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3.5 out of 5

"Decent, classic, friendly staff, clean, near town, serene " More

By a verified traveller on Thu 16 Jan 2020

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Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Roebuck Inn. During your stay, you're just a quick walk from Lamex Stadium. Free WiFi in public areas, free self-parking and a restaurant are available.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served weekdays for a fee
  • Amenities include a front desk safe and meeting rooms
  • Within a 15-minute walk of Lamex Stadium and Knebworth Country Park

The Roebuck Inn ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Roebuck Inn

Everyone (1) Family (4)
5 out of 5
Decent, classic, friendly staff, clean, near town, serene

Posted by on 16 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by A

Dear Guest, Thanks for your positive feed back. It's pleasing to hear that you had a pleasant stay with us. Your positive feed will give our team the extra motivation to continue the good work and do better. We hope to welcome you in the near future. Kind Regards Andrew

5 out of 5
The people was lovely and also the place was clean and peaceful

Posted by on 5 Dec 2019

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Comment from Hotel Management

6 Dec 2019 by A

Dear Guest, Thanks for your positive review. Glad to hear that you had a comfortable stay with us. Your positive review will give extra motivation to do even better. We hope to welcome you in the near future. Kind Regards Andrew

2 out of 5
Feels very dated, all fixtures and fitting tired/old and wobbly in use. Decor in desperate need of updating throughout.

Posted by on 20 Jun 2019

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Comment from Hotel Management

21 Jun 2019 by Andrew

Dear Guest, Thanks for your feed back. Let me assure you that your comments had been taken in a positive way and like to inform you that we have plans in place for refurbishment in the near future. Hope you will give us 1 more chance to serve you better. Kind Regards Andrew

2 out of 5
Cons: Better wifi, decor and furniture.
Wifi was not available during the stay, the decor is in dire need of attention, the bed / mattress has certainly seen better days and the TV channels were not all working, as the signal was v. poor. The bathroom was acceptable, but had no heating and was very cold first thing (temp outside was -5). However, the staff are friendly and pleasant to talk to. Also, I have heard very good things about their Indian cuisine, although I have not yet eaten an evening meal here.

Posted by on 20 Jan 2017

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Renovations + Closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:

  • Restaurant

The following facilities are closed on Sunday, Friday and Saturday:

  • Restaurant

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Roebuck Inn also features a garden, room service (during limited hours), and a front desk safe. Free self parking is available. This 3-star Stevenage hotel is smoke free.

  • 26 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Knebworth Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

The Roebuck Inn offers 26 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating

Food & Drink

For a fee, guests can enjoy a English breakfast on weekdays from 7:00 AM and 9:00 AM.

Bar – This restaurant only serves dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10.95 for adults and from GBP 6.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Roebuck
  • Best Western Roebuck Inn
  • Best Western Roebuck Inn Stevenage
  • Best Western Roebuck Stevenage
  • Roebuck Inn
  • Best Western Stevenage
  • Stevenage Best Western
  • Roebuck Inn Stevenage
  • Roebuck Stevenage
  • The Roebuck Inn Hotel
  • The Roebuck Inn Stevenage
  • The Roebuck Inn Hotel Stevenage
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.