Castillo Real Resort Hotel

3.0 star property

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Photo gallery for Castillo Real Resort Hotel

Lobby lounge
Lobby lounge
Outdoor pool
Cleanliness standards
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • 24/7 front desk
  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

Map
530 A1a Beach Blvd, St. Augustine, FL, 32080
  • St. Augustine Beach
    ‪2 min walk‬
  • St. Johns County Ocean Pier
    ‪9 min walk‬
  • Butler Beach
    ‪5 min drive‬
  • St. Augustine, FL (UST-Northeast Florida Regional)
    ‪24 min drive‬

Room options

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds, Patio, Pool View

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About this property

Castillo Real Resort Hotel

Art Deco hotel with 24-hour front desk and outdoor pool
Along with an outdoor pool, this smoke-free hotel has Access to hot tub and self parking. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out and tour/ticket assistance. Housekeeping is available on request.
Castillo Real Resort Hotel offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Castillo Real Resort Hotel's great beach location gets high marks from our customers. During your stay, you're just a quick walk from St. Augustine Beach. Features include free WiFi in public areas, plus an outdoor pool and 1 hot tub.
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests really like the accommodation for the spaciousness, comfy beds and cleanliness
  • Steps from St. Augustine Beach and a 5-minute drive from Anastasia State Park
Castillo Real Resort Hotel offers its guests an outdoor pool and Access to hot tub. WiFi and wired Internet are free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Castillo Real Resort Hotel. Parking is available for a fee.

This 3-star St. Augustine hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (USD 10.65 per day)
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 22 July 2024 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10.65 per day
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member

Castillo Real Resort Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 530 out of 1083 reviews
Rating 8 - Good. 244 out of 1083 reviews
Rating 6 - Okay. 153 out of 1083 reviews
Rating 4 - Poor. 82 out of 1083 reviews
Rating 2 - Terrible. 74 out of 1083 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Denise

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1.) The wood vinyl flooring was new, looked okay, but was extremely dirty, my white socks were black, had to throw them away. There was about a 1/2" drop between two sections of thar flooring (from door to bed area) that we kept tripping over, very dangerous.2.) White bedspread had a 5"x6" round greyish colored stain smack dab in the middle of it. Housekeeping could not have missed it, but dressed the bed with it anyway. 3.) Nightstand had a large sticky spot about 2"x2". 4.) Shower did not have any shelves to put soap, shampoo, etc. So we improvised by putting a trash can upside down to use as a make shift shelf. Shower water pressure was bad. 5.) The security lock on door was missing one piece to it, so had to put the desk chair under the door handle for extra security. 6.) There was no light above vanity/sink, so we used a floor stand light, but then couldn't plug in the hair dryer at the same time. 7.) Kleenex box was empty. 8.) Tried to access back door from rear parking lot, keycard would not work and outside lighting was not working. Geez, $177 a night was highway robbery! Motel 6 would have been nicer. We will not stay there ever again. Management: Exterior was nice but housekeeping needs to be replaced.

8/10 Good

Ana, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just 1 minute walk to the beach and staffing was very friendly.
Stayed 2 nights in Nov 2024

8/10 Good

Heydy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it, quiet place, friendly people, clean 100%. I recommend the beach behind the building .😄
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesse

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay even during a renovation. Ms. Rhonda made my stay. Cant wait to be back once the renovations are done.
Stayed 4 nights in Nov 2024

2/10 Terrible

Beth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was in the middle of an extensive remodel. No exercise room, no sauna, no restaurant. Nice pool area but hot tub was cold, showers also limited temperature. Room was spacious, bed comfy, but not the great relaxing vacation spot i hoped for.
Stayed 2 nights in Nov 2024

2/10 Terrible

Faith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So I walked into this knowing it was under construction and I read the horrible reviews left on here. I’m understanding of the construction… HOWEVER the fact that I was put in a room that didn’t lock from the outside, had no towels, had no working tv or a shower that got more than barely warm to the sharp stone in the shower that was “just renovated” and almost cut my foot, to not having light near the bathroom sink or any light other than the night stand and bathroom was unacceptable. Not to mention the fact that I was charged for parking in a lot that did not provide me a spot because of all the wasted space from construction and was told to just park over on the side of the building is mind boggling. I tried to speak to the manager and was blown off every time. Extremely unprofessional. I would never recommend this hotel to anyone. Save yourself the headache and stay elsewhere.
Stayed 1 night in Nov 2024

6/10 Okay

Lilliam

The property was under renovation, and I was not told it was noisy and dusty
Stayed 2 nights in Nov 2024

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came this time to St Augustine with my daughter to celebrate her birthday . The hotel is under construction and I was not informed about it when I did my reservation online. Noisy drunk people the next door room and hotel did not do anything . The 2 nights we stayed there we couldn't sleep because of the drunk guests. The police was called on those guests. Bathroom does not have holder for shampoos , not friendly people from housekeeping, toilet paper holder was broken, no light in the bathroom under the sync. Unleveled floors in the room. Absolutely horrible experience. We stayed before 2 times and the service was great. Not staying in this hotel again.
Stayed 2 nights in Nov 2024

