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The Q Hotel

3.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Q Hotel

Exterior
Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Property entrance
Premium bedding, blackout curtains, iron/ironing board, free WiFi
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included

Explore the area

Map
12 Queens Road, Shanklin, England, PO37 6AN
  • Shanklin Theatre
    5 min walk
  • Shanklin Beach
    5 min walk
  • Shanklin Chine
    6 min walk
  • Southampton (SOU)
    100 min drive
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Room options

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

Basic Single Room

  • Sleeps 1
  • 1 Single Bed

Signature Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Superior Double or Twin Room

  • Sleeps 2
  • 2 Single Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Deluxe Double Room

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Superior Double Room

  • Water view
  • Sleeps 2
  • 1 King Bed

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

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About this property

The Q Hotel

Hotel in Shanklin with sauna and seasonal outdoor pool
This hotel features a restaurant, a bar/lounge and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a seasonal outdoor pool.
The Q Hotel offers 31 accommodations with a hairdryer and free toiletries. Beds feature premium bedding. 41-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include fans and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Q Hotel, you're just a quick walk from Shanklin Theatre. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include meeting rooms, a fireplace at reception and coffee/tea in a common area
  • On-site recreation includes a sauna
  • Within a 10-minute walk of Shanklin Theatre and Shanklin Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Q Hotel offers its guests a sauna and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The Q Hotel also features a garden, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Shanklin hotel.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:00 AM.
Restaurant – On-site restaurant. Reservations are required.
Bar – This bar only serves lunch. Open selected days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 5 to 9.50 for adults and GBP 5 to 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bar
  • Restaurant

Family friendly

  • Seasonal outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Gas grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 41-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Late check-in fee: GBP 10 for check-in between 9:00 PM and 7:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 16 2024 to May 1 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 16 October to 1 March:
  • Dining venue

Access methods

Access code, front desk (limited hours)

Pets

  • Pets: GBP 25 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 5 to 9.50 for adults and GBP 5 to 7.50 for children
  • Pet fee: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee: GBP 10 for check-in between 9:00 PM and 7:00 AM
  • Rollaway bed fee: GBP 25.0 per day
  • Towels fee: GBP 5 per person, per stay (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 10:00 AM - 7:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open on 01 May and close on 01 October.
  • Pool access available from 10:00 AM to 7:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Queensmead Hotel
The Q Hotel Hotel
The Q Hotel Shanklin
The Q Hotel Hotel Shanklin

The Q Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 83 reviews" "
Rating 8 - Good. 28 out of 83 reviews" "
Rating 6 - Okay. 12 out of 83 reviews" "
Rating 4 - Poor. 6 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

DANIEL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Serena

Stayed 2 nights in Jul 2024

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Illegal practices - reported to fire inspector
I have a very long list of complaints about this dreadful excuse for a hotel, but the first has to be that it is not safe for anyone to stay in. In breach of their legal duties they do not provide fire evacuation plans, do not have emergency exit signage and routinely prop open fire doors. One afternoon in the space of 20 mins I closed a fire door three times (having just complained about it being propped open) and every time it was then propped open again. Ironically they prop open one of the doors with a fire extinguisher - see photos! Having spoken to a family member who is a fire chief he advised me to notify the local fire inspector immediately. The fire inspector then called them and the receptionist admitted she had propped a fire door open. She was instructed to close it and then notify all guests verbally of evacuation plans. We never had that notification so located our nearest fire exist ourselves. They are now being audited by the fire inspector this week In light of the above I guess it’s not surprising that the hotel also completely misrepresents itself on its advertising. It describes itself as having modern and luxurious rooms, whereas it is actually rundown and filthy. Rooms have no resemblance to photos in adverts. Stink of dog, not decorated, smaller than advertised. Receptionist response was “tough”. When I tried to record her, having asked permission, she became violent & tried to snatch my phone. Please take your loved ones somewhere safe instead!
Stayed 2 nights in Aug 2024

4/10 Poor

Charlotte

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Book. Unfortunately we had a very disappointing experience at this hotel. We were given a room that looked nothing like the pictures, and told there was no other rooms available and that other guests had been given priority of room because of how advance their booking was. Our booking was made 3 weeks prior so I wouldn’t have classes us as last minute. There was MOLD all around the windows in the bathroom and we were lied to that it was “grit” until the cleaner apologised that it was infact mold and was under the seal of the window. The shower pressure was a dribble so that was shocking. The reception girls were not only patronising but extremely unhelpful and u professional. I had to wait more than 30 minutes to try and speak to someone senior in charge as my request to move room was not taken seriously and when they eventually did show us a different room it was still outdated and not much difference from room 1. We were never refunded for our first nights stay however we were for our second night as we asked to leave the hotel and we found somewhere else to stay. This hotel was dirty, and didn’t make you feel at home. So disappointing and if I had not pushed for the situation to be handled we would have gotten nowhere. Do better.
Stayed 2 nights in Aug 2024

