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The Monterey Hotel, Sure Hotel Collection by Best Western

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Monterey Hotel, Sure Hotel Collection by Best Western

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lobby
Food and drink
Breakfast and dinner served, local and international cuisine
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Hot tub
  • Gym
  • Pool
  • Room service

Explore the area

Map
St Saviours Road, St. Saviour, JE2 7LA
  • Jersey Arts Centre
    10 min walk
  • Jersey St. Saviour's Church
    10 min walk
  • St. Helier Central Market
    13 min walk
  • Jersey (JER)
    18 min drive

Room options

View all photos for Superior Room, 2 Single Beds

Free cots/infant beds, free WiFi, bed sheets

Superior Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

Free cots/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

Free cots/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Free cots/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Free cots/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed | Free cots/infant beds, free WiFi, bed sheets

Standard Single Room, 1 Single Bed

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Free cots/infant beds, free WiFi, bed sheets

Superior Room, Multiple Beds

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

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About this property

The Monterey Hotel, Sure Hotel Collection by Best Western

Eco-certified hotel with fitness centre and steam room
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room and Access to hot tub are on-site.
The Monterey Hotel, Sure Hotel Collection by Best Western offers 73 accommodations with coffee/tea makers and a hairdryer. 38-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers and complimentary toiletries. This St. Saviour hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Monterey Hotel, Sure Hotel Collection by Best Western, you're just a quick walk from Ayush Wellness Spa. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Gordinis
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • On-site recreation includes a gym, a steam room and bicycles to rent
  • Steps from Springfield Stadium and 10 minutes on foot from Jersey Arts Centre
The Monterey Hotel, Sure Hotel Collection by Best Western offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 2 meeting rooms available. A fitness centre, a terrace, and tour/ticket assistance are also featured at the eco-certified The Monterey Hotel, Sure Hotel Collection by Best Western. Free self parking is available.

This 3-star St. Saviour hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.
Gordinis – This restaurant specialises in local and international cuisine and serves breakfast and dinner.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: GBP 17 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gordinis

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Tea bags/instant coffee

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Deposit is payable by credit card and is due 7 days prior to check-in. The property will contact guests 7 days prior to arrival to collect payment.

Renovations and closures

The property is closed between 2 January and 1 March.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.00 for adults and from GBP 9.5 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:30 AM to 9:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Monterey Hotel St. Helier
Monterey St. Helier

The Monterey Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 154 out of 364 reviews" "
Rating 8 - Good. 164 out of 364 reviews" "
Rating 6 - Okay. 40 out of 364 reviews" "
Rating 4 - Poor. 4 out of 364 reviews" "
Rating 2 - Terrible. 2 out of 364 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff very pleasant and helpful throughout. Room good size, large comfortable bed, bathroom with shower and bath. Ample toiletries supplied. Hospitality tray, which was replenished daily. Very good breakfast, with wide choice. Free parking on site. Good wi-fi. There I are two pools and spa, but unfortunately we didn’t have time to go in either. Hotel is about 20 minutes walk from St Helier where there are plenty of shops and restaurants. Buses also stop nearby. Only a couple of small gripes. Room next to us had TV on loud, walls are not very soundproof. Also weather had turned cold even though it was early September and there was no heating in the rooms. Otherwise great stay and would recommend.
Stayed 3 nights in Sep 2024

8/10 Good

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros were the excellent and attentive staff. The breakfast buffet was hot, varied and delicious. The distance to St Helier is walkable which gives a great choice of restaurants for the evening meal. Indoor heated pool and jacuzzi - which was actually hot. Cons were simply the heat - we were there in the last week of July when there was a heatwave, which was lovely by day - but by night too much as there’s no air conditioning in the rooms or indeed elsewhere in the hotel. Outdoor pool not heated - in fact, freezing.
Stayed 7 nights in Jul 2024

8/10 Good

JEREMY

Liked: Cleanliness, staff & service, room comfort
Short stay in Jersey
Stayed 4 nights in Jul 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
My travel to get here was fraught with issues. From the moment I walked in the door to the time I left, everything about the stay here was a treat. Excellent customer service, comfortable room, nice bar and restaurant.
Stayed 2 nights in May 2024

8/10 Good

Emmanuel

Stayed 1 night in Sep 2023

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . Staff helpful and friendly.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ian

Stayed 5 nights in Aug 2023

6/10 Okay

Simon

Stayed 3 nights in Jul 2023

4/10 Poor

andrew

Business traveller
Stayed 2 nights in Jun 2023

6/10 Okay

Soumya Kumble

Liked: Cleanliness
Stayed 3 nights in Jun 2023

10/10 Excellent

Catherine

Stayed 1 night in Apr 2023

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are friendly
Stayed 3 nights in Apr 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for a 3 star
Some modern facilities a bit lacking - no plugs near the bed. TV too small for a very large room. Restaurant staff very attentive and lovely. Every body very pleasant and we would stay again.
Stayed 7 nights in Apr 2023

10/10 Excellent

Ben M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were exceptionally friendly, hotel was comfortable and quiet.
Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2022

8/10 Good

Catherine

Stayed 1 night in Sep 2022

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service
Great staff. Food was good but it is very noisy at night with the busy road with having to leave the windows open and having no air con was a problem for us. The fan provided doesn’t really do anything. Had a good stay but have booked a different hotel for next year as defo need air con to be able to sleep.
Stayed 7 nights in Aug 2022

10/10 Excellent

suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and Reception staff on arrival very helpful. The room was spacious, ideal for us as a family of 4 and facilities very good. Only downside was not being able to order from the bar menu , and not really knowing where we could go for dinner - as hotel is a 10-15 min from high street. But would still recommend :-)
Stayed 2 nights in Aug 2022

10/10 Excellent

Kesh

Stayed 3 nights in Aug 2022

10/10 Excellent

Michael James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The two pools were well maintained. Breakfast was very good. It would be better if the bedroom windows would open further to let more fresh air in.
Stayed 7 nights in Aug 2022

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and helpful. The room was quiet and overlooked the pool. It was hot when we there so air-con would have made the stay perfect but we were given fans so that helped. There is a short walk to Millennium Park where there are shops and bars and only took us 20 mins to walk to the main shopping area and Liberation Square is just a little further on. We would definitely stay there again
Stayed 3 nights in Jul 2022

2/10 Terrible

Kim

Liked: Cleanliness
Disliked: Room comfort
Avoid....no air-conditioning!!!!!
Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night. Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep. Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!! Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!! I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay. Very disappointed.
Stayed 1 night in Jul 2022

10/10 Excellent

Simon

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good food, friendly efficient staff, some bedrooms dated and in need of update but overall good accommodation.
Stayed 5 nights in May 2022