"Staff are wonderful at this hotel, friendly and accommodating. The rooms are spacious and clean and the hotel is close to to T5. Would recommend. " More
13 Mar 2023 by Dritan D
Dear Caroline,First, thank you so much for acknowledging our friendly staff. We are thrilled to hear that you had a pleasant stay and you would recommend us.On behalf of the team, I would like to thank you for you lovely comments and hope to see you again in the future.Kind Regards,Dritan DFront Office Manager
13 Mar 2023 by Dritan D
Dear Shoaib,We would like to thank you for choosing to stay with us and we hope to see you again in the near future.Kind Regards,Dritan DFront Office Manager
9 Jun 2022 by Guest Service Manager
Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - HEATHROW T5. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,Guest Service Manager
25 Aug 2024 by Guest Service Manager
Dear Guest,Thank you for sharing your experience regarding your stay. We would also like to thank you for scoring us 3 out of 5. We will address you concerns directly to the relevant department. We look forward to welcoming you back again in future.Sincerely, Guest Service Manager