See all properties

North West Castle Hotel

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for North West Castle Hotel

Building design
Interior
Indoor pool
2 bars/lounges
Double or Twin Room, Balcony (Loch View Plus) | View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Hot tub
  • Pool
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Port Rodie, Stranraer, Scotland, DG9 8EH
  • Stranraer Museum
    6 min walk
  • Castle of St John
    7 min walk
  • Mull of Galloway Trail - North
    9 min walk

Room options

View all photos for Classic Twin Room

Classic Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Double Room ( Loch View)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room ( Loch View)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Double Room

Classic Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Quadruple Room (Classic)

Family Quadruple Room (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Quadruple Room (Classic)

  • Sleeps 4
  • 4 Single Beds

View all photos for Family Triple Room (Classic)

Family Triple Room (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Triple Room (Classic)

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Double or Twin Room (Loch View )

Double or Twin Room (Loch View ) | Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room (Loch View )

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Twin Room (Loch View Room)

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room (Loch View Room)

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double or Twin Room, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room, Accessible

  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Family Double Room (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room (Classic)

  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

Similar properties

Front of property

The Portpatrick Hotel by Compass Hospitality

Pet-friendly
Free WiFi
Restaurant
Game room
4.1 out of 5, Very good, (412)
The price is CHF 57
for 1 room
includes taxes & fees
5 Jan - 6 Jan
The Portpatrick Hotel by Compass Hospitality

About this property

North West Castle Hotel

Eco-certified hotel with 2 restaurants and bars/lounges
This smoke-free hotel features 2 restaurants, an indoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a sauna and Access to hot tub are on-site.
North West Castle Hotel offers 73 accommodations with complimentary bottles of water and complimentary dressing gowns. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Stranraer hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at North West Castle Hotel. During your stay, you're just a quick walk from Stranraer Museum. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include meeting rooms, a gift shop and laundry facilities
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Stranraer Museum and Castle of St John
  • Dogs welcome for a fee
As a guest of North West Castle Hotel, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

An arcade/games room, gift shops/newsstands, and a garden are also featured at the eco-certified North West Castle Hotel. Self parking is free.

This 3-star Stranraer hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8 AM to 9:30 AM.
On-site venue – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8 AM to 9:30 AM for a fee: GBP 13 per person
  • 2 bars/lounges
  • 2 restaurants

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Castle North West
North West Castle
North West Castle Hotel
North West Castle Hotel Stranraer
North West Castle Stranraer
North West Hotel
West Castle
North West Castle Hotel Hotel
North West Castle Hotel Stranraer
North West Castle Hotel Hotel Stranraer

North West Castle Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 321 out of 631 reviews" "
Rating 8 - Good. 210 out of 631 reviews" "
Rating 6 - Okay. 66 out of 631 reviews" "
Rating 4 - Poor. 27 out of 631 reviews" "
Rating 2 - Terrible. 7 out of 631 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight B4 the Ferry
Good overnight with breakfast included. Keep up good work
Stayed 1 night in Sep 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and staff all very friendly and welcoming 👍
Stayed 1 night in Sep 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Barry

Business traveller
Disliked: Amenities, property conditions & facilities
This is an old, tired and sprawling property. If the owners spent a lot of money, it could be grand again, but I'm not sure there's a business case for that.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay as part of a holiday. Reception staff were welcoming and friendly. Meal was excellent. Bar staff friendly. Only 15 minutes from ferry crossing to Belfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Stayed 1 night in Sep 2024

10/10 Excellent

David Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food, great staff
Great food, great staff and comfortable rooms - perfect nights stay
Stayed 1 night in Sep 2024

8/10 Good

JC

Stayed 1 night in Sep 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Presented Hotel
Very well presented hotel and comfortable rooms. Happy friendly staff - thank you.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Wedding during our stay. Music until midnight and people in hallways for another hour or so. I would not stay here again do to that
Stayed 2 nights in Aug 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service
My stay was shortened because my ferry was cancelled and had to get a much earlier service, shower the staff made a special effort so that I could have a light B’fst before I left. Thanks to them .
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms and great staff.
The room was large and clean with views over Loch Ryan. Friendly and helpful staff. Restaurant food also good.
Stayed 2 nights in Aug 2024

6/10 Okay

Russell

Business traveller
Liked: Staff & service
Disliked: Room comfort
NEEDS SOME ATTENTION
Fairly dated rooms, but clean Biggest problem, like so many hotels, was the MATTRESS!! When i stay at a hotel, i expect to at least have a comfortable, clean bed This was a shocker. Especially when its over £100 a night The room had 2 single beds in it (i usually take a double if available) Every spring could be felt. The matrress was stained and had a finger sized hole in it. It also had July written on it. Presumably a replacement date, but what year? Thats when you know youre going to have a long night ahead The room had 2 separate rooms. One with a couch in it that was so out dated, it was scarey, while the other had the 2 single beds, with access to the bathroom The bathroom was fairly big and spotless. The shower worked well, so that was good The staff at the reception, bar area etc were great (I asked receptionist to organise an additional duvet for me to use as a topper for the bed, which she sorted out quickly) Maybe the management need to take a bit of time and check each room, test the beds, sit on the couches/sofas etc Upgrade where necessary
Stayed 1 night in Aug 2024

10/10 Excellent

Olasanmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Neil, Salamander Bay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Probably the largest hotel and was clean and comfortable. Did not eat or drink for dinner as wanted to go an explore the town. Breakfast was very good and staff very friendly.
Stayed 1 night in Aug 2024

8/10 Good

Mark

Business traveller
Liked: Amenities
Hotel is a bit dates but staff were great and food was good as well. Will stay again
Stayed 1 night in Aug 2024

6/10 Okay

Doug

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Noisy
The room was clean but very tired and basic. Our room also looked over the Morrisions store next door and from approx 01:30 my wife was kept awake by the delivery trucks coming and going and unloading during the night. I was only awoken once by this but i am a very sound sleeper. I found the room to be very expensive for what it was but the staff were nice and helpful.
Stayed 1 night in Aug 2024

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities (spa and pool in particular was pleasant) and friendly and helpful staff.
Stayed 2 nights in Aug 2024

6/10 Okay

Julie

Disliked: Staff & service, property conditions & facilities, room comfort
Clean but Dated
E mailed a few days in advance of stay to double check we were ok checking in after 10pm but never received a reply. Check in was ok, a nice man called Euan I think who was covering the bar and reception. Room clean but very dated. Curtains and carpets threadbare and very old fashioned furniture.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Stayed 1 night in Aug 2024

6/10 Okay

Derek

Travelled with family
Smell of cannabis in corridors ,and also in room at night,not what you expect,breakfast nothing special for high price
Stayed 2 nights in Aug 2024