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Quality Inn West Springfield

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Quality Inn West Springfield

Lobby
Exterior
Seasonal outdoor pool
Lobby
Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
1150 Riverdale St, West Springfield, MA, 01089
  • Olympia Ice Center
    ‪8 min walk‬
  • Big E
    ‪3 min drive‬
  • Holyoke Mall
    ‪4 min drive‬
  • Westfield, MA (BAF-Barnes Municipal)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Red Roof Inn PLUS+ West Springfield

Pet-friendly
Parking included
Free WiFi
Air conditioning
3.5 out of 5, Good, (1002)
The price is CHF 95
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Red Roof Inn PLUS+ West Springfield

About this property

Quality Inn West Springfield

Hotel with free breakfast, a quick walk to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Quality Inn West Springfield gets good marks from our customers. During your stay, you're just a quick walk from Olympia Ice Center. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Asian cuisine while dining at Tokyo Asian Cuisine Resta
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and zip-lining
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by foot from Olympia Ice Center and a 3-minute drive from Big E
Quality Inn West Springfield offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 600 square feet (56 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Tokyo Asian Cuisine Resta – This restaurant specialises in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • Shopping centre
  • TV in common areas
  • Vineyard
  • Ziplining

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 300 out of 1002 reviews" "
Rating 8 - Good. 255 out of 1002 reviews" "
Rating 6 - Okay. 195 out of 1002 reviews" "
Rating 4 - Poor. 129 out of 1002 reviews" "
Rating 2 - Terrible. 123 out of 1002 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and Run Down
From the moment of checking in, when I was barely acknowledged or welcomed, to when I checked out, one of the worst hotel experiences. I should have known from spotting two monitors with a multitude of security cameras at the front desk that something was amiss with this Quality Inn. The hallways and room were filthy and the room had an unusual amount of damage and conditions issues. We decided not to do the free breakfast due to the condition of the room. Towels and bedding appeared to be clean. Bathroom was not.
Stayed 2 nights in Oct 2024

6/10 Okay

Shelley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away
Stayed 2 nights in Oct 2024

6/10 Okay

Judith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom toilet was stopped up and when we went to the desk to notify them, they asked if we wanted a plunger for it! No I will not do maintenance on your property!
Stayed 1 night in Oct 2024

8/10 Good

Akradej

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hi
Stayed 1 night in Oct 2024

8/10 Good

Donald

Stayed 2 nights in Sep 2024

10/10 Excellent

Lyudmila

Stayed 3 nights in Sep 2024

8/10 Good

Changhong

Travelled with family
Liked: Cleanliness, staff & service
It’s a nice place to stay. Friendly staff, very convenient location with restaurant and gas station nearby.
Stayed 1 night in Oct 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great two night stay at Quality Inn!
Recently stayed two nights while in the area for Six Flags. My visit went well, there were no issues, the room was clean, and I had requested a specific room, as I also stayed in August, and got it, even with it being a fully booked Saturday! They also let me check out an hour late at 12pm on Monday! Staff I engaged with were friendly at the desk, not so much at breakfast. Sunday morning breakfast lady locked the door to enter at 9:53 and my friend was in the bathroom and I had to let him in. Monday, the man was sitting around waiting for breakfast time to end, some people came in just before 9am, and at 9am sharp, he began clearing everything, was slamming things around, and seemed angry/annoyed. Breakfast itself was fine, lots of options, eggs and sausage were tasty, as were the waffles. Juices first day were watered down/running low but better Monday morning. My room was great, comfortable beds, 4 pillows each (queen) bed, room was clean, but the same small problems from my last stay continued. The tall lamp has to be plugged into wall to turn on/off, bathroom seems dark in shower, and there is no luggage rack, room 521. For dining, we went to the Tokyo restaurant next door that was great, and the Wood N Tap for dinner the other night, just down the street, that was wonderful! I'll stay again when back in area for Six Flags, always stay here, it is a good value and comfortable/spacious rooms! Nice to see it Sold out on Saturday yet still quiet.
Stayed 2 nights in Oct 2024

6/10 Okay

Sarah

Stayed 1 night in Sep 2024

4/10 Poor

James

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like anything, is called Quality Inn and there is no quality what so ever,everything needs an upgrade including the staff behind counter. Only one person that does house service(Amber) was the only one that really help out. Dirty inside elevators, dirty main walk carpet. Room bathroom stains and paint peeling off. Breakfast was 50 percent good. Really needs management to step up and do something. We will not return.
Stayed 3 nights in Oct 2024

6/10 Okay

George

Travelled with family
Less than expected.
Stayed 1 night in Oct 2024

10/10 Excellent

Melekiseteki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel.. and good breakfast
Stayed 2 nights in Oct 2024

6/10 Okay

Glen

Travelled with partner
Liked: Staff & service
This did the trick. Was a low cost place to stay. Very friendly and helpful staff. Older building but one shouldnt expect to have a 5 star luxurious stay. Rooms were good sized and clean, though the bathroom was a bit dirty and/or needed some updates (such as grout in the shower was either dirty or old/needing replacement). Overall, if you are looking for value this is a good spot, plus there are many restaurants literally next door.
Stayed 1 night in Oct 2024

6/10 Okay

Andrew

Disliked: Cleanliness
Close to fast food restaurants and gas station.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!!!!!
When I checked in, I was given a key to a room that was already occupied. The front desk lied and said they contacted my wife but she did go on this trip and was not listed on the reservation. The room that I was given had roaches. I went to CVS to buy cleaning products and cleaned the bathroom and desk area. It was very loud, I could hear people in the room next to me and I kept waking up because it sounded like someone was trying to open my door. I was in town because I was officiating a college football game. I did not sleep well and left at the crack of dawn. I would never recommend this hotel. And I will never stay at this “Quality Inn” or any other “Quality Inn” Horrible!!
Stayed 1 night in Oct 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Dirty room and bugs crawing on desk and floor. We checked in and immediatly went to the front desk and checked out. We went to a different hotel. Trying to get a refund from expedia.
Stayed 2 nights in Oct 2024

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Did not like this hotel it was cheap but would not stay again
Stayed 1 night in Oct 2024

4/10 Poor

Jo

Stayed 1 night in Sep 2024

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not as advertised.
I like to swim when I stay and this hotel said it had an indoor pool, but it didn't say it doesn't heat it. The water was 60 degrees and though it was open till 10 pm the lights were never turned on.
Stayed 3 nights in Sep 2024

8/10 Good

Brian

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
We
We enjoyed our stay. Staff was friendly and outgoing
Stayed 1 night in Sep 2024

6/10 Okay

Chad

Disliked: Cleanliness, amenities, property conditions & facilities
Worked out for our stay, not the greatest but not the worst
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a little nervous with the mixed reviews. But I would say that it was not a bad place to stay. We only stayed one night to go to the Big E. The front desk was very nice and gave us good directions to avoid the traffic. The beds were not very comfortable but its not a 5 star hotel and fancy. I would probably only stay here a weekend. The breakfast was really good.
Stayed 1 night in Sep 2024