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DoubleTree by Hilton Southampton

4.0 star property

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Photo gallery for DoubleTree by Hilton Southampton

Exterior
Reception
Restaurant
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Pet-friendly
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
Bracken Place, Chilworth, Southampton, England, SO16 3NG
  • University of Southampton
    ‪3 min drive‬
  • Mayflower Theatre
    ‪8 min drive‬
  • Southampton Cruise Terminal
    ‪11 min drive‬
  • Southampton (SOU)
    ‪9 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Accessible

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | View from room

Deluxe Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior King Suite

Interior

Junior King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

Family Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom King Suite

Interior

One Bedroom King Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Accessible Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Queen Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Queen Room

  • Sleeps 3
  • 1 Queen Bed

Twin Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Bar (on property)

Leonardo Hotel Southampton

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (1145)
The price is CHF 101
for 1 room
includes taxes & fees
3 Jun - 4 Jun
Leonardo Hotel Southampton

About this property

DoubleTree by Hilton Southampton

Suburban hotel with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking.
DoubleTree by Hilton Southampton offers 135 accommodations with a safe and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Southampton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in July 2022.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Southampton. During your stay, you'll be within walking distance of University of Southampton. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from University of Southampton and 7 minutes from Solent University
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre, 13 meeting rooms, and coworking spaces are available.

WiFi is free in public spaces. The business-friendly DoubleTree by Hilton Southampton also features multilingual staff, concierge services, and a fireplace in the lobby. Parking is available for a fee. A complete renovation of DoubleTree by Hilton Southampton was completed in July 2022.

This Southampton hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
DoubleTree by Hilton Southampton has a restaurant on site.
Bracken Place Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Bracken Place Bar – This bar serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7.50 per night)
  • Extended parking on site (GBP 24 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bracken Place Bar
  • Bracken Place Restaurant

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Grab bar in shower (89 centimetre high)
  • Grab bar near toilet (89 centimetre high)
  • Lift (112 centimetre wide door)
  • Raised toilet seat (43 centimetre high)
  • Roll-in shower (152 centimetre wide)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - July 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15 for adults and from GBP 10 for children
  • Self-parking fee: GBP 7.50 per night
  • Extended parking fee: GBP 24.00 per day
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton hotel Southampton
Hilton Southampton
DoubleTree Hilton Hotel Southampton
hotel Hilton Southampton
Southampton Hilton
Southampton Hilton hotel
Southampton hotel
Hilton International Southampton
Hilton Southampton Hotel Southampton
Southampton Hilton International
DoubleTree Hilton Southampton
DoubleTree by Hilton Southampton Hotel
DoubleTree by Hilton Hotel Southampton
DoubleTree by Hilton Southampton Southampton
DoubleTree by Hilton Southampton Hotel Southampton

DoubleTree by Hilton Southampton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 173 out of 362 reviews
Rating 8 - Good. 92 out of 362 reviews
Rating 6 - Okay. 52 out of 362 reviews
Rating 4 - Poor. 18 out of 362 reviews
Rating 2 - Terrible. 27 out of 362 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hajar

Stayed 1 night in Feb 2025

2/10 Terrible

richard

Travelled with family
Disliked: Staff & service

A great example in poor customer service

Not a good experience. The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water. On check-out the front desk staff were great and promised to send a voucher by way of apology. After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this” Two follow up e-mails remained unanswered. So beware if front desk staff promise you things they are no authorised to do.
Stayed 1 night in Nov 2024

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service in the restaurant was slow but other than that it was a lovely property
Stayed 1 night in Feb 2025

8/10 Good

Wayne

Liked: Cleanliness, staff & service

Ok stay

Overall a lovely stay but housekeeping need better communication about whose checking out and when ao dont knock and enter when still asleep both mornings woken up
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2025

6/10 Okay

Kelly

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Anneke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

KEHINDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Vijay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were allocated had poor drainage from sink and bath, even after notifying the hotel on the day we checked in, nothing was done and we left a day early. There was also some smell in the room when we first entered. The staff were very good and gave service with a smile.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and a safe environment.
Stayed 1 night in Feb 2025

8/10 Good

Josephine

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely room and dog friendly. Evening menu was limited, breakfast staff not effiective - tables needed resetting, no cutlery. Price of £17.50 for dog for 1 night was excessive!
Stayed 1 night in Feb 2025

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

Three night stay while on business in the city.
Stayed 1 night in Jan 2025

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sallyann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location , reasonably priced (on this occasion) for an overnight stay.
Stayed 1 night in Jan 2025

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Thiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check-in was straightforward. Evening meal was good and breakfast acceptable. However, it was very difficult to sleep. Although the air conditioning display was showing 29 degrees cold air was blowing constantly unless it was switched off. The quilt on the bed was very thin and no spare covers or robes available. The chill in the room meant we were unable to sleep. The only option open to us was to replace our day clothes. This allowed a short period of sleep. When we left our room in the morning we met other guests, all of whom had experienced similar issues; the night staff gad been ubable to mitigate their problems. This was a horrible experience. It was the second time we had stayed in this hotel ( previously it was in the summer). There is unlikely to be a third !!
Stayed 1 night in Jan 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Normally 5* but this time no heating

Stayed here before and it has been great. This time however the heating was not working in the room after about 2 hours. We let reception know and nothing was done about it. I expect better from Hilton.
Stayed 1 night in Jan 2025

10/10 Excellent

JANET

Travelled with partner
Cold room and cold bar area otherwise good.
Stayed 1 night in Jan 2025

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel accommodation is fine, restaurant is crap
Stayed 1 night in Jan 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. Lovely dining area. Not enough people at reception (only one). Extremely cold in the room, and even if from reception l have been told that will get warmer if l set up the heating/air con thermostat higher, it didn't get much warmer. I setup the thermostat at 29° and neither in the morning wasn't warm. I am sure that the hotel has other settings at their end and doesn't allowed to get the heat over a certain degree even if you want. Because of that, we had a very unpleasant sleep. Shivering. The breakfast is quite limited, not many vegetables options and the coffee weak. Also freezing in the breakfast area with the air con on maximum. Could blow your hair. I've asked the lady who was dealing with the breakfast to put the air con warmer and drop the fan speed, but didn't last long before to get back. Obsession in this country with cold air all over the places, and going in holiday T 45°
Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Property conditions & facilities
Excellent value.
Stayed 1 night in Jan 2025