We chose a place to celebrate a very special family milestone. We arrived at the specified check-in time, 4pm. We had not been given the access codes and tried to reach the host. We left messages both on their private line and through VRBO. After waiting 30min with melting groceries in the car we had to contact the VRBO help line. After multiple attempts through VRBO we finally received the codes and gained entry almost an hour late. The house was as pictured but was lacking in cleanliness. The floors were so sandy I had to mop the floors with a damp towel. After cleaning and putting up our salvageable groceries we turned in early. First thing in the morning I learned that the storm shutters were stuck in the down position blocking the view of the beach on the whole left side of the rental. The activities shed was full of broken rusty beach umbrellas and chairs that were thrown in. The kitchen was so lacking in utensils I was unable to make pancakes. I messaged the host first thing in the morning to advise them of the broken shutters and the state of the activities shed and included images. They sent someone out to vacuum the floor. They were in and out in less then 30min, informed me they knew the shutters were broken, and shrugged when I pointed out the activities shed. It was a beautiful day on the beach so we switched gears and focused on the beauty and spending quality time together. On Sunday morning we woke up, cleaned the rental, stripped the beds , separated the towels into colors, wiped down the countertops and loaded the dishwasher. I rent often and always make a check out video (which I highly recommend!!) I texted the host we were out and started home. 30 min into our 3 hour ride home I received an alert from VRBO that a damages claim had been made for thousands of dollars. I also received a text from the owner they were charging me for the damages to the rental. Of course I had no idea what they could possibly be taking about. She then sent me 8 images of orange juice spilled on the floor and couch, along with what looks like crayon on the TV. I, at that point, knew I was being scammed!! I informed them that I had made a time stamped video of a check out walk through and I would be reporting them to VRBO. No response from them. I am now in the midst of a case against them through VRBO and am also considering a legal suit for fraud. Please protect yourself from unethical morally corrupt hosts like this one.