Stayed 3 nights in Aug 2024

8/10 Good

Samantha

Travelled with family
Liked: Staff & service, room comfort
First time staying at a resort and we had such a good time. Currently the indoor waterpark is under construction and having a young kiddo made the water park very restricted for what she could do. But the room was clean and it was so nice to get away from home! We got placed on the fifth floor and the view was very nice!
Stayed 3 nights in Oct 2024

10/10 Excellent

Monica

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it. Room was perfect. Will be returning again but with our kids.
Stayed 3 nights in Oct 2024

10/10 Excellent

Manogna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall break getaway
Room was clean and beds were good to our standards. Room amenities worked, staff was helpful in anyway we needed. We stayed at stone hill which is across the road from waterpark, that was the day 1 just arrived confusion of whole trip. Inflation made food prices not friendly but we understand the economic times we are in. Shuttle bus was a very good bonus and great drivers to pick you up and take you to the park, that was great. Water at park could be warmer in our opinion.
Stayed 4 nights in Oct 2024

4/10 Poor

Sheri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water in the sink. When the water knob turns, no water came out. TV color was so distorted it was difficult to watch TV. The floor tile was sticky and disgusting. There was broken glass on the patio.
Stayed 3 nights in Oct 2024

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dusting, dark (poor lighting), old and very cramped. Majority of the water parks were closed for children under 40 inches. Not told this before booking. Food at the character breakfast was not good or very warm. Had been sitting too long.
Stayed 2 nights in Oct 2024

8/10 Good

Marshall

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

4/10 Poor

Lauren

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor rooms for the price customer service at the front desk was not very accommodating. I asked to be switched our rooms. It took more than half of the day to get everything moved over a mess two days at the waterpark altogether I was given only a $60 refund and then given a $50 credit to use at the arcade for my kids which the gift card did not work Call to speak with upper management. They were extremely rude laughed and said I was trying to just get something for free which is totally not the case. I just didn’t want to pay over $400 for Services that the room was nasty. The shower was completely un accessible due to , the curtain falling out of the sheet rock was asked to move to a different room and then I had to wait about two hours to be able to be moved. Then the water would not cut on in the second room at all for the shower and then once it cut on, it would not cut off , totally unacceptable for this type of resort have been there many times in the past for numerous children’s birthdays to celebrate this was also for my son’s 13th birthday and it was a horrible experience ended up missing both days of the waterpark and be able to enjoy it with him due to issues the hotel had then when I asked for a refund I might be able to stay an extra night they had availability so then when I asked another manager about it, he scoffed and said to another employee over the CB radio that I was just looking to get something for free and he didn’t have time for me
Stayed 2 nights in Oct 2024

4/10 Poor

Douglas, Maryville

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
It was fall break and the kids were excited to get away for a local getaway. We booked the Stone Hill Lodge despite the high $200 a night cost. Checkin went okay and we were excited to get to our room and unload our belongings and head to the indoor waterpark. Our double queen room on the third floor was convenient enough, but our excitement ended there. Upon entering the room, we felt like we were entering a dark cave. The room was very dated and worn, and was obvious it had not been updated in many years. After a more careful inspection, we were disappointed in the lack of cleaning and care performed by the Stone Hill staff. The room was a disaster! The sheets were filthy, the curtains had large rips and tears, the carpets stained, the lamp shades had stains, the phone was horribly sticky and unclean, and the HVAC system was filthy and clogged with dust! 30 minutes with the FD agent explaining the situation and showing her the pictures we had of the room, they finally agreed to send back maintenance and housekeeping to address the issues. We came back to the hotel after an hour and a half and stopped by the FD to inquire about the status of our room. The agent stated that the issues had been taken care of and that maintenance and housekeeping along with the manager had inspected the room and it was ready to go. NOT true! No manager was ever there! No maintenance guy! Only the sheets were changed. Do not stay here!
Stayed 2 nights in Oct 2024

10/10 Excellent

deidre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vaca
It’s always a pleasure to stay here this was our 4th time the staff is very nice & the property
Stayed 2 nights in Aug 2024

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Oct 2024

10/10 Excellent

David

Clean and fun place
Stayed 1 night in Oct 2024

10/10 Excellent

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 1 night in Aug 2024

10/10 Excellent

Roger and Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a double queen room with a balcony. The room was very clean and the staff was wonderful. The beds were soft and the pilows good as well.
Stayed 2 nights in Jul 2024

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, room comfort
One Day Getaway
Stayed 1 night in Oct 2024

8/10 Good

Scott

Travelled with family
The ease of getting around
Stayed 3 nights in Oct 2024