4/10 Poor

Glenn

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Staff were great, totally stretched though. Closest thing to fawlty towers i have seen . A lot of reviews state the lack of shower . We can back this up . The room was decorated with peeling masking tape . The toilet seat barely hanging on . The staff must have seen this as they had to clean it (i assume). I would not stay here again as the walls are paper thin. V noisey
Stayed 3 nights in Aug 2024

2/10 Terrible

Rebecca

Stayed 2 nights in Aug 2024

6/10 Okay

Mona-Lisa

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Alexandra, CHICHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2024

6/10 Okay

Helen, Epsom

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Looks good on the photos, but they have spent more money on the ridiculously complicated over-sized TV's they should have spent he money on upgrading the showers so they actually work, we had 2 rooms in our group and the issues was in both. bar and restaurant staff were polite but didn't know what they were doing, sorry I rarely write a negative review, but i wasn't impressed
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Seema

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Andy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Average hotel whose better days are behind it. Good value for money though. Very disappointed to be told upon returning from an evening out that the bar was holding a private party so we were not allowed entry despite it being virtually empty.
Stayed 3 nights in Jul 2024

4/10 Poor

Anna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not like the photos
We were very disappointed in our stay. The photos on the Hotel.com page look nice but they were nothing like the rooms we received. Let’s start with the positives. The common area is nice and the beds were comfortable. We also had very good service from the girl at the bar (black, braided hair). The rest was less good. We had two rooms and they were shabby and dated. The bathroom was old and and basic. The shower was absolutely ridiculous. A trickle (I do not exaggerate) of water that took AGES to get warm. Way too expensive for what it is.
Stayed 2 nights in Jul 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service
Small double room isn’t really big enough for two people in my opinion, Breakfast and staff lovely.
Stayed 2 nights in Jul 2024

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, will stay again
Lovely quirky hotel, rooms were clean although a bit dated, staff were friendly and service was excellent, restaurant and lounge areas well decorated and appealing, although didnt get to use pool and sauna looked very good, excellent food, room was certainly value for money and we would stay again
Stayed 1 night in Jul 2024

8/10 Good

Margaret

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but check the room you book is the 1 in pic
The deluxe double room was very comfortable but we were disappointed not to get the beautiful decor and modern bathroom we'd seen as the main photos of the room. I'd booked it for that reason and was happy to pay the price because it looked so special. Our room was nice enough but I don't think it should have been the same price
Stayed 1 night in Jul 2024

8/10 Good

Christopher

Liked: Staff & service, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Joe

Stayed 1 night in Jul 2024

8/10 Good

Pippa

Stayed 2 nights in Jun 2024

10/10 Excellent

LEIGH

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel
Lovely welcome, and owners very nice hotel.
Stayed 1 night in Jul 2024

6/10 Okay

Suzanne

Travelled with partner
Good location. Old part of the property appeared very nice, new part of the building not so. Completion of work still needed. Bar area nice. Breakfast was ok. Some days only one member of staff on duty which made service slow. Fruit juice and milk for cereals often running out and having to wait a while for refills, especially when only 1 staff member on duty. Food good when it eventually arrived. Room was on the smaller side although it didnt help that there was a huge TV in the room... too big for the room, dated TV. No doors on wardrobe. Poorly fitted carpet. Comfy bed with nice linen. Bin wasn't emptied everyday or tea/coffee and milk replenished. Shower over the bath was more a trickle than a shower, there's saving water, but it was ridiculous!!! Toilet seat moved around . We returned to the room one day to a bathroom sink filled with water and bleach and tap dripping slowly, water level almost to the top, potential of a flooded bathroom if we had not arrived back when we had. No bin or anywhere to dispose of sanitary waste. Staff were friendly. Outside was nice with a heated swimming pool. Having work done on the sauna during our stay, which was noisy at times.
Stayed 4 nights in Jul 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay.
We had a pleasant stay. Bit disappointed with our room. Had booked a superior double room but it was very small and dominated by an extremely large unnecessary TV. Apparently it was classed superior as you could see the pool from the window. However, the staff were all very nice and friendly and very happy to help in any way. The breakfast was very good and my meal in the restaurant very nice.
Stayed 4 nights in Jun 2024