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Grand Mercure Ise-shima Resort & Spa

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Mercure Ise-shima Resort & Spa

In-room safe, blackout curtains, free WiFi, bed sheets
Spa
Exterior
Combined shower/bathtub, free toiletries, hair dryer, slippers
Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style) | In-room safe, blackout curtains, free WiFi, bed sheets

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • 24/7 front desk
  • Breakfast available
  • Parking included

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Matoya Bay Bridge
    6 min walk
  • Shima Spain Village
    19 min walk
  • Izawanomiya Shrine
    7 min drive

Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 33 sq m
  • Mountain view
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

  • 36 sq m
  • Sea view
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 72 sq m
  • Mountain view
  • Sleeps 12
  • 2 Single Beds and 4 Single Futons

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

  • Sleeps 10
  • 4 Single Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

  • 36 sq m
  • Sea view
  • Sleeps 8
  • 4 Single Futons

View all photos for Classic Room, 2 Single Beds, Sea View (Hollywood Twin)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, 2 Single Beds, Sea View (Hollywood Twin)

  • Sleeps 6
  • 2 Single Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • 36 sq m
  • Sea view
  • Sleeps 10
  • 2 Single Beds and 3 Single Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 8
  • 4 Single Futons

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Combined shower/bathtub, free toiletries, hair dryer, slippers

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 36 sq m
  • Mountain view
  • Sleeps 6
  • 3 Single Beds

View all photos for Classic Room, 3 Single Beds, Ocean View

Combined shower/bathtub, free toiletries, hair dryer, slippers

Classic Room, 3 Single Beds, Ocean View

  • 36 sq m
  • Sea view
  • Sleeps 6
  • 3 Single Beds

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Front of property

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4.3 out of 5, Excellent, (1002)
The price is CHF 59
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includes taxes & fees
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About this property

Grand Mercure Ise-shima Resort & Spa

Hotel with free parking, near Shima Spain Village
A restaurant, 2 bars/lounges and a seasonal outdoor pool are available at this hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Additionally, a children's pool, a 24-hour front desk and free train station drop-off are on-site.
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath, outdoor mineral hot springs (Japanese-style onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
During your stay at Grand Mercure Ise-shima Resort & Spa, you're just a quick walk from Matoya Bay Bridge. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Enjoy a meal at the buffet restaurant or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a car charging station, a lift and a vending machine
  • On-site recreation includes hot springs
  • Just a 2-minute drive from Shima Spain Village and 10 minutes from Ago Bay
  • Free train station pick-up and train station drop-off shuttle service
Some rates at Grand Mercure Ise-shima Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Mercure Ise-shima Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Grand Mercure Ise-shima Resort & Spa also features a vending machine, shopping on site, and a lift. A train station pick-up shuttle and A train station drop-off shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Shima hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.
ビュッフェ会場「DINING -Le Sensor – On-site buffet restaurant.
THE LOUNGE – On-site lobby lounge. Open daily.
ONSEN LOUNGE – On-site lobby lounge. Open daily.

All-inclusive details

All-inclusive room rates at Grand Mercure Ise-shima Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free train station drop-off
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ONSEN LOUNGE
  • THE LOUNGE
  • ビュッフェ会場「DINING -Le Sensor

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Outdoor mineral hot springs (onsen)
  • Public indoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift (90 centimetre wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3800 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Mercure Ise-shima Resort & Spa offers transfers from the train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 66 out of 262 reviews" "
Rating 8 - Good. 108 out of 262 reviews" "
Rating 6 - Okay. 64 out of 262 reviews" "
Rating 4 - Poor. 15 out of 262 reviews" "
Rating 2 - Terrible. 9 out of 262 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tonnii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent peaceful vacation spot
I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Naoki

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

HIROKO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3歳の孫と65歳の夫の為に和室を予約しました。洋室ベッドと違い、座ったり、寝転んだり、荷物も広げたりと家にいる時と同じようにくつろげました。駐車場の確認の時から対応がよく、あらゆる場面で接客サービスに満足しております。食事はかなり混雑してましたが、どれも美味しく、大変満足です。子供の遊ぶスペース、卓球、ラウンジでもそれぞれ楽しめてとてもいい思い出になりました。娘夫婦と孫、息子と私達夫婦の初めての旅行は満足のいくものになりました。ありがとうございました。
Stayed 1 night in Sep 2024

6/10 Okay

Yuhi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの待ち時間が長いので、何か解決策が欲しい。
Stayed 1 night in Sep 2024

8/10 Good

YUKINA

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

yumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Sayaka

Travelled with group
Disliked: Staff & service
エレベーターの待ち時間が多く、階段を使う事が多かった。
Stayed 1 night in Aug 2024

10/10 Excellent

Narumi

Liked: Cleanliness, staff & service, property conditions & facilities
よかったです！ラウンジ最高でした！！
Stayed 1 night in Sep 2024

8/10 Good

Ikuko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
清潔感がありとても満足です。 ホテル内のお買い物施設が少ないのでもう少し充実させてほしい。ホテル周辺にもお店がないので。 食事時間がみんな同じでかなり混雑して食べるのに時間がかかった。
Stayed 1 night in Sep 2024

10/10 Excellent

????

Stayed 1 night in Aug 2024

10/10 Excellent

Naoto

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Serena

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
エレベーター３機は困りましたね。 待てど暮らせど、いっぱいで乗り込めませんでした。１階のフロントから客室に行きたいのに、B1のお風呂から乗って来る人がいっぱいで乗り込めず。客室からお風呂に行きたいのに、上層階から乗って来る人がいっぱいで乗り込めず。 和室だったのでリフォームがまだされておらず、リフォーム後が楽しみです。 お茶はあったけどコーヒーは無くて、布団敷くのはセルフで、ユニットバスは狭くて…部屋料金に見合ってないと思いましたよ。 製氷機が無いのも残念ポイントです。 朝食の種類が多いのは高評価ですが、客が多すぎて… 料理を取る場所が複数箇所に分かれていたら、混雑も緩和されるのではと思いました。 スタッフさんは愛想が良かったです。 『おはようございます』と挨拶されていたので、返事をしましたが、驚かれました。客側から挨拶を返されることがマレなんですかね…？
Stayed 1 night in Sep 2024

8/10 Good

ryouki

Stayed 1 night in Aug 2024

8/10 Good

shohei

Liked: Cleanliness, staff & service
エレベーターが少ない。
Stayed 1 night in Sep 2024

8/10 Good

Izumi

Stayed 1 night in Aug 2024

8/10 Good

Takashige

Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Yuna

Travelled with family
Disliked: Property conditions & facilities
廊下が古い旅館の匂いがしたのが気になった レストランが混んでいたので ２部せいではなく３０分おきとかあったらよかったかと あと伊勢志摩ならではの食べものがもう少しあったら嬉しかったです 夕方お風呂上がりに ラウンジが使おうと思ったらしまっていたのが残念でした
Stayed 1 night in Aug 2024

8/10 Good

chika

Stayed 1 night in Aug 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024