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Best Western Troy Hotel

2.5 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Troy Hotel

Indoor pool
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
2020 Formosa Drive, Troy, IL, 62294
  • World's Largest Catsup Bottle
    ‪10 min drive‬
  • Gateway Conference Center
    ‪10 min drive‬
  • The Gardens at SIUE
    ‪14 min drive‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Troy, an IHG Hotel

Pool
Breakfast included
Parking included
Free WiFi
4.6 out of 5, Wonderful, (576)
The price is CHF 113
for 1 room
includes taxes & fees
2 Feb - 3 Feb
Holiday Inn Express Troy, an IHG Hotel

About this property

Best Western Troy Hotel

Hotel with free breakfast, in the vicinity of World's Largest Catsup Bottle
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and laundry facilities are on-site.
Best Western Troy Hotel offers 65 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. LED televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Troy Hotel. During your stay, you'll be close to Edwardsville Arts Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by car from World's Largest Catsup Bottle and 10 minutes from Gateway Conference Center
Best Western Troy Hotel offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. The business-friendly Best Western Troy Hotel also features a vending machine, a fireplace in the lobby, and laundry facilities. Self parking is free.

This Troy hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 1 January 2025 to 31 January 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Hotel Troy
Holiday Inn Express Troy
Best Western Troy
Best Western Troy Hotel Troy
Best Western Troy Hotel Hotel
Best Western Troy Hotel Hotel Troy

Best Western Troy Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 336 out of 784 reviews" "
Rating 8 - Good. 264 out of 784 reviews" "
Rating 6 - Okay. 102 out of 784 reviews" "
Rating 4 - Poor. 45 out of 784 reviews" "
Rating 2 - Terrible. 37 out of 784 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities
"Best" Western?
Peeling, fraying wall coverings. Elevator door sticks. Pool water had a yellowish tint; looked like it needs a cleaning. Worst of all was the shower head. Appeared to have hard water mineral and dirt build-up. I've stayed at Best Western in the past. This is far from "Best".
Shower head with gross build-up.
Stayed 1 night in Oct 2024

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Oct 2024

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the pool was open early!
Stayed 1 night in Sep 2024

6/10 Okay

PHILLIP, VANCLEAVE

Fair to average accommodations, not worth cost but, when in need, any port in a storm. Nonsmoking-room smelled just smoked in, though linens were clean as was bathroom. no coffee pot or fridge in room. got good night's sleep in spite of this.
Stayed 1 night in Sep 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Everything was fine . Clean, stocked and the biscuits and gravy were wonderful...
Stayed 1 night in Sep 2024

6/10 Okay

Randal, Elkhart

Liked: Property conditions & facilities
Average, did not service room although we stayed two nights
Stayed 2 nights in Sep 2024

10/10 Excellent

William

Comfortable bed
Stayed 1 night in Sep 2024

6/10 Okay

James

Travelled with partner
Disliked: Property conditions & facilities
Dingy dirty. Did not clean room daily
Stayed 3 nights in Sep 2024

4/10 Poor

Thomas

Travelled with family
Disliked: Staff & service
Front desk worker was rude and charged my card multiple times. Said it would be back on my card in a little while. Went back to desk hours later to inform her that isn’t how lodging works with that account and I wouldn’t have access to those funds for 30 days. When I reminded her she said it would be back on my card in a little while she said she never said that. Extremely rude!!
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

8/10 Good

Linda, Lake Havasu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check-in was very helpful and accommodating. Good room for what we needed.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the check in desk at like 10 at night was awesome! Really helped take the edge off of a long day of travel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Reserved a room for three nights. They did not once come in for cleaning service or bring new towels. I had to go to The front desk to get clean towels. The bathroom was filthy. After I told them the bathroom needed cleaned, they still did not do any cleaning service.
Stayed 3 nights in Aug 2024

10/10 Excellent

James, PARKVILLE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kreg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants just across the street.
Stayed 3 nights in Aug 2024

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Sheryl

Stayed 1 night in Aug 2024

2/10 Terrible

Wanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Other than being a little noisy since it was right off the highway, and the outside looking a bit shabby, this was good for the price. The room was big and clean. It even had a kitchenette that we were not expecting. The staff was friendly and helpful.
Stayed 1 night in Jul 2024

4/10 Poor

Oceanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed linens were dirty and used. There was peoples hair, fuzz from black clothes and food stains on pillows. Though we had the ac on, the room was incredibly warm and humid all night. There was no breakfast available at 6:30, the man who was late getting it ready was preparing food without gloves. And they had let fruit sit out overnight. We decided to leave without eating. We went to check out and no one was at the front desk, other guests must have been tired of waiting as their was other keys just thrown on the front desk! Right before we walked out someone ran out of a room to finally check us out.
Stayed 1 night in Jul 2024

2/10 Terrible

Joanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I'll politely say that you get what you paid for or shouldn't pay for random, questionable stains on the blankets, walls, and bathroom. The towels were old and frayed. There were bugs that looked like fleas crawled everywhere.
Stayed 3 nights in Jul 2024

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Disliked: Cleanliness
Room was filthy. Gnats coming out of the bathroom sink drain and hoovering around drain holes - shower, toilet sink. Super dusty and cob webs in lamps. Ice cream in freezer. Dried food on floor along bed frame. Headboard dusty. I liked the nice selection of tv channels.
Stayed 1 night in Jul 2024