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Candlewood Suites West Springfield, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites West Springfield, an IHG Hotel

Exterior
Exterior
Gazebo
Studio Suite, 2 Double Beds | Desk, blackout curtains, soundproofing, iron/ironing board
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included
  • Gym
    Gym
  • Laundry
    Laundry

Explore the area

Map
572 Riverdale St, West Springfield, MA, 01089
  • Big E
    13 min walk
  • Majestic Theatre
    2 min drive
  • Olympia Ice Center
    4 min drive
  • Hartford, CT (BDL-Bradley Intl.)
    26 min drive

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Springfield MA

Pool
Breakfast included
Pet-friendly
Parking included
4.1 out of 5, Very good, (1286)
The price is CHF 117
for 1 night
includes taxes & fees
9 Dec - 10 Dec
La Quinta Inn & Suites by Wyndham Springfield MA

About this property

Candlewood Suites West Springfield, an IHG Hotel

Hotel in West Springfield with 24-hour fitness centre and 24-hour business centre
An indoor pool, a 24-hour fitness centre and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business centre, a coffee shop/cafe and Access to hot tub are on-site. Weekly housekeeping is available.
Candlewood Suites West Springfield, an IHG Hotel offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay-per-view films. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a weekly basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites West Springfield, an IHG Hotel. During your stay, you're just a quick walk from Q Pin 2's. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute drive from MGM Springfield and 11 minutes from Six Flags New England
  • Dogs welcome for a fee (restrictions apply)
Candlewood Suites West Springfield, an IHG Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a coffee shop/cafe, there's a snack bar/deli on site. There's an onsite 24-hour business centre.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Pitbull dog breeds are not permitted.

Renovations and closures

The following facilities or services will be unavailable from October 16 2024 to December 31 2024 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield
Candlewood Suites West Springfield

Candlewood Suites West Springfield, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 299 out of 626 reviews" "
Rating 8 - Good. 197 out of 626 reviews" "
Rating 6 - Okay. 76 out of 626 reviews" "
Rating 4 - Poor. 36 out of 626 reviews" "
Rating 2 - Terrible. 18 out of 626 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, staff & service
One night stay, the room felt clean but old. Outside cigarettes were on the ground and not picked up. Staff was friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual Stay
Once a year I stay at this location for 2 weeks, the staff are friendly and helpful...front counter service personell same as last year and Susan was helpful in extending my stay without me having to change rooms
Stayed 13 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and big room
Stayed 1 night in Aug 2024

10/10 Excellent

MERITA

Stayed 14 nights in Aug 2024

8/10 Good

Seana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Pet friendly.
Stayed 1 night in Aug 2024

8/10 Good

William, Bennington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room setup was awesome. One of the best studio setups I have seen. Only drawback was one side of the bed was extremely close to the outside wall.
Stayed 1 night in Aug 2024

6/10 Okay

Sally

Travelled with family, Travelled with partner
Disliked: Amenities
It’s ok. Good for one night
Stayed 1 night in May 2024

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Stayed 1 night in Aug 2024

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
A well-run motel designed for long stays. No maid service is offered for stays less than a week, although the front desk will provide clean towels. The rooms showed some wear, but overall were clean and comfortable. The bed was excellent, the air conditioning very noisy. The only ice other than that made by the room refrigerator's ice maker (mine didn't work) are some cubes in a downstairs cooler. The desk people were extremely pleasant and helpful.
Stayed 2 nights in Aug 2024

8/10 Good

Kimberlee

Liked: Cleanliness, staff & service, room comfort
Serves its purpose
The hotel is older and shows age, but is comfortable, clean and convenient. Doesn’t include breakfast, but has free coffee, etc and is close to great food options. Will definitely stay again.
Stayed 1 night in Jul 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Value was worth it as well.
Stayed 1 night in Aug 2024

8/10 Good

Alyson

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Kelly, South Dennis

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Kelly, South Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Aug 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short, but great stay.
Very pleased with this stay. Staff was great, some minor repairs are needed but overall everything looks to be well maintained, and it is by far one of the cleanest rooms I've ever stayed in, and I travel a lot for both work and leisure. Whoever is in charge of housekeeping deserves a raise. Did not check out the pool, so no comment there, but based on everything else, I'd be surprised if it wasn't great.
Stayed 1 night in Aug 2024

10/10 Excellent

Martin.

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 7 nights in Jul 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff at this property they are so friendly and professional. The rooms are very nice and have a fridge, microwave, stovetop and dishwasher if you wanted to cook. Rooms are clean and quiet. Will definitely be back.
Stayed 1 night in Jul 2024

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, fully stocked kitchen.
Stayed 1 night in Jul 2024

6/10 Okay

Cecilia

Stayed 1 night in Jul 2024

6/10 Okay

Hilary F.

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2024

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Family Accommodations
Excellent staff - very friendly. The hallways looked to be in the process of renovation. The room was nice, with fantastic amenities - full size fridge/freezer, cooktop, microwave and dishwasher. The beds are small - full size rather than queen, and the tv was small. The pool and gym hours didn’t allow us time to use the facilities, as we were busy during the day. It was fine for an overnight stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Eleanor

Stayed 1 night in Jun 2024