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Ascott Raffles City Shenzhen

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ascott Raffles City Shenzhen

Interior entrance
3 Bedroom Premier | In-room safe, desk, blackout curtains, soundproofing
Indoor pool
Front of property
2 Bedroom Premier | Living room | LCD TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen

Explore the area

Map
No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong, 518054
  • Coastal City
    2 min drive
  • Shenzhen University
    3 min drive
  • MixC Shopping Mall
    4 min drive
  • Shenzhen (SZX-Shenzhen Intl.)
    34 min drive

Room options

View all photos for 1 Bedroom Executive

In-room safe, desk, blackout curtains, soundproofing

1 Bedroom Executive

  • 80 sq m
  • Studio
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Premier

In-room safe, desk, blackout curtains, soundproofing

1 Bedroom Premier

  • 90 sq m
  • Studio
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio

Executive Studio | In-room safe, desk, blackout curtains, soundproofing

Executive Studio

  • 58 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive Twin Bed

Studio Executive Twin Bed | In-room safe, desk, blackout curtains, soundproofing

Studio Executive Twin Bed

  • 58 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds

View all photos for 3 Bedroom Premier

3 Bedroom Premier | In-room safe, desk, blackout curtains, soundproofing

3 Bedroom Premier

  • 178 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Executive

2 Bedroom Executive | Living room | LCD TV

2 Bedroom Executive

  • 122 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for 2 Bedroom Premier

2 Bedroom Premier | In-room safe, desk, blackout curtains, soundproofing

2 Bedroom Premier

  • 136 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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Exterior
DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences
Pool
Parking included
Free WiFi
Restaurant
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The price is CHF 100
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About this property

Ascott Raffles City Shenzhen

Luxury aparthotel connected to a shopping centre in Shenzhen with a fitness centre
Along with an indoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a business centre and dry cleaning. Each apartment features a kitchen with a fridge and a microwave, plus an all-in-one washing machine and dryer and an LCD TV with cable channels. Free WiFi, room service and free bottled water are among the other amenities available to guests.
Ascott Raffles City Shenzhen offers 182 air-conditioned accommodations with all-in-one washer/dryers and a safe. LCD televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Shenzhen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Ascott Raffles City Shenzhen, you'll be connected to a shopping centre and within walking distance of Coastal City. Free WiFi in public areas, an indoor pool and a restaurant are available. This luxury aparthotel has 182 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, an all-in-one washing machine and dryer and an LCD TV
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a golf driving range and a playground
  • 7 minutes by car from Window of the World and 8 minutes from Splendid China Folk Village
Ascott Raffles City Shenzhen offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. The luxury Ascott Raffles City Shenzhen also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services.

This 4.5-star Shenzhen aparthotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Ascott Raffles City Shenzhen has a restaurant on site.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)
  • Playground

Kitchen

  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 79.50 for adults and CNY 40 for children
  • A bar/lounge
  • A restaurant
  • Room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Laundry

  • All-in-one washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping centre
  • In a business district
  • Near a metro station

Things to do

  • Golf driving range
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 182 units
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ascott Raffles City Shenzhen

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 79.5 for adults and from CNY 40 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ascott Raffles City Shenzhen Hotel
Ascott Raffles City Shenzhen
Ascott Raffles City Shenzhen Shenzhen
Ascott Raffles City Shenzhen Aparthotel
Ascott Raffles City Shenzhen Aparthotel Shenzhen

Ascott Raffles City Shenzhen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 54 reviews" "
Rating 8 - Good. 17 out of 54 reviews" "
Rating 6 - Okay. 4 out of 54 reviews" "
Rating 4 - Poor. 3 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Aug 2024

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Josue

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
Stayed 7 nights in Apr 2024

4/10 Poor

Ho Yi

Travelled with group
Disliked: Property conditions & facilities
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy

