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SureStay Plus Hotel by Best Western Southern Pines Pinehurst

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Lobby
Lobby
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | In-room safe, desk, laptop workspace, iron/ironing board
Reception
Lobby

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
1675 Us Highway 1 S, Southern Pines, NC, 28387
  • Southern Pines Golf Club
    4 min drive
  • Pinecrest Plaza
    4 min drive
  • Hyland Hills Golf Club
    5 min drive
  • Pinehurst, NC (SOP-Moore County)
    10 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub (Bathtub)

Standard Room, 1 Double Bed, Accessible, Bathtub (Bathtub) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Bathtub (Bathtub)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Hotel in Southern Pines with free breakfast and fitness centre
An outdoor pool, a fitness centre and a seasonal outdoor pool are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
SureStay Plus Hotel by Best Western Southern Pines Pinehurst offers 123 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. 49-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Southern Pines hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Southern Pines Pinehurst. During your stay, you'll be close to Pinehurst Resort. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Town of Auberdeen Municipal Building and a few minutes from Southern Pines Golf Club
  • Dogs welcome for a fee
SureStay Plus Hotel by Best Western Southern Pines Pinehurst offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. A business centre and a meeting room are available. Free breakfast is served daily. The business-friendly SureStay Plus Hotel by Best Western Southern Pines Pinehurst also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this Southern Pines hotel.

Guests are served a free full breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in October.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Pinehurst
Best Western Pinehurst Inn
Best Western Pinehurst Inn Southern Pines
Best Western Pinehurst Southern Pines
Best Western Pinehurst Hotel Southern Pines
Best Western Southern Pines
Southern Pines Best Western
Southern Pines Best Western
Best Western Southern Pines
Best Western Pinehurst Inn

SureStay Plus Hotel by Best Western Southern Pines Pinehurst Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 309 out of 915 reviews" "
Rating 8 - Good. 292 out of 915 reviews" "
Rating 6 - Okay. 151 out of 915 reviews" "
Rating 4 - Poor. 96 out of 915 reviews" "
Rating 2 - Terrible. 67 out of 915 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER BOOK THIS HOTEL
I have requested a refund have not heard from anyone regarding my request. Ceiling was leaking, bugs were crawling on the wall room wasn’t cleaned there was pet food on the floor near the mini fridge and facial smears on full length mirror. Breakfast was a joke basically there was nothing there. A drunk older couple at pool chain smoking and drinking all while engaging in sexual activity and public nudity. I WANT A REFUND OF MY $378!!!!!!
Stayed 4 nights in Jul 2024

2/10 Terrible

Terry

Disliked: Staff & service, amenities, property conditions & facilities
Breakfast is a joke and advertises for full breakfast but there is no protein and no fresh fruit. And you can have unhealthy cereal and waffle or peach yogurt or enjoy muffins that are not individually wrapped or white toast. Why not some boiled eggs or plain yogurt?
Stayed 2 nights in Aug 2024

4/10 Poor

Elaine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Jun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and clean room, good price
Stayed 7 nights in Jul 2024

6/10 Okay

Donna

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Taylor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Shivani

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room didn’t have even one water bottle at the time of check in, stinky room, dirty Bedsheets, unfinished paint on walls. Poor service - front desk/housekeeping would not respond to calls, no staff around breakfast area to help for refills, cramped breakfast area with limited options (waffles, toast and cereals only) in poor quality disposable cutlery. Hotel was well located, had basic amenities like fridge and microwave.
Stayed 4 nights in Jul 2024

2/10 Terrible

Jordan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was gross. It smelled, there was a cockroach crawling around, a dead fly under my pillow, a bedbug on my son's pillow, the armchair was stained on the arms and seat (I wasn't willing to sit in it)... it was just bad. If I wasn't in a hurry, leaving early in the morning after getting in late at night, I would have left.
Stayed 1 night in Aug 2024

10/10 Excellent

Sly

Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Travelled with family
Stayed 1 night in Jul 2024

