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Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel

Exterior
Indoor pool
Premium bedding, desk, blackout curtains, iron/ironing board
Room amenity
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Free WiFi
    Free WiFi

Explore the area

Map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Jacksonville Community Park
    4 min drive
  • Jacksonville PetSafe Bark Park
    5 min drive
  • Lake Jacksonville
    5 min drive
  • Jacksonville, IL (IJX-Jacksonville Municipal)
    13 min drive

Room options

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Room amenity

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Sleep Inn & Suites

Pool
Breakfast included
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (448)
The price is CHF 90
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Sleep Inn & Suites

About this property

Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel

Hotel with free breakfast, in the vicinity of Jacksonville Community Park
An indoor pool, a 24-hour fitness centre and a business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel offers 69 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
During your stay at Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel, you'll be close to Jacksonville Community Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Jacksonville Community Park and 7 minutes from Illinois College
  • Pets welcome for a fee
Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel also features multilingual staff, laundry facilities, and express check-in. Free self parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (74 centimetre high)
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville an IHG Hotel
"Holiday Inn Express Hotel Suites Jacksonville an IHG Hotel"

Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 142 out of 369 reviews" "
Rating 8 - Good. 112 out of 369 reviews" "
Rating 6 - Okay. 58 out of 369 reviews" "
Rating 4 - Poor. 31 out of 369 reviews" "
Rating 2 - Terrible. 26 out of 369 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Older hotel that needs some attention and investme
Dated furnishings. Mattress not great. Upkeep not very professional.
Stayed 1 night in Aug 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Denny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is seriously out dated for a Holiday Inn Express.
Stayed 1 night in Aug 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Dennis

Stayed 3 nights in Aug 2024

6/10 Okay

Courtney

Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Kari

Travelled with family
Disliked: Property conditions & facilities
Room was very outdated with cracked and filthy tile, dirty looking shower head, and tv didn’t work. Staff was wonderful!
Stayed 1 night in Jul 2024

8/10 Good

Jean Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact it was in a safe and quiet area. The facility was clean and the staff was friendly, as well as courteous. I was pleasantly surprised it offered a hot breakfast. Also, the price of the stay was quite reasonable. The only suggestion I have is to provide a directory in the room.
Stayed 1 night in Jul 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super clean, but I was sad the pancake maker wasnt working.
Stayed 1 night in Jul 2024

6/10 Okay

Carrie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

Steve

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Alanna, White Hall

Stayed 3 nights in Jun 2024

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Marcia

Stayed 1 night in Jun 2024

8/10 Good

Donna

Stayed 1 night in Jun 2024

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible overall experience
Stayed 6 nights in Jun 2024

6/10 Okay

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review.
Stayed 1 night in Jun 2024

6/10 Okay

Kim

Liked: Room comfort
Disliked: Cleanliness, staff & service
Poor stay
Check in wasn't all it could be. It started at 3:00, we arrived after a 10 1/2 hour drive at 2:15. Asked if our room might possibly be ready, and were told "check in isn't until 3". After again asking, we were told our room was ready. We were not told any more about the hotel. We were put on the 3rd floor (top floor), there was NO elevator in working condition. After hauling our weeks luggage upstairs, we got in our room. The toilet was FILTHY and the room smelled musty. It obviously hadn't been cleaned in awhile. We had to ask for housekeeping while we were there, they only came in on stays that were longer than 5 days. I wouldn't recommend this hotel at all
Condition of toilet upon arrival
Stayed 5 nights in May 2024

6/10 Okay

Kim

Liked: Room comfort
Disliked: Cleanliness, staff & service
Poor stay
Check in wasn't all it could be. It started at 3:00, we arrived after a 10 1/2 hour drive at 2:15. Asked if our room might possibly be ready, and were told "check in isn't until 3". After again asking, we were told our room was ready. We were not told any more about the hotel. We were put on the 3rd floor (top floor), there was NO elevator in working condition. After hauling our weeks luggage upstairs, we got in our room. The toilet was FILTHY and the room smelled musty. It obviously hadn't been cleaned in awhile. We had to ask for housekeeping while we were there, they only came in on stays that were longer than 5 days. I wouldn't recommend this hotel at all.
Condition of toilet upon our arrival, and unfortunately after we asked to have it cleaned
Stayed 5 nights in May 2024

6/10 Okay

Elizabeth

Stayed 1 night in May 2024

10/10 Excellent

Leah

Stayed 1 night in May 2024

6/10 Okay

Richard

Business traveller
Liked: Amenities
Somewhat to be expected. Elevator broken. Toilet would not flush. Carpet was dirty.
Stayed 1 night in May 2024

4/10 Poor

Amber

Travelled with family
Disliked: Staff & service, property conditions & facilities
Broken services and toilet
We had no working elevator in the hotel. Also our toilet in the room did not flush. They knew about it and still had us stay in the room. We could not change rooms because they said they were full, yet half of the parking lot was empty. Their solution was to have us go down to the main floor and use the lobby restroom. Again, with no elevator.
Stayed 2 nights in May 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024