8/10 Good
Kimberlie
Travelled with family
4 Nov 2024
Liked: Cleanliness
there were a couple of people who worked the desk that were nice. The young lady who just started working there and was at the front desk at check in was very professional very nice The next day I noticed the ice machines were not working, so the woman who is working that day and was in the office Was obviously annoyed that I was bothering her said to me to go to the second floor for ice. So I went upstairs to the second floor that had an ice machine with a sign that said out of order sorry for the inconvenience in order to get ice for my stay. I was required to walk across the parking lot to another building in the rain that was frustrating.. This hotel offers a breakfast and it’s a decent one. The last day I went For breakfast, I was the only one there and as I’m trying to get food this man comes up and starts pulling stuff down. He couldn’t wait for me to finish for example I’m heating up a biscuit and he pulled the scoop for the gravy. It was very rude very unprofessional, very uncomfortable.. The rooms were OK the beds were too soft and broke down mattresses. Twice I had to have my card keys redone because they stopped working and once was in The late evening and no one was at the desk. I push the button for service got none. Fortunately, my daughter came back with a key that worked. Also, No room service no offer for clean towels .. but the inconsiderate unprofessional staff will have me thinking twice about choosing this hotel again.
Kimberlie
Stayed 4 nights in Oct 2024