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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board
Lobby
Seasonal outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Laundry
  • Parking included

Explore the area

Map
1150 Riverdale St, West Springfield, MA, 01089
  • Olympia Ice Center
    ‪8 min walk‬
  • Big E
    ‪3 min drive‬
  • Holyoke Mall
    ‪4 min drive‬
  • Springfield, MA (CEF-Westover Metropolitan)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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Room

Red Roof Inn PLUS+ West Springfield

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (1004)
The price is CHF 87
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Red Roof Inn PLUS+ West Springfield

About this property

Quality Inn West Springfield

Hotel with free breakfast, a quick walk to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Quality Inn West Springfield gets good marks from our customers. During your stay, you're just a quick walk from Riverdale Center. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Asian cuisine while dining at Tokyo Asian Cuisine Resta
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and zip-lining
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by foot from Olympia Ice Center and a 3-minute drive from Big E
Quality Inn West Springfield offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 600 square feet (56 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Tokyo Asian Cuisine Resta – This restaurant specialises in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • Shopping centre
  • TV in common areas
  • Vineyard
  • Ziplining

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 303 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 195 out of 1002 reviews
Rating 4 - Poor. 130 out of 1002 reviews
Rating 2 - Terrible. 122 out of 1002 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Santo

Stayed 1 night in Oct 2024

8/10 Good

Sam

Stayed 1 night in Oct 2024

10/10 Excellent

Josselyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

sabine

Travelled with family
Liked: Staff & service, amenities
The staff at this hotel was great the hotel was dirty around the edges, in the stairwell, and the bathroom still had someone else's dirt
Stayed 1 night in Nov 2024

2/10 Terrible

francisyosuan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Mark, Boscawen

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast was good, a little over cooked. Wish the lights outside the windows could have been turned off or just lighter, and even with the curtains closed it was still light in the room.
Stayed 2 nights in Nov 2024

2/10 Terrible

Krysti

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start my stay the woman at the front desk was extremely rude. When we got to the room the towels were dirty, the base of the bed was dirty and had white stains, the door didn’t shut, the sliding door was paper thin, there was no vent in the bathroom. Then there was an indoor pool that I got for the kids that was “closed for the season” which made no sense. None the less I will never stay here again!
Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Stayed 1 night in Nov 2024

2/10 Terrible

Ruan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
reused bed and pillows, you could tell they were so crumpled! stain on the sheets! hair on the bathroom floor, dirty shower glass, not cleaned and full of stains! greasy microwave, balcony door very difficult to move! I stayed because I could only book a reservation at another hotel…
Stayed 1 night in Nov 2024

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was lacking but in all other areas we had a pleasant stay.
Stayed 2 nights in Nov 2024

6/10 Okay

Rich

Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
Check in was fine, got the basic information we needed. When I walked into our guest room it sounded like a window was open. Later found out that the sliding door to the balcony was off its track or the building had settled and the door did not close all the way at the top and was very drafty, it was very noisy b/c it faced the main road. The lighting wasn't great and one of the desk lamps didn't work or possibly didn't have a bulb. It was otherwise clean enough and a place to stay, but better, more modern locations might be available elsewhere closer to where we needed to be. When I was in/out in the morning the desk clerk was on her cell phone on a personal call and didn't acknowledge me when I passed the desk twice while nobody else was in the lobby. All and all it was affordable but I know they could do better with the facility and was a bit outdated.
Stayed 1 night in Nov 2024

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Staff was friendly and breakfast was good. Room looked a bit worn but was clean. Price was much lower than other area hotels and it met our needs and was a good value for the cost.
Stayed 1 night in Nov 2024

2/10 Terrible

Myeong Hyun

Stayed 2 nights in Oct 2024

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property really needs some remodeling as soon as u go towards your room area it begins to feel like your in a very sleazy motel
Stayed 1 night in Nov 2024

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, amenities
The hotel room was clean and the bed was comfortable. The front desk was very friendly. The area around the hotel is a bit shady and did not feel very safe. The outside of the hotel was not very nice. You could see some of the first floor curtains were ripped and in subpar condition.
Stayed 1 night in Nov 2024

2/10 Terrible

Kathleen

Stayed 1 night in Oct 2024

10/10 Excellent

Geisilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the Interstate. Although we booked well in advance we were allocated a room on the side closest to the road. Noise and light from the side of the building did disrupt sleep. The rest of the experience was good
Stayed 1 night in Oct 2024

8/10 Good

Virginia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had room on upper floor, w/ a small balcony. Coffee/ pot in room w/ all necessities, good basic breakfast (no fruit though). Plenty of parking. Not fancy, but pleasant enough, & friendly staff.
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Tracey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All in all it was ok but definitely needs some TLC in rooms snd surrounding areas
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Dana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk woman, Maria, was so sweet. Property itself was dirty and noisy.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Oct 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful. Bed sheet had blood stains. Told front desk and they didn’t do anything about it.
Stayed 2 nights in Oct 2024