4/10 Poor

Terrie

Travelled with family and small children
Dirty
Stayed 1 night in Jul 2024

4/10 Poor

Sara

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs to be cleaned
My was clean but unfortunately a couple of roaches decided to come out and join our stay.. after killing them, definitely didn’t sleep well at all with the feeling of maybe something was crawling on me.
Stayed 1 night in Jul 2024

8/10 Good

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Olga

Travelled with family
Liked: Staff & service
Decent for the month- could be a lot better.
Becasue I made a second reservation, I'm responding twice...so please find my first review that mentioned the sanding room floors, bathrooms with dirty corners, tub-shower needing new caulking and the pool area. After the 2nd day my wifes back hurt and so did mine. With that said, if your stay is short it was worth what you're spending.The front counter staff spoke English, the cleaning crew did not, pool maintenance did. There was never a day that the pool opened at the same time-If check9 out is at 11, some days the pool opened at 11, another day at 9, the next day at 10 and on one day they started clean1ing it at 10:30 and said it would open at 11:30. Folks-it should be open at 9:00 a.m -9:00 p.m. You had to ask the front desk for towels every time you went into the pool. THERE SHOULD BE A TOWEL RACK AT THE POOL.Breakfast was okay, Belgian waffles that you made-with premix were great, along with cereal, bread for toast and yogurt were your choices. Coffee was very weak-- If they take my first suggestions, along with this write up --they will immediately start to get better reviews.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shakur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Wonderful experience, so peaceful.
Stayed 2 nights in Jul 2024

6/10 Okay

Olga

Travelled with family
Liked: Staff & service, amenities
For the money, with a pool, it was not a bad. I would stay there again in a pinch. I did book a room at a nearby hotel- w/higher rating, after my 4 day stay. However, this is what I think it would take to get a 4 or better rating. Rooms--attention to detail in cleaning--Room floors are vinyl plank-- they are currently broom swepting and/or they use a swifer mop--booth done poorly--floors always feel like sand and dirt- they need to be vaccumed-bare minimum, then swifered. In the bathrooms, the corners have a build up of heavy dirt & appeared almost black or dark brown: Bathtub shower area--caulking or grout needed to be redone--it had sections with a dark blackish stain. The pool-- Hrs of opperation, was never the same- should be 9 am-9 pm. : Sand at the bottom in corners, one pool ladder step was falling off because a screw and bolt fell out. There were only three tables w/ umbrellas-all umbrellas were either broken, damaged or worn out with tears.SO, although the hotel needs some aging repairs-this would get them better reviews-- more attention to "cleanliness"and a little money and effort spent on pool area--Nice Umbrellas, a few more chairs and tables, ladder repair--new or undamaged pool equip.-- skimmer was torn with holes, this would be a pretty nice place. Dirty rooms coupled with outside appearance (damaged items around the pool and equipment) gave the feeling of a money shortaged at the hotel. THE POOL IS YOUR ATTRACTION--.Appearance is EVERYTHING!
Stayed 3 nights in Jul 2024

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel as a last minute stay. I understand that it was only $80 a night but that should still include a clean place to stay. The room smelled like musty old cigarettes, the floors were filthy, there were stains on the blankets and towels, pubic hair was found on the sheets, and a used wash cloth draped over the shower curtain. I have family in the area and I’ll never stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Danny

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was OK but kind of beat up. Needs painting especially the bathroom.
Stayed 2 nights in Jul 2024

8/10 Good

Kandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The hotel stay was good for the most part. The pool wasn't cold at all, breakfast was soso and services was limited.
Stayed 4 nights in Jul 2024

6/10 Okay

William

Travelled with family
Disliked: Cleanliness, staff & service
We reported the poor cleanliness of the room to the front desk. Grounds seemed fine and the pool looked fine but did not have time to use.
Stayed 1 night in Jun 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
I have no complaints. The room was just as it was pictured and described. The customer service was awesome and I will be back!
Stayed 1 night in Jul 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Amenities
It was a nice motel but in need of several upgrades. The pool was not usable due to the fact that an inspection had not been done.
Stayed 2 nights in Jul 2024