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Candlewood Suites St Louis St Charles, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites St Louis St Charles, an IHG Hotel

Suite, 2 Bedrooms | Premium bedding, down duvets, pillow-top beds, in-room safe
Property amenity
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

7.4 out of 10

Good

Popular amenities

  • Pet-friendly
  • Gym
  • Kitchen
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
1800 Zumbehl Rd, St. Charles, MO, 63303
  • Lindenwood University
    3 min drive
  • St Charles Convention Center
    4 min drive
  • SSM Health St. Joseph Hospital
    6 min drive
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    14 min drive

Room options

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 Queen Bed, Accessible (Mobility)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Access Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible (Mobility, Access Tub)

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 Queen Bed

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Accessible (Mobility, Access Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 Queen Bed, Accessible (Communications)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

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About this property

Candlewood Suites St Louis St Charles, an IHG Hotel

Hotel in St. Charles with 24-hour fitness centre and 24-hour front desk
A 24-hour fitness centre, a snack bar/deli and coffee/tea in a common area are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Candlewood Suites St Louis St Charles, an IHG Hotel offers 94 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites St Louis St Charles, an IHG Hotel. During your stay, you'll be close to Ameristar Casino St. Charles. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a computer and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Lindenwood University and a few minutes from St Charles Convention Center
  • Pets welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Candlewood Suites St Louis St Charles, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this St. Charles hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per stay
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites Marriott Hotel St Charles
Towneplace Suites Marriott St Charles
Towneplace Suites Marriott St Charles Hotel
Towneplace Suites Marriott St Hotel
Towneplace Suites Marriott St
Towneplace Suites By Marriott St Charles
Candlewood Suites St Louis St Charles, an IHG Hotel Hotel
Candlewood Suites St Louis St Charles, an IHG Hotel St. Charles

Candlewood Suites St Louis St Charles, an IHG Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 229 out of 673 reviews" "
Rating 8 - Good. 211 out of 673 reviews" "
Rating 6 - Okay. 92 out of 673 reviews" "
Rating 4 - Poor. 76 out of 673 reviews" "
Rating 2 - Terrible. 65 out of 673 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Allie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean, looked nice, and kind staff, they even brought us a pack n play for our son
Stayed 1 night in Sep 2024

8/10 Good

Rita

Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good!!
Our stay was pretty good! The staff was friendly and helpful and the area was nice. The rooms were a little outdated and the front door to our building didn't have a handicap button. Other than that, we had a good stay.
Stayed 1 night in Aug 2024

8/10 Good

Jessica, Sacramento

Travelled with family
Liked: Cleanliness, amenities
We stayed for 5 nights. Not once in that entire time did house keeping come. Not to bring a towel, empty a trash can, nothing. Had to call down and request toilet paper and towels multiple times.
Stayed 5 nights in Jul 2024

10/10 Excellent

lisa

Stayed 1 night in Aug 2024

10/10 Excellent

Belafae

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great stay nice staff. Needed them to spray ants in kitchen and not use to the humidity but very comfortable stay conversation area to stay in at Charles
Stayed 8 nights in Jul 2024

6/10 Okay

Philip

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Jun 2024

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The suite was not clean. The toilet didn't flush properly and the bathtub was dirty.
Stayed 7 nights in Jun 2024

8/10 Good

Holli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Sonia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

6/10 Okay

Marie

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Unhappy
This time not too good, there was no tv in the bedroom I asked twice about it and was told they would tell maintenance but never happened. Not really impressed, the day before we left there was a water main break so didn’t have water for the last day there had to go buy water to do dishes and flush the toilet.
Stayed 13 nights in Jun 2024

2/10 Terrible

anthony Lopez

Stayed 12 nights in Jun 2024

4/10 Poor

sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
Floor was damp. Another room we was told we could move to the floor was also damp. Room smelled. There was debris under a chair we moved for my daughter to sleep in. To remedy the wet damp floor we were given old towels to walk on. We travel a lot with softball. By far the worst stay we have had in years.
Stayed 2 nights in Jun 2024

10/10 Excellent

Ian

Stayed 2 nights in Jun 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great value
Everything was nice. Staff were very friendly and efficient. My only complaint is the outside parking lot was really dark at night. No lights. Was a bit unnerving.
Stayed 2 nights in Jun 2024

2/10 Terrible

Pamela, Topeka

Disliked: Cleanliness, property conditions & facilities
The room had water on the floor from leaking refrigerator. Curtains were falling off the wall. We didn't not stay and went to a different hotel. We're requesting a refund!!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Joseph M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quite and convenient
Stayed 2 nights in Jun 2024

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Room has been recently remodeled, nice clean room, bed was super comfortable. Will be using this hotel again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
This is a very nice hotel clean and quiet
Stayed 2 nights in May 2024

8/10 Good

David

Staff was friendly
Stayed 1 night in May 2024

2/10 Terrible

Janelle

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Be careful if selecting for more than 2 people because the website WILL let you choose a room too small for your group! Our group of 3 had to sleep in 1 queen size bed and eventually kicked a person to an uncomfortable recliner due to lack of space. We thought it must have a pull out couch if it allowed us to pick the room. Management stated that they had no roll aways. After explaining my situation they offered an additional room for my travelers (who are my children ages 9 and 12). The first room was in a different building and the second was next to my room. I still asked if there was any way to just get a room with 2 beds because I didn't think that was safe and the manager asked my oldest age and said "eh i think it'll be alright." We ended up just canceling for the second night and going somewhere else because we didn't think it was safe. The atmosphere was a CLUSTER! We were not able to use one set of stairs because apparently the sprinklers were going off. The room had ants in the kitchen and the staff at the front were less than helpful with any issue. Would NOT recommend this hotel.
Stayed 2 nights in May 2024

2/10 Terrible

Tasheana

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled loke an ashtray, had old food in the kitchen sink, and the bathroom is disgusting! The housekeeping staff sucks.
Stayed 2 nights in May 2024