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W Singapore - Sentosa Cove

5.0 star property

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Marvelous Suite, 1 Bedroom Suite, 1 King Bed, Balcony | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Marvelous Suite, 1 Bedroom Suite, 1 King Bed, Balcony | Living room | 40-inch LCD TV with cable channels, TV, DVD player
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Balcony view
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • All-inclusive
  • Room service

Explore the area

Map
21 Ocean Way, Singapore, 098374
  • Sentosa Golf Club
    ‪4 min drive‬
  • Resort World Sentosa Casino
    ‪6 min drive‬
  • Palawan Beach
    ‪6 min drive‬
  • Singapore (SIN-Changi)
    ‪34 min drive‬

Room options

Deluxe Room, 1 King bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed, Balcony, Pool View

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Wonderful Room, 1 King Bed

Wonderful Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Wonderful Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, 2 Double Beds

Wonderful Room, 2 Double Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Wonderful Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Spectacular Room, 1 King Bed, Balcony, Marina View

Spectacular Room, 1 King Bed, Balcony, Marina View | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Spectacular Room, 1 King Bed, Balcony, Marina View

  • 40 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, 2 Double Beds, Balcony, Marina View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Spectacular Room, 2 Double Beds, Balcony, Marina View

  • 40 sq m
  • Marina view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fantastic Suite, 1 Bedroom Suite, Balcony, Top Floor, Private Outdoor Pool

Fantastic Suite, 1 Bedroom Suite, Balcony, Top Floor, Private Outdoor Pool | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Fantastic Suite, 1 Bedroom Suite, Balcony, Top Floor, Private Outdoor Pool

  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for WOW Suite, 1 Bedroom Larger Suite, 1 King Bed, Pool view, Balcony, Top Floor, Private Outdoor Pool

WOW Suite, 1 Bedroom Larger Suite, 1 King Bed, Pool view, Balcony, Top Floor, Private Outdoor Pool | Living room | 40-inch LCD TV with cable channels, TV, DVD player

WOW Suite, 1 Bedroom Larger Suite, 1 King Bed, Pool view, Balcony, Top Floor, Private Outdoor Pool

  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for AWAY Suite, 1 Bedroom Suite, 1 King Bed, Terrace, Private Outdoor Pool

AWAY Suite, 1 Bedroom Suite, 1 King Bed, Terrace, Private Outdoor Pool | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

AWAY Suite, 1 Bedroom Suite, 1 King Bed, Terrace, Private Outdoor Pool

  • 82 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Extreme WOW Suite, 1 Bedroom Presidential Suite, Balcony, Top Floor, Private Outdoor Pool

Extreme WOW Suite, 1 Bedroom Presidential Suite, Balcony, Top Floor, Private Outdoor Pool | Living room | 40-inch LCD TV with cable channels, TV, DVD player

Extreme WOW Suite, 1 Bedroom Presidential Suite, Balcony, Top Floor, Private Outdoor Pool

  • 195 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Fabulous Room, 1 King Bed, Balcony, Pool View

Fabulous Room, 1 King Bed, Balcony, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Fabulous Room, 1 King Bed, Balcony, Pool View

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Room, 2 Double Beds, Balcony, Pool View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Fabulous Room, 2 Double Beds, Balcony, Pool View

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for AWAY Room, 1 King Bed, Outdoor Plunge Pool, Terrace

AWAY Room, 1 King Bed, Outdoor Plunge Pool, Terrace | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

AWAY Room, 1 King Bed, Outdoor Plunge Pool, Terrace

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Suite, 1 Bedroom Suite, 1 King Bed, Balcony

Marvelous Suite, 1 Bedroom Suite, 1 King Bed, Balcony | Living room | 40-inch LCD TV with cable channels, TV, DVD player

Marvelous Suite, 1 Bedroom Suite, 1 King Bed, Balcony

  • 81 sq m
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Double Beds, Balcony, Pool View

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

4 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers

Village Hotel Sentosa by Far East Hospitality

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1001)
The price is CHF 190
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Village Hotel Sentosa by Far East Hospitality

About this property

W Singapore - Sentosa Cove

Art Deco hotel with 4 restaurants and marina
Along with 4 restaurants, this hotel has a marina and a full-service spa. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free theme park shuttle. Other amenities include an outdoor pool, a 24-hour health club and a bar/lounge. Housekeeping is available on request.
W Singapore - Sentosa Cove offers 240 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

A marina and a 24-hour health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Away Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at W Singapore - Sentosa Cove. During your stay, you're just a quick walk from Quayside Isle. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at SKIRT, a steakhouse that serves Modern European cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Treat yourself to detox wraps, body treatments or hot stone massages at Away Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Quayside Isle and a 4-minute drive from Sentosa Golf Club
  • Free local-area, theme park and beach shuttle service
Some rates at W Singapore - Sentosa Cove are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