2/10 Terrible

Charles

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was under complete renovation. Restaurant on property was closed. The lighting on the property at night was sparse. Booked into an occupied room upon arrival. Huge open hole in the bathroom wall where an access panel should’ve been. We waited 15 minutes when checking out and no one ever showed up so we left the room key on the counter at customer service. We Booked a $30 shuttle to down town Saint Augustine that never showed up and after waiting 45 minutes we just left. Beware booking this hotel. Don’t be fooled by the positive reviews. This is the worst hotel experience I’ve had in years. If Orbitz would’ve had a disclaimer stating the condition of this hotel I would’ve not booked it especially for $117.
Stayed 1 night in Nov 2024

8/10 Good

Raymond, Palmdale

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was under renovations. There was a mess in hall, elevator and room.
Stayed 2 nights in Nov 2024

4/10 Poor

Jason

Travelled with family
Disliked: Amenities, property conditions & facilities
This is going to be a lovely hotel... in a few months. For now, it's been bought and is under construction. I booked an overnight stay for four; hoping to enjoy some of the amenities. The restaurant is closed; luckily there are plenty of local options. I thought one friend would enjoy the fitness room. Closed. We can hit the sauna after a long drive. Closed. Let me check the pool... outside. Too cold (yes, it was November). How about the hot tub? Scalding hot... dangerous actually. The front desk clerk said to see the manager in the morning. Of course, he "wasn't in yet" by the time we had to leave. I booked this place specifically based on the website and ability to simply park and relax after a long day. Oh yeah... they also charged me for parking. Had I not anywhere to go, I would have waited for to discuss things with the manager. Do yourself a favor and call them to see what's actually "open" before you book here.
Stayed 1 night in Nov 2024

6/10 Okay

Jose luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Under construction and they don’t show that
Stayed 3 nights in Aug 2024

10/10 Excellent

Brook

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quiet Hotel with Beach Access
Beautiful hotel. The restaurant, sauna, and fitness room were under construction when we were there. But the rooms were quiet. The outdoor pool and hot tub looked great and the beach is just down the street. The hotel was quiet. The staff was nice too. The only odd thing was that our room’s lamps were bright white harsh bulbs instead of the soft warm yellow bulbs you usually get. That was a surprise, but overall the start was very pleasant and it’s perfectly situated on St. Augustine beach and just 15 minutes from the historic district.
Stayed 1 night in Nov 2024

6/10 Okay

Donna

Liked: Cleanliness, staff & service, room comfort
Under construction still
Was told that only the restaurant was No lighting in the sink area of the bathroom, had to leave the bathroom door open so the light from the bathroom would somewhat spill out to the sink area. Very poor planning on the rennovation.
Stayed 1 night in Nov 2024

6/10 Okay

Glenda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is beautiful has a lot of potential, is under renovation and that could be inconvenient, the real issue was that the key machine was broken so we didn’t have a room key so an employee from front desk had to open our door every time we came back to our room
Stayed 3 nights in Nov 2024

10/10 Excellent

mariela

Liked: Cleanliness, amenities
It was very clean and nice people.
Stayed 1 night in Nov 2024

4/10 Poor

Nancy F

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Be aware that the property is undergoing extensive renovations to become a Hilton Tapestry. Our first room, the door would not lock and there is a drop off from the entrance area and the room that is a trip hazard. The desk clerk was very nice & accommodating; however, there is a skeleton crew operating the hotel and a lot of unfinished areas in the rooms.
Stayed 1 night in Nov 2024

6/10 Okay

Adam

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Ariel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
“Under construction” but a lot of stuff needs work and attention, according to front desk. Hidden fee for daily parking upon check-in, $10. Asked night staff for some towels (he understood) and got stack of floor mats. Water wasn’t that hot at all, but they said the showers were brand new.
Stayed 1 night in Nov 2024

6/10 Okay

terence

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lady at the front desk I don’t remember her name but a very sweet (African American woman) is the absolute best. Please keep her and I will always book here. The hotel is wonderful, I will definitely return.
Stayed 1 night in Nov 2024

2/10 Terrible

Nataliya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, would not recommend! We arrived with friends, and it was an absolute disaster from the start. It quickly became clear that this hotel is not worth the money. 1. Cleanliness is a total disappointment. As soon as we entered the room, we could immediately smell stale air. The bed linen was covered in dust, and there were visible stains on the mattress. It was obvious that someone had stayed there before us and not much had been cleaned. The blankets and pillows smelled musty, and even after we requested a change of sheets, it didn’t improve the situation. 2. The bathroom is a nightmare. The bathroom was full of hair — on the floor, in the sink, and in the shower. It looked like no cleaning had been done. The plumbing was old and filthy, the faucet barely worked, and the shower had only lukewarm water. It felt like we were in a rundown hostel, not a hotel. 3. No light in part of the room. There was no light in part of the room. We tried asking the front desk about it, but that only made things worse. The dark corner of the room was completely unusable because it was pitch black. 4. Front desk — rude and unhelpful. When we complained about the lack of cleaning and the issues with the room, the front desk staff responded in an incredibly rude and dismissive manner. They told us that it was “normal” for their hotel and that nothing would be done about it. This is how they treat paying guests. Overall, it was a complete failure
Stayed 2 nights in Nov 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is currently under renovation and will become part of Hilton operations. I am guessing it’s probably going to be one of the best properties to stay in at Saint Augustine beach
Stayed 1 night in Nov 2024