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Park Hyatt Shenzhen

5.0 star property

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Photo gallery for Park Hyatt Shenzhen

5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Indoor pool, open 6:00 AM to 10:00 PM, free pool cabanas, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
1 King Bed with City View | Minibar, in-room safe, individually decorated, individually furnished
5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Room service
  • Gym

Explore the area

Map
5023 Yi Tian Rd, Futian District, Shenzhen, Guangdong, 518033
  • Coco Park Shopping Center
    ‪8 min walk‬
  • Shenzhen Convention and Exhibition Center
    ‪11 min walk‬
  • Shenzhen City Hall
    ‪19 min walk‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪30 min drive‬

Room options

View all photos for 2 Twin Beds with City View

2 Twin Beds with City View | Minibar, in-room safe, individually decorated, individually furnished

2 Twin Beds with City View

  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for 1 King Bed Deluxe

1 King Bed Deluxe | Minibar, in-room safe, individually decorated, individually furnished

1 King Bed Deluxe

  • 55 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for 1 King Bed with Skyline View Deluxe

1 King Bed with Skyline View Deluxe | Minibar, in-room safe, individually decorated, individually furnished

1 King Bed with Skyline View Deluxe

  • 48 sq m
  • Bay view
  • Sleeps 5
  • 1 King Bed

View all photos for 2 Twin Beds with Skyline View

2 Twin Beds with Skyline View | Minibar, in-room safe, individually decorated, individually furnished

2 Twin Beds with Skyline View

  • 48 sq m
  • Bay view
  • Sleeps 4
  • 2 Single Beds

View all photos for 1 King Bed with City View

1 King Bed with City View | Minibar, in-room safe, individually decorated, individually furnished

1 King Bed with City View

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | View from room

Executive Suite

  • 110 sq m
  • Bay view
  • Sleeps 5
  • 1 King Bed

View all photos for 2 Twin Beds

2 Twin Beds | Minibar, in-room safe, individually decorated, individually furnished

2 Twin Beds

  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for 1 King Bed

1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

1 King Bed

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Park Suite King

Park Suite King | View from room

Park Suite King

  • 81 sq m
  • Bay view
  • Sleeps 5
  • 1 King Bed

View all photos for Park Suite with Skyline View

Park Suite with Skyline View | View from room

Park Suite with Skyline View

  • 82 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed

View all photos for 1 King Bed with Skyline View

1 King Bed with Skyline View | Minibar, in-room safe, individually decorated, individually furnished

1 King Bed with Skyline View

  • 48 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

Similar properties

Room

Four Seasons Hotel Shenzhen

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.7 out of 5, Exceptional, (488)
The price is CHF 312
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Four Seasons Hotel Shenzhen

About this property

Park Hyatt Shenzhen

Luxury Shenzhen hotel connected to the convention centre, steps from Coco Park Shopping Center
This smoke-free hotel features 5 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a snack bar/deli.
Park Hyatt Shenzhen offers 195 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. A pillow menu is available. 55-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

THE SPA水疗中心 has 7 treatment rooms. Services include facials, body scrubs and body treatments. The spa is open daily.
With your stay at Park Hyatt Shenzhen, you're connected to the convention centre and just a quick walk from Coco Park Shopping Center. Free WiFi in public areas, free self-parking and 5 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Enjoy Mediterranean cuisine at Glass House, one of the property's 5 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, facials or body treatments at THE SPA水疗中心
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Steps from Coco Park Shopping Center and 11 minutes on foot from Shenzhen Convention and Exhibition Center
Park Hyatt Shenzhen offers its guests a full-service spa, an indoor pool, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 16146 square feet (1500 square metres) and includes conference space. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Park Hyatt Shenzhen. Limited free parking is available on a first-come, first-served basis.