W Singapore - Sentosa Cove offers its guests a full-service spa, a marina, and a waterslide. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 11817 square feet (1098 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury W Singapore - Sentosa Cove. An area shuttle within 0 kilometres and A theme park shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Singapore hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
SKIRT – This steakhouse specialises in Modern European cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
The kitchen table – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
WOOBAR – Overlooking the pool and garden, this bar specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
WET Deck – This poolside bar specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
W Lounge – This café specialises in international cuisine and only serves light fare. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at W Singapore - Sentosa Cove are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Indonesian, Italian, Japanese, Korean, Malay, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Area shuttle
  • Free beach shuttle
  • Free casino shuttle
  • Free theme park shuttle
  • Limo/town car service
  • Free secured, covered self parking on site
  • Secured, covered valet parking on site (SGD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SGD 65.95 for adults and SGD 32.97 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • SKIRT
  • the kitchen table
  • W Lounge
  • WET Deck
  • WOOBAR

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Outdoor pool
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free area shuttle
  • Free cot
  • Free theme park shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (11,817 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Marina
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Fixed shower seat
  • Grab bar near toilet (84 centimetre high)
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (156 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must present a printed copy of their booking confirmation for island admission via Sentosa Gantry.

Renovations and closures

The following facilities or services will be unavailable from February 17 2025 to February 18 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at W Singapore - Sentosa Cove

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SGD 72.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 65.95 for adults and from SGD 32.97 for children
  • Valet parking fee: SGD 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SGD 72.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Singapore Sentosa Cove
W Cove
W Cove Hotel
W Cove Hotel Singapore Sentosa
W Singapore Sentosa
W Singapore Sentosa Cove
W Singapore Sentosa Cove Hotel
Sentosa Cove Hotel
Sentosa Cove

W Singapore - Sentosa Cove Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 726 out of 1003 reviews
Rating 8 - Good. 198 out of 1003 reviews
Rating 6 - Okay. 50 out of 1003 reviews
Rating 4 - Poor. 16 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darpan

Travelled with family
The island vibe.
Stayed 3 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jaewoo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All too old now
Stayed 1 night in Nov 2024

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good except for the TV and remote control which have some issues. They were however rectified on the same day. My son and I were bitten by some insects - not sure if they were bed bugs. Suggest you have it checked. There were cigarette smell in the living area - however the Manager claimed that this is normal :(.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lee

Travelled with partner
Liked: Staff & service, property conditions & facilities
Well done
Stayed 1 night in Nov 2024

10/10 Excellent

jody

Stayed 1 night in Oct 2024

10/10 Excellent

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing proper
Amazing property, would 100% recommend
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Stayed 4 nights in Oct 2024

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience and the room was superb
Stayed 1 night in Nov 2024

10/10 Excellent

ELIZABETH Jane DE LA

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 5 nights in Oct 2024

6/10 Okay

Abdulhaq

Stayed 8 nights in Oct 2024

6/10 Okay

Natasha

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Krithi, Silver Spring

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel with a great team and stunning facilities. Loved the gym and the yoga classes!!
Stayed 2 nights in Oct 2024

8/10 Good

McGleenon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jules

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My children loved the pool. Room was big and spacious and much needed air conditioning worked well. Would definitely recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - very upmarket and clean
Stayed 6 nights in Jul 2024

10/10 Excellent

Antonietta

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 4 nights in Sep 2024

2/10 Terrible

Firat

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming to this hotel in September for 2 years. This year, they charged me an extra 550 dollars because I smoked on the balcony. Their excuse was that they couldn't sell the room the day I left. They had to air out the room. Even though the cigarette I smoked on the balcony had nothing to do with the room. Moreover, the state will impose the fine. I guess they think they are the state. I have never been satisfied. Customer satisfaction is zero.
Stayed 5 nights in Sep 2024

10/10 Excellent

Francis, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place and super understanding staff. really appreciate this place and its staff that make the experience tranquil seamless and carefree.
Stayed 2 nights in Sep 2024

6/10 Okay

Carmen

Liked: Cleanliness, property conditions & facilities
The quality and service at the bad was not good.
Stayed 1 night in Sep 2024

10/10 Excellent

MASAKI

Stayed 1 night in Aug 2024

10/10 Excellent

David

Stayed 2 nights in Sep 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service
Bed/mattress sunken down, both need replacing Definitely not a 5 star experience Hotel has a mould/musty smell, disguised with sprays. Breakfast experience - omelette, eggs come premixed in a vacumm plastic bag, not made fresh on site. Taste really, really bad. Bread was already stale, spongey at 9am Crossiants dried out Cappuccino was poor, Juices all concentrate all super artificial-sweet $65 dollars for breakfast, super average food. Mosquito larve floating in the swimming pool Mosquito all around pool (despite claims of fogging every morning) multiple bites Concierge, stand around, no urgency, watched our nanny load the suitcase in the taxi, while our 4yr old was next to her. Even after highlighting and saying, can u help, they were slow to respond, no apology offered
Stayed 1 night in Sep 2024