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Hotel Reine Victoria

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Reine Victoria

Lobby
Sauna, hot tub, steam room, massages
Front of property
Land view from property
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast included
  • Spa
  • Room service
  • Parking available

Explore the area

Map
Via Rosatsch 18, St. Moritz, GR, 7500
  • Ovaverva Pool and Spa
    1 min walk
  • Roberto
    2 min walk
  • St. Moritz Station
    3 min drive
  • St. Moritz (SMV-Samedan)
    14 min drive

Room options

View all photos for Boutique Double Room Superior

Boutique Double Room Superior | Minibar, in-room safe, free WiFi, bed sheets

Boutique Double Room Superior

  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Boutique Double Room Economy

Boutique Double Room Economy | Minibar, in-room safe, free WiFi, bed sheets

Boutique Double Room Economy

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Boutique Double Room Deluxe

Boutique Double Room Deluxe | View from room

Boutique Double Room Deluxe

  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Economy Single Room

Economy Single Room | Minibar, in-room safe, free WiFi, bed sheets

Economy Single Room

  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room with Extra Bed

Minibar, in-room safe, free WiFi, bed sheets

Double Room with Extra Bed

  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, free WiFi, bed sheets

Deluxe Double Room

  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Minibar, in-room safe, free WiFi, bed sheets

Deluxe Single Room

  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Economy Double Room

Minibar, in-room safe, free WiFi, bed sheets

Economy Double Room

  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, free WiFi, bed sheets

Family Room

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, free WiFi, bed sheets

Superior Double Room

  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room (Belle Etage)

Minibar, in-room safe, free WiFi, bed sheets

Family Room (Belle Etage)

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

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About this property

Hotel Reine Victoria

Family-friendly hotel with full-service spa and free breakfast
A full-service spa, a restaurant and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a sauna, spa services and a meeting room.
Hotel Reine Victoria offers 147 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a waterslide and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, OVAVERVA. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
During your stay at Hotel Reine Victoria, you're just a quick walk from Engadin Valley. Features include free breakfast and free WiFi in public areas, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast offered
  • Free WiFi
  • Enjoy a bite to eat at Vic's Brasserie, a brasserie that serves French cuisine
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with massages at OVAVERVA
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room, a sauna and ski equipment rentals
  • Steps from Engadin Valley and Ovaverva Pool and Spa
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Reine Victoria offers its guests a full-service spa, a waterslide, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the family-friendly Hotel Reine Victoria. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee.

This 4-star St. Moritz hotel is smoke free.

Guests are served a free buffet breakfast.
Vic's Brasserie – This brasserie specialises in French cuisine and only serves dinner.
Vic's Bar – On-site cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Hungarian, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Onsite parking available only on request
  • Parking on site (CHF 15 per night)

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Vic's Bar
  • Vic's Brasserie

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Baby toys
  • Babysitting (surcharge)
  • Children's toys
  • Laundry facilities
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • No lift

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 1875
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CHF 20.00 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.45 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 15 per night
  • Pet fee: CHF 20.00 per pet, per day
  • Rollaway bed fee: CHF 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Reine Victoria
Reine Victoria Hotel
Reine Victoria Hotel St. Moritz
Reine Victoria St. Moritz
Victoria Reine
Hotel Reine Victoria St. Moritz
Hotel Reine Victoria
Hotel Reine Victoria Hotel
Hotel Reine Victoria St. Moritz
Hotel Reine Victoria Hotel St. Moritz

Hotel Reine Victoria Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 394 reviews" "
Rating 8 - Good. 145 out of 394 reviews" "
Rating 6 - Okay. 43 out of 394 reviews" "
Rating 4 - Poor. 14 out of 394 reviews" "
Rating 2 - Terrible. 5 out of 394 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar, WINDERMERE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Sep 2024

10/10 Excellent

Jeannette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean. Food was good. Staff so very helpful. Knowledge of area was spot on.
Stayed 3 nights in Aug 2024

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a beautiful old hotel with lobby large enough for big groups gatherings, or visiting with friends! Great location close to cable car station and many bus stops in front of the hotel. All the staffs were very friendly and helpful! Beautiful dining room serving great breakfast! We enjoyed our stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful. The meal in the Tubbo was amazing. The hotel will pick you up and drop you off at the station. Everything was so clean and the staff were so helpful and kind.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite stays ever! Beautiful location, we got a nice room with a nice view of mountains. We went in May so the cable car and nearby restaurants were closed but the pop up restaurants they had set were absolutely lovely
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A splendid few days in st moritz
Great location and with the free Engadin OV, free lift (cable car), free use of the swimming pool across the road and included breakfast the hotel offers a great deal. The breakfast was great - both in environment/ambiance, service and quality of the food. The swimming pool across the road was definitely worth a visit! The outdoor pool was very relaxing. The snackbar offered reasonable prices and the kids loved the slides. The free OV allowed us to ride the same track as the bernina express (up to alp Grüm). The lift pass gave us the opportunity to get up the mountains and do nice hikes.
Stayed 3 nights in Aug 2024