Stayed 1 night in Mar 2024

10/10 Excellent

ChoongKiat, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good for business people...
Stayed 7 nights in Mar 2024

10/10 Excellent

Aaron Bob Man

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jul 2023

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, room comfort
Staycation with Friends
Myself, my partner and 2 friends spent the night here as a staycation to treat ourselves, hang out and unwind. We had a great a time in the 2 bedroom/2 bathroom apartment. The unit it well clean and equipped with most things you could need. The kitchen is especially well equipped with various glasses, utensils etc. The only in-room improvements I can think of are: 1. a dustpan and broom would have been great for sweeping up some crumbs after our movie with snacks. 2. an international travel adapter. We were quite surprised that they didn't have one even upon request. (The 7/11 across the road thankfully stocked them) These are only minor things and ultimately did not take anything away from the quality of our stay. The breakfast on offer is tasty. It's Chinese style - great noodles to order - with few western options. We are in China though, so I don't know what else you would expect. I give the toiletries a solid 10/10, especially the hand cream and lip balm. Be aware that there is one bathtub between the 2 bathrooms. Again, no big deal, just worth noting. Any members of staff we spoke to were friendly, polite and helpful. Couldn't fault their service. I think the price is about right for 4 people sharing and the location was perfect for us on our staycation. A short taxi ride to Sea World for food/drinks, large mall down below complete with food options and wide variety of cuisine within delivery range too.
Stayed 1 night in Dec 2021

8/10 Good

Mary Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful rooms!
The Ascott is a great option while in Shenzhen. Its a service apartment, so it has a kitchen and washer/dryer unit, which makes longer stays much more comfortable. Its a modern hotel that is in good condition and anything that isn't to your satisfaction the front desk will help you with. They speak English as well, which is a huge plus on my trips.
Stayed 17 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2019

4/10 Poor

kelson

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very bad breakfast!
The breakfast is terrible!!!!
Stayed 1 night in Aug 2019

8/10 Good

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay with friends
Stayed 1 night in Apr 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay with a touch of home-comfort
A very pleasant and relaxing stay. A home away from home
Stayed 4 nights in Dec 2018

8/10 Good

Ringo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family stay
New and clean , good location at west part of Shenzhen. Just adjacent to Raffle City Shopping mall.
Stayed 1 night in Dec 2018

10/10 Excellent

Dinghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Very friendly for business travel. Huge room with fair price, and its right next to a shopping center where you could find lots of food. I like their laundry machine and kitchen where i could cook by myself. It is a very pleasure stay and will choose again fot my next busniess trip.
Stayed 3 nights in Oct 2018

4/10 Poor

Terry, Shenzhen China

Disliked: Staff & service
Bad front desk service. Feels like they never been training properly. Don’t know how I book for 3 night 2 person. Their system show up only 2 night 1 person. Which means I got to pay for another person breakfasts. They only provide one room key which is not cool at all. Beside, I already payed by Expedia, but during checked in, they ask me to pay for the room? Lucky I speak Chinese, so I did not pay Reich for my room. Good luck for foreigner who did not speak local language. Room cleaning, they forget to refill all the bath room supply, also forget to clean the cups we had been used. They simply just clean the bed and change towels.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ascott stay apr-18
Note this is an apartment type arrangement with a large room also containing a kitchen. There is no restaurant or room service but a maid service cleans and refreshes each day. Mall attached to building so food and coffee available close but it’s not clear from accomodation description it’s not a traditional hotel. Breakfast is predominantly Asian but a good selection. Wi-fi is free but is not the best as it dropped several times and could also be slow

8/10 Good

KAR KIT

Liked: Cleanliness, room comfort
So far so good!
So far it is OK
Stayed 1 night in Jun 2024

8/10 Good

Arthur

Stayed 1 night in Jul 2024

10/10 Excellent

Sin Man Cindy

Stayed 1 night in Jun 2024

10/10 Excellent

Po Ting

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Koo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2024