Had I not reached out to the Property Mgr when i did, which was the day prior to check in, I would not have been able to check in when i got there. We were arriving late (After 10PM) on our check in day and had ZERO communication from Retreatia. When I reached out to the number provided, which was Retreatia, they told me I had to talk to the individual property Mgr. When I called the proprerty Mgr, he tells me I have to call Retreatia. Ridiculous! We were on our flight to Denver and literally had no idea if we would be able to get checked in our not when we arrived. On the drive to Steamboat we got a phone call and e-mail with the info we needed. Other than that, all went well but we didn't appreciate the unprofessional handling up front. Nobody I talked to or e-mailed seemed willing or able to take control and get us what we needed, until we were almost there.