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Grand Hyatt Shenzhen

5.0 star property

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Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, pool loungers
Exterior
Minibar, in-room safe, individually decorated, desk
2 bars/lounges
Miscellaneous

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • The MixC Shopping Mall
    ‪9 min walk‬
  • Shenzhen Museum
    ‪14 min walk‬
  • Shenzhen Grand Theater
    ‪15 min walk‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪37 min drive‬

Room options

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, individually decorated, desk

Premier Suite

  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room | 40-inch LED TV with cable channels, TV, iPod dock

Executive Suite

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

  • Sleeps 3
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom (with club access)

Apartment, 1 Bedroom (with club access) | Living area | 40-inch LED TV with cable channels, TV, iPod dock

Apartment, 1 Bedroom (with club access)

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Bed

1 King Bed | Minibar, in-room safe, individually decorated, desk

1 King Bed

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | Minibar, in-room safe, individually decorated, desk

Grand Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Chairman)

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Minibar, in-room safe, individually decorated, desk

Club Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Bed

Minibar, in-room safe, individually decorated, desk

1 King Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (Double bed)

Minibar, in-room safe, individually decorated, desk

Family Room (Double bed)

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Premier Suite

Minibar, in-room safe, individually decorated, desk

Premier Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room - Double Occupancy

Minibar, in-room safe, individually decorated, desk

Deluxe Room - Double Occupancy

  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Interconnecting Room

Minibar, in-room safe, individually decorated, desk

Family Interconnecting Room

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for One king bed view

Minibar, in-room safe, individually decorated, desk

One king bed view

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club King Room

Minibar, in-room safe, individually decorated, desk

Club King Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Two twin beds view

Minibar, in-room safe, individually decorated, desk

Two twin beds view

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (2 beds)

Minibar, in-room safe, individually decorated, desk

Family Room (2 beds)

  • Sleeps 4
  • 4 Single Beds

View all photos for One Bedroom Apartment

Minibar, in-room safe, individually decorated, desk

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Minibar, in-room safe, individually decorated, desk

Family Suite

  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed

View all photos for Cherry Maruko Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Cherry Maruko Deluxe Family Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Suite

Minibar, in-room safe, individually decorated, desk

Grand Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Friendly Deluxe Room

Minibar, in-room safe, individually decorated, desk

Family Friendly Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Executive Suite

Minibar, in-room safe, individually decorated, desk

Grand Executive Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Deluxe Room

Minibar, in-room safe, individually decorated, desk

Grand Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Friendly Deluxe Room

Minibar, in-room safe, individually decorated, desk

Family Friendly Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Club Deluxe Room

Minibar, in-room safe, individually decorated, desk

Grand Club Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ultraman Family Suite

Minibar, in-room safe, individually decorated, desk

Ultraman Family Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Bed

Minibar, in-room safe, individually decorated, desk

2 Twin Bed

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

Futian Shangri-La Shenzhen

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (678)
The price is CHF 165
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Futian Shangri-La Shenzhen

About this property

Grand Hyatt Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 5 restaurants
5 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a steam room.
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
With your stay at Grand Hyatt Shenzhen, you're connected to a shopping centre and just a quick walk from The MixC Shopping Mall. Enjoy features like free WiFi in public areas and free self-parking, plus 5 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 5 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, hydrotherapy or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and yoga classes
  • 9 minutes by foot from The MixC Shopping Mall and a 2-minute drive from Huaqiangbei
  • Airport shuttle service available for a fee
Grand Hyatt Shenzhen offers its guests a full-service spa, an outdoor pool, and a steam room. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet.

A business centre and 13 meeting rooms are available. Event space at this hotel measures 29805 square feet (2769 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hyatt Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
China Lodge – This restaurant serves lunch and dinner.
Belle-Vue Grill – This restaurant only serves dinner. Open selected days.
The Show Kitchen – This restaurant serves breakfast, lunch and dinner. Open daily.
Sugar Box – This café serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
La Terrazza – This restaurant serves brunch, lunch and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Belle-Vue Grill
  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-width doorways (76 centimetre wide)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Hyatt Shenzhen offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires guests to wear swimming caps while in the pool.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Grand Hyatt Shenzhen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 304 out of 478 reviews
Rating 8 - Good. 128 out of 478 reviews
Rating 6 - Okay. 28 out of 478 reviews
Rating 4 - Poor. 8 out of 478 reviews
Rating 2 - Terrible. 10 out of 478 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here. Some noise during working hours from the building site nearby. Otherwise, all good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesse calderon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i were respected start to finish. Attentive staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stanlyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Yirong

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good spot to stay.
Stayed 1 night in Aug 2024

8/10 Good

Ka Kei

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

millie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping center was great
Stayed 1 night in Jul 2024

10/10 Excellent

Ka Wai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment and good staffs
Stayed 1 night in Jun 2024

10/10 Excellent

FERDI

Stayed 3 nights in May 2024

10/10 Excellent

Cesar, Hollywood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfect
Stayed 3 nights in Apr 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the Grand Hyatt: the staff were super helpful and friendly, and went out of their way to accommodate us. The room was big, well designed, and quiet, and had a great view of the city. The fitness center was big and well-equipped, and the breakfast buffet was superb. a really excellent stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

HAIYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024

10/10 Excellent

Ava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel being well maintained. Really love the rooms and most of things about this hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Delphine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and beautifully designed.
Stayed 1 night in Mar 2024

2/10 Terrible

Balaji

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Customer Service
Customer service was horrible and they literally made me call them several times to let them know that I will be doing a late check in. Horrible experience and I'd never stay there again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shimin

Stayed 1 night in Feb 2024

6/10 Okay

Pik Kwan

Liked: Cleanliness, staff & service
I consider overall is not bad, will rank higher if the bedding is better. The pillow is soft like nth when sleeping on it and the mattress lacks proper firmness.
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Xuejing

Stayed 1 night in Jan 2024

8/10 Good

irene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had other 5-stor hotel options in Shanzhen but I stick to Grand Hyatt for its amazing spa setting and its convenient location. I love it’s connected to a giant mall so I can just walk over for great dining options. It’s high end and quiet, though it is probably less grand than the other new 5-star hotels around. I highly recommend this place and will def stay here again and again- and you must see the spa and be wowed.
Stayed 2 nights in Jan 2024

10/10 Excellent

wei hui

Stayed 6 nights in Dec 2023

10/10 Excellent

SURAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, had a wonderful 4 nights!
Stayed 4 nights in Nov 2023