This 5-star Shenzhen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Glass House – This restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner.
Living Room – This café specialises in Fusion cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Garden Pavilion – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
The Attic – This bar overlooks the garden and specialises in fish & chips. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured self parking on site
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 308 per person
  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Garden Pavilion
  • Glass House
  • Living Room
  • The Attic

Things to do

  • 24-hour gym
  • Concerts/live shows
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Park Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 308 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Park Hyatt Shenzhen Hotel Shenzhen
Park Hyatt Shenzhen Hotel
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Hotel
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Hotel Shenzhen

Park Hyatt Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 58 out of 69 reviews
Rating 8 - Good. 5 out of 69 reviews
Rating 6 - Okay. 2 out of 69 reviews
Rating 4 - Poor. 2 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LOUISE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean and convenient.
Really comfortable stay for a family of 4 ( 1 baby and 1 toddler). They have even have slippers and toiletries ready for the kids! Location was extremely convenient. Walkable distance to major shopping areas and kids entertainment areas. Would definitely stay here again when in SZ.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate, Bristol

Stayed 2 nights in Aug 2024

10/10 Excellent

Chi Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome concierge desk, very attentive
Stayed 1 night in Aug 2024

10/10 Excellent

Chi Tat Angus

Stayed 1 night in Jun 2024

10/10 Excellent

Michel

Stayed 2 nights in May 2024

10/10 Excellent

Chi Tat Angus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location right next to coco park. Walking distance for food and massage and right next to subway station too.
Stayed 1 night in May 2024

10/10 Excellent

Davide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unmissable
Stunning place. Amazed by the architecture concept (garden, kitchen, lounge...)
Stayed 4 nights in Apr 2024

10/10 Excellent

Davide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
welcoming place, with modern rooms and beautifully designed ambients (Lounge, Restaurants, Lobby) it is very likely to please.also the most.damding guests. The staff is really amazing, the food and the drinks are really good. So glad I choose this place. If I come back, this is the one I will always come back to. Also the location is very convenient, with one of the largest shopping malls nearby.
Stayed 1 night in Apr 2024

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s new, nice contemporary decoration. Too good food.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yi Kuang

Stayed 1 night in Nov 2023

2/10 Terrible

Ye

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined my day in Shenzhen
Ruined my day with poor service and communication. Things to share. 1. I sent my T shirt to be cleaned, obviously the staff who took my shirt never listened to my request upon handling. The next day their concierge called me asking again on how to clean. I confirmed with them many times to put the cleaned shirt in my room even with the red light on, however, they don’t listen to me. On the third day I found out there is something wrong with my shirt possible due to their over wash and I called the concierge, it took them forever to call me back…. 2. I don’t think they are qualified to be a 5 start rated hotel, all other competitive hotels even including 4 start hotels would prepare the slippers placed beside the bed, they are the exception. 3. I requested a different weight scale on the phone, the lady who answered the phone seems very impatient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and new very clean. The room and furnitures are comfortable. Room service is nice as well. The staff are helpful and nice.
Stayed 5 nights in May 2023

10/10 Excellent

Jingyi

Stayed 1 night in Nov 2022

10/10 Excellent

Xing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and outstanding hotel in the heart of Shenzhen
Everything is perfect. Everything is new, the room facility is modern and new. the service is very friendly and kindly to everyone. the bar on the 48th floor has a very nice night view. only one thing is that the breakfast is not enough to choose but it's home made and fresh.
Stayed 5 nights in Jan 2020

10/10 Excellent

Kit Yung Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet away from the bustle of China
incredible stay! Only glitch was the concierge booking for our car pick up upon arrival got missed but they more than made up for it with a room upgrade. Loved staying here and would return again for sure!
Stayed 4 nights in Dec 2019

10/10 Excellent

Hyung Geun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Vittoria A.

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
1st of all hotels.com indicates breakfast for 2, registration fest told us there was no breakfast included...then when I showed them my reservation she said “no only for 1”. Spent and house on hotel.com chat trying to figure it out useless. Next we headed to the elevator which randomly open on wrong follow and would no go up to our floor. Headed back down to lobby as was escorted up by manager. If that wasn’t bad enough...I ordered room service salt and pepper grinders were empty... $28 for scrambled eggs... Finally, I go to take a bath and it clearly had not been cleaned from prior guest... expensive earrings along with hair left behind. They told my colleague that I was not going to happy regardless and knew I would write a bad review... my colleagues room had a welcome note address to someone else! If in Shenzhen stay at the Regis!!! This is were I will go back on future visits ... BTW this in my 5th 3 week trip to C
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, great service. The staff are very knowledgable and professional.
Stayed 1 night in Oct 2019

10/10 Excellent

HsinTsang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Enoch

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 1 night in Aug 2024