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Mercer Hotel Downtown, BW Premier Collection

3.5 star property

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Photo gallery for Mercer Hotel Downtown, BW Premier Collection

Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access) | Individually decorated, individually furnished, iron/ironing board
Standard Room, 1 King Bed, Non Smoking (Walk-in Shower) | Bathroom | Designer toiletries, hair dryer, towels, toilet paper
Exterior
Daily cooked-to-order breakfast for a fee
Lunch, dinner and brunch served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Breakfast available
  • Housekeeping

Explore the area

Map
104 Ontario Street, Stratford, ON, N5A 3H2
  • Avon Theatre
    ‪4 min walk‬
  • Avon River
    ‪6 min walk‬
  • Festival Theatre
    ‪16 min walk‬
  • London, ON (YXU-London Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking (Walk-in Shower) | Bathroom | Designer toiletries, hair dryer, towels, toilet paper

Standard Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

Individually decorated, individually furnished, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub (No Elevator Access)

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (No Elevator Access) | Individually decorated, individually furnished, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (No Elevator Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access) | Individually decorated, individually furnished, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Best Western Plus The Arden Park Hotel

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (1058)
The price is CHF 145
for 1 room
includes taxes & fees
21 Mar - 22 Mar
Best Western Plus The Arden Park Hotel

About this property

Mercer Hotel Downtown, BW Premier Collection

Hotel in Stratford with coffee shop/cafe and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, express check-out and tour/ticket assistance are on-site.
Mercer Hotel Downtown, BW Premier Collection offers 14 accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium cable channels.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Fridges and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Mercer Hotel Downtown, BW Premier Collection's great location. During your stay, you're just a quick walk from Stratford City Hall. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Steps from Stratford City Hall and 4 minutes on foot from Avon Theatre
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Mercer Hotel Downtown, BW Premier Collection also features tour/ticket assistance and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Stratford hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 11:00 AM and at the weekend from 9:00 AM to 11:00 AM.
Mercer Hotel Downtown, BW Premier Collection has a restaurant serving brunch, lunch and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (CAD 15 per night)
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; CAD 9 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Mercer Hall

Family friendly

  • Refrigerator on request

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 29.99
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 50.00 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 49.99 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 9 to 15 per person
  • Uncovered self-parking fee: CAD 15.00 per night
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: CAD 29.99 (subject to availability)
  • Rollaway bed fee: CAD 49.99 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
The front desk at this property is open daily from noon - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercer Hall Inn Stratford
Mercer Hall Inn
Mercer Hall Stratford
Mercer Hall
Mercer Hall Hotel Stratford
Mercer Hall Inn Restaurant
Mercer Hotel Downtown, BW Premier Collection Hotel
Mercer Hotel Downtown, BW Premier Collection Stratford
Mercer Hotel Downtown, BW Premier Collection Hotel Stratford

Mercer Hotel Downtown, BW Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 336 out of 639 reviews
Rating 8 - Good. 237 out of 639 reviews
Rating 6 - Okay. 47 out of 639 reviews
Rating 4 - Poor. 15 out of 639 reviews
Rating 2 - Terrible. 4 out of 639 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Travelled with group
Parking was not convenient especially with inclement weather. When we arrived we were told the room we booked got mixed up and were offered 2 King rooms instead of the Queen room we booked for our weekend away (we did not want to stay apart). Although we were offered complimentary breakfast it was an inconvenient situation. There are narrow stairs to climb to get to the rooms so the hotel should offer complimentary bell service. Although the rooms looked to be recently renovated the carpet on the stairs leading to the room floors had a funky smell and needs to be replaced. The location to the Main Street in Stratford is lovely but won’t rebook for the reasons listed above.
Stayed 1 night in Nov 2024

10/10 Excellent

Tara

Travelled with partner
Unfortunately the only complaint is the snow, and they can’t control that
Stayed 1 night in Nov 2024

4/10 Poor

Cameron

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right downtown. Easy to walk to everything you need. Just know that access is staircase only.
Stayed 2 nights in Nov 2024

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! And the food is exquisite
Stayed 3 nights in Nov 2024

8/10 Good

jette

Travelled with family
Liked: Cleanliness
a bit unusual for a hotel to have the front door closed at 9pm and you are required to enter through some alley way backdoor after 9pm especially if you are visiting without your car, also limited service due to the fact it is a restaurant front
Stayed 1 night in Nov 2024

8/10 Good

Sandra

Travelled with partner
.
Stayed 1 night in Nov 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved Mercer hall, both the stay and the food/drink. If you are planning a weekend getaway to see a show at the theatre make Mercer Hall your home base.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect.
Stayed 1 night in Nov 2024

10/10 Excellent

Debra A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were thrilled that they were able to change the room to a lower level, as my sister's knee is not 100% yet. Very considerate.
Stayed 2 nights in Oct 2024

6/10 Okay

Frances

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Caitlin

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location & extremely welcoming and friendly staff. Loved our stay!!
Stayed 3 nights in Oct 2024

8/10 Good

Jovina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. Be prepared for lots of stairs. Comfortable bed and adequate facilities
Stayed 3 nights in Oct 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect location for a Stratford trip. Walk to Avon and Tom Patterson theatres easily. We were a bit underwhelmed for the price. Shower gel was empty in the shower. No Kleenex in room. Stairs going up to the room were dirty. For $400 a night this bugged me. Food at Mercer is awesome though and reasonably priced.
Stayed 1 night in Oct 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Angela

Stayed 1 night in Sep 2024

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Eric

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and the service was good. We appreciate that the hotel allowed us to bring our cat with us (extra cleaning fee required)
Stayed 1 night in Aug 2024

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Stratford. Spacious and quiet rooms, quick walk to the theatres, and tons of restaurants, bars, and coffee shops on the doorstep.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Susan, East Grand Rapids

Travelled with partner
Liked: Staff & service
Very friendly and helpful staff; very nice restaurant on the ground floor. Room was ok but needed maintenance as some of the baseboard tiles were coming off in the bathroom. Spacious room. Air conditioning makes the room humid, unfortunately. Main flaw is that we were on the third floor and there is no elevator. Staff was kind enough to help get our bags up there, but walking up and down a rather dirty staircase to get to the hotel is not optimal.
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem for those going to the theatre - very friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Kathleen

Stayed 1 night in Jul 2024

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on the main street of Stratford. Even though it's a busy street the hotel room was very quiet. We stayed on the 3rd floor. The hotel has an excellent restaurant and is walking distance to theaters, shops,bars and restaurants. Parking is also located on the property.
Stayed 1 night in Jul 2024