6/10 Okay
ERIN
Travelled with family
2 Dec 2024
Liked: Cleanliness, amenities
We have stayed at this property before and although it is an oldwr property in need of room upgrades its not bad. Resturant and bar on site and beach access, and a bunch of Resturants right across the larking lot makes the resort. Unfortunately for ys on this second trip we had a first floor room and someone jumped the balcony and broke unto the sliding glass door stealing my daughters backpack (on her 18th bday trip) it had all her elecronics in it which was devastating to her but thankfully no money, cards, etc. The police were acually very thorough which was nice. Rhe resort management liated to our story ans we were told of a similar instance last week there also. We asked to be changed to a 2nd floor or up as my daughter was petrified to sleep that night. They gave is a different room and took copies of our reports but no other apology or anything. I advised them they need cameras on that side (there are none other than the entrance) and for 2024 this should be done already. Im disappointed, and sad for my daughter, and felt the resort had an opportunity to do better for a returning customer. Unfortunately, we will not be back to this property again.
ERIN
Stayed 3 nights in Nov 2024