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Windward Passage Hotel

3.5 star property

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Outdoor pool
Exterior
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Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Bar

Explore the area

Map
Veterans Drive Charlotte Amali, Po Box 640, St. Thomas, St. Thomas, 804
  • Blackbeard's Castle
    ‪14 min walk‬
  • Yacht Haven Grande Marina
    ‪2 min drive‬
  • Magens Bay Beach
    ‪6 min drive‬
  • St. Thomas (STT-Cyril E. King)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Ocean View

In-room safe, individually decorated, individually furnished

Superior Room, 2 Double Beds, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | In-room safe, individually decorated, individually furnished

Superior Room, 1 King Bed, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Windward Passage Hotel

Hotel in St. Thomas with fitness centre and outdoor pool
An outdoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business centre and concierge services.
Windward Passage Hotel offers 151 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with satellite channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The shopping around Windward Passage Hotel gets high marks from our customers. During your stay, you're just a quick walk from Magic Ice Gallery. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the proximity to the airport
  • 6 minutes by car from Magens Bay Beach and 10 minutes from Bolongo Bay
Windward Passage Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre and 2 meeting rooms are available. A terrace, multilingual staff, and tour/ticket assistance are also featured at Windward Passage Hotel. Self parking is free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Windward Passage Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 25 for adults and USD 10 to 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Windward Hotel
Windward Passage Hotel
Windward Passage Hotel St. Thomas
Windward Passage St. Thomas
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands
Windward Passage
Windward Passage Hotel Hotel
Windward Passage Hotel St. Thomas
Windward Passage Hotel Hotel St. Thomas

Windward Passage Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 393 out of 1401 reviews
Rating 8 - Good. 355 out of 1401 reviews
Rating 6 - Okay. 278 out of 1401 reviews
Rating 4 - Poor. 200 out of 1401 reviews
Rating 2 - Terrible. 175 out of 1401 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Norrice

Disliked: Cleanliness, property conditions & facilities
They did not honor their check in time. Our room wasn’t ready until after 5:30 pm
Stayed 1 night in Feb 2025

6/10 Okay

Anna-Kaye

Travelled with family and small children
It was an ok hotel.
Stayed 3 nights in Feb 2025

6/10 Okay

Shaé, Ballast Bay

Liked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Jerusha L

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired old place

Stayed 1 night in Jan 2025

10/10 Excellent

Orlandette

Stayed 1 night in Feb 2025

4/10 Poor

Patrick

Stayed 1 night in Feb 2025

6/10 Okay

Helena

Travelled with family
Disliked: Amenities
Needs minor upgrades
Stayed 1 night in Feb 2025

4/10 Poor

Noelle

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were a party of four, which included a child. The room was clean, however out of the five lights that poorly lit this room only three worked. We had no issue with our AC. The issue we had was we had no phone. The ice machine was broken on our floor. There was no laundry service because we were informed that the laundry room was out of service. This is what we were told by staff, none of the vending machines worked . We had to ask for extra towels every day, even after we would make our request at the desk. No one informed us that on Monday and Tuesdays that the only restaurant on the property was closed for the entire day. The manager would not even speak to us when we were expressing our concerns about lack of light and no working phone. We were informed that all the room phones on the property were not hooked up or working. They were just there for decoration purpose. The cost of my room was not $80 a night so the statement of you get what you pay for doesn’t count especially when it’s $215 a night and we were charged also for the child when the room states it holds for people.
Stayed 5 nights in Feb 2025

2/10 Terrible

Craig

Stayed 8 nights in Feb 2025

4/10 Poor

Tamara

Travelled with partner
Disliked: Amenities, property conditions & facilities
I liked the closeness of town of Charlotte Amalie and walking distance. Check in was 430p, so we toured around the island. We got there around 430 and the room wasn't ready. It wasn't until after 630ish and pushing to get the room. They said they were short staffed, mind you check in was 430p. It wasn't a great start.
Stayed 4 nights in Jan 2025

6/10 Okay

Christopher, Rapid City

Disliked: Amenities, property conditions & facilities
Travelled to St. Thomas for a quick Valentine's Day/President's Day weekend on short notice - the Windward Passage was one of the last hotel type properties available. The grounds are largely under construction, to include the check-in area. The restaurant and bar have very limited hours that differ for each day of the week - we opted to go to other local restaurants instead. Rooms were not super clean, but safe during our stay. Minimal toiletries, towels, and other items provided in the room. A/C was able to keep up, no issues with room temp while we were there. Very noisy on the south side with highway that is heavily driven by large semi-trailers at all times of the day. Overall would not stay here again unless no other availability on the island.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rene

Stayed 3 nights in Feb 2025

8/10 Good

Suleika

Affordable
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Mandy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Lyndsey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had yellow running water. We had no working telephone to call for any services. The staff was rude and short with us , like we were being a bother when asking for things like cabs .
Stayed 4 nights in Feb 2025

10/10 Excellent

Wingrove

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Feb 2025

8/10 Good

Abigail

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2025

2/10 Terrible

Katharine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Starletta Ayesha, Washington

Disliked: Cleanliness, staff & service, amenities
You get what you pay for. My first impression of this place was Motel 6. The exterior definitely doesn't give 3.5 star but the first room I was put in was pretty decent until I was told that I had to switch rooms because the general manager was coming? The next room I was put in was not as appealing as the first but it still had an ocean view as the front desk assured it would. The toilet was stopped up, the air conditioner was loud and didn't get cold, not to mention, no one ever came to clean my room the entire six days I was there. Needless to say, I personally wouldn't stay there again. The only few things I liked was that the parking for guest is free and that it's close to the airport, other than that, no bueno.
Stayed 6 nights in Feb 2025

10/10 Excellent

Paulina

Stayed 1 night in Jan 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and secure off street parking.
Stayed 2 nights in Feb 2025

8/10 Good

Janice, Belle Isle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is centrally located, not too far from Public transportation, ferries, and a short car ride to the airport. You can walk to shopping and dining, although dining and Bar is located on property. They are upgrading which is nice. I will definitely stay here again and I have stayed several times before.
Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Stayed 1 night in Feb 2025