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RSL Cold & Hot Springs Resort Suao

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for RSL Cold & Hot Springs Resort Suao

Interior
Beach nearby
Beach nearby
Dock
Hot springs

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Spa
  • Bar
  • Gym
  • Breakfast available
  • Pet-friendly
  • Parking included

Explore the area

Map
No.301, Jhongyuan Rd., Suao, Yilan County, 270
  • Suao Cold Springs
    5 min walk
  • Nanfang Ao Fishing Port
    3 min drive
  • 耳東小館
    3 min walk
  • Suao Station
    11 min walk
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Western Style Double Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Western Style Double Room

  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Western Style Quadruple Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Western Style Quadruple Room

  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Japanese Style Tatami Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Japanese Style Tatami Room

  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese style room (Dual spring bath)

Premium bedding, down duvets, pillow-top beds, in-room safe

Japanese style room (Dual spring bath)

  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About this property

RSL Cold & Hot Springs Resort Suao

Baroque resort