2/10 Terrible
Angela
15 Mar 2025
I have stayed here many times mostly for some girls trips. I decided to book a room to celebrate my 5 year anniversary with my husband. Unfortunately I became extremely sick with covid and was unable to go, I understand there are cancellation policies however I had called to see if there was any way to move the date since I was sick. They were so rude about it and didn’t really seem to care and basically said too bad.
If they couldn’t do anything I get it , but the lack of care or empathy was what was upsetting and has caused me to never want to go back here. There are plenty of spas to choose from I just won’t be returning here and will rebook my anniversary trip else where. We were pretty excited to celebrate our anniversary here since we got married 2 weeks before the pandemic shutdown we always like to do something special.
Angela
Stayed 1 night in Mar 2025