10/10 Excellent

Fahd

Liked: Cleanliness, staff & service, property conditions & facilities
All was good. They cared.
Stayed 2 nights in Aug 2024

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious hotel at walking dustance of lake St. MORITZ. BUT NO LAKE VIEW DUE TO BUILDINGS BETWEEN THE HOTEL AND THE LAKE. ENTIRELY REMODELED. AMAZING ROOMS. LOBBY IS UNIQUE WITH 47 CHANDELLIERS. AMAZING FREE BREAKFAST. IF YOU STAU TWO NIGHT, THEY OFFER A FREE ENDIGAN BUS/TRAIN/CABLE CAR PASS TO ALL THE AREAS IM THAT REGION. (280 DOLLARS VALUE) WE WENT TO THE DIAVOLEZZA GLACIER WITH CABLE CAR. PARKING WAS FREE IN FRONT OF THE HOTEL if places available, OR 10 CHF in the uncovered parking lot. Absolutely fantastic stay. Highly recemmended for the price.
Stayed 1 night in Aug 2024

10/10 Excellent

Russell, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Zvonimir

Stayed 1 night in Aug 2024

10/10 Excellent

Jowana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Leticia

Stayed 1 night in Jul 2024

4/10 Poor

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service.
Very mixed experience. Positives were comfortable beds, breakfast & shuttle service. When we checked in we asked what time the pool closed, was told 9pm & we’d need to go to reception first to collect a wrist band, towel and gown. Twenty minutes later after getting changed into our swimming costumes we went back to reception, spoke to the same person (unless she has an identical twin) and was told the pool had been flooded the previous day and we wouldn’t be able to use it. We then decided to eat in the ‘pop-up’ restaurant. One of us ordered a gin & tonic, the waitress said it wasn’t on their menu but they would get it sent over from the hotel (over 24CHF!). Someone else asked for a tap water but was informed there wasn’t any taps in the restaurant, they then asked for a tonic water and was told they couldn’t order a tonic water on its own. After the meal we asked if we could have some milk sachets for the room (there was only 2 small cream cartons supplied in the room and being 3 Yorkshire women, tea would be needed within minutes of waking up). The receptionist said she would sort something and call the room. Short time later we got a call to say they had some milk at a cost of 4.5CHF but we would have to collect it or they would charge extra to bring it to the room. Trudged downstairs to collect the small glass of milk to be told we’d have to go to the bar to pay for it. Everything felt like too much trouble and wouldn’t recommend booking.
Stayed 1 night in Jul 2024

6/10 Okay

Marina, Brandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My overall experience at The Reine Victoria Hotel was good, marked by comfortable accommodations & delightful breakfast. However, my positive impression was significantly marred by the disappointing service we received from the front desk representatives during check-out. Upon check-out, we explicitly requested transportation to Samedan’s Hertz rental car location. Unfortunately, the front desk staff disregarded our request and instead assumed we needed a ride to the train station. Despite our clear instructions, they arranged for us to wait for 20 mins for a hotel shuttle, only for the shuttle driver to inform us he wasn’t traveling to Samedan and only operated within St. Moritz area. Adding to our frustration, we spent more than 30 mins attempting to request an Uber, which proved unsuccessful. This situation could have been easily avoided if the front desk staff had listened to and acted upon our specific needs. As a result, we had to arrange and pay for our own taxi to the Hertz rental car location, despite having already saved the hotel the trouble and cost of our taxi from the train station to the hotel the night before. Another issue worth noting is the language barrier we encountered. Although we communicated in Eng throughout our stay, 1 of the female front desk reps persistently spoke to us in French, which was confusing and unhelpful. Despite the excellent accommodations and breakfast, the lack of attentiveness / care during our departure impacted our experience.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Jun 2024

8/10 Good

Li Chuan

Stayed 1 night in Jun 2024

8/10 Good

Christina, Crestview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining available on site or in walking distance. Everyone working was very friendly and helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Saghi

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 1 night in Jun 2024

10/10 Excellent

Arlene

Stayed 1 night in May 2024

10/10 Excellent

Marion

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

tommy

Stayed 1 night in May 2024

10/10 Excellent

Millard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jaime

Stayed 1 night in May 2024

10/10 Excellent

Claire

Stayed 2 nights in Apr 2024