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 Stoke-on-Trent •1 Room
 Stoke-on-Trent • 1 Room
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Best Western Stoke on Trent City Centre Hotel

3-star property
66 Trinity Street Hanley, Stoke-on-Trent, England 044 511 21 42
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3.1 out of 5
See all 14 ebookers Reviews

"Ineffective room and bathroom heating.Having said that the improvements carried out are apparent " More

By a verified traveller on Wed 11 Dec 2019

Points Of Interest

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Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Best Western Stoke on Trent City Centre Hotel, you're just a quick walk from Regent Theatre. You'll find features such as free WiFi in public areas, plus an indoor pool and a gym.

  • Free WiFi
  • Enjoy a bite to eat at Restaurant 66, a buffet restaurant that serves British cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute walk from Regent Theatre and 5 minutes on foot from Victoria Hall

Best Western Stoke on Trent City Centre Hotel ratings based on 14 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Stoke on Trent City Centre Hotel

Everyone (9) Couples (2) Friends (1)
4 out of 5
Ineffective room and bathroom heating.Having said that the improvements carried out are apparent

Posted by on 11 Dec 2019

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4 out of 5

Posted by on 11 Nov 2019

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2 out of 5
The property was in a good location, plenty shops near by

Posted by on 28 Oct 2019

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2 out of 5
No good options for lunch or dinner. Very noisy. Is in a deprived area

Posted by on 22 Sep 2019

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2 out of 5
Great location for the most part. Unfortunately it seems all rooms face out onto the main road so if you want a window open, don't do it if you're trying to sleep; the noise from the main road will most likely keep you awake. Parking charges - only free if you book direct with the hotel BUT we weren't told this until we got there. Bad enough the wedding the hotel itself was hosting didn't even offer the parents of the couple a discount on their rooms, never mind any other immediate family travelling 3 or 4 hours to be there, but to have 'free parking' advertised and find out it's chargeable was very frustrating. Staff seemed pleasant and happy enough, although the night before the wedding we were attending they clearly didn't think staffing out properly as the bar was left unattended whilst they sorted out the rooms for the wedding the next afternoon. We get that they needed to set the rooms up, but to have NO staff at a bar full of customers (and not just for the wedding) with said customers having to go looking for someone just to get a drink, only being able to find one who wasn't registered on the till and couldn't actually serve because he couldn't charge anyone, is a bit absurd. Not sure why extras weren't rota'd in but there you go. Decor very bland and in MAJOR need of updating, floors and doors creaky (the room above us woke us up at every toilet trip!) and frankly not the type of place we'd have expected special occasions to be held at.

Posted by , from Shrivenham on 21 Sep 2019

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3 out of 5

Posted by on 24 Aug 2019

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4 out of 5
Near a nightclub where rowdies are to the fore during the night at weekends

Posted by on 1 Jul 2019

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3 out of 5
Poor shower not mutch pressure Room clean Sofa arm worn

Posted by , from mk on 19 May 2018

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Comment from Hotel Management

21 May 2018 by Patrick Fitzgerald

Good morning, Thanks for your review, and comments, which are noted.

4 out of 5

Excellent

Pros: Very centrally located. Easy to commute around. Friendly and helpful staff.
Location: Very centrally located. Easy to commute around. Friendly and helpful staff.
Lovely Hotel. Very centrally located. Easy to commute around. Friendly and helpful staff. A great choice Hotel - would certainly stay over again on my next visit.

Posted by , from London on 23 Mar 2018

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Comment from Hotel Management

23 Mar 2018 by Patrick Fitzgerald.

Good morning Jackie, Many thanks for your great review, which I will share with the team. We look forward to your next visit.

4 out of 5

Dance show weekend

We stayed at this hotel I had no problems Comfortable stay Friendly enough staff Only one down fall I suppose I did over hear a conversation between the manager and his staff about a food order that didn't impress me how customers were lied to about a food order which wasn't actually ordered they were told to lie. And offered there new meal free. But still that's not right. Honesty is the best policy Overall I would visit again

Posted by , from cardiff on 12 Mar 2018

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Comment from Hotel Management

16 Mar 2018 by Patrick Fitzgerald.

Good morning, Many thanks for your review, and comments, which are noted. We look forward to welcoming you again when next in town.

About the Best Western Stoke on Trent City Centre Hotel

Location 66 Trinity Street Hanley, Stoke-on-Trent, England ST1 5NB

Renovations + Closures

This property is closed from 27 November 2022 to 31 December 2024 (dates subject to change).

Property Features

As a guest of Best Western Stoke on Trent City Centre Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and 9 meeting rooms. Event space at this hotel measures 7610 square feet (707 square metres) and includes a conference centre. The business-friendly Best Western Stoke on Trent City Centre Hotel also features multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available. Smoking is allowed in designated areas at this Stoke-on-Trent hotel.

  • 135 guestrooms or units
  • 5 levels
  • 2 buildings
  • 7610 sq ft of conference space
  • 707 sq. m of conference space
  • Built in 1900
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: Stoke-On-Trent Station (2.8 km / 1.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Stoke on Trent City Centre Hotel offers 135 accommodations with coffee/tea makers and a hairdryer. Plasma televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Plasma television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Restaurant 66 – This buffet restaurant specialises in British cuisine and only serves breakfast.

Bennett s Bar – This lobby lounge serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

  • Casino nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a debit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Contactless check-out is available
  • Debit card deposit required
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • LGBTQ friendly
  • No lifts
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.50 for adults and from GBP 7.00 for children
  • Self-parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night
  • Facilities fee: GBP 6.50 per person, per day and includes use of: sauna; spa tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Stoke Stoke-on-trent
  • Stoke Quality Hotel
  • Quality Stoke
  • Quality Hotel Stoke Stoke-on-trent
  • Quality Hotel Stoke Trent Stoke-on-trent
  • Quality Hotel Stoke Trent
  • Quality Stoke Trent Stoke-on-trent
  • Quality Stoke Trent
  • Best Stoke On Trent City
  • Quality Hotel Stoke on Trent
  • Best Western Stoke on Trent City Centre Hotel Hotel
  • Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

You should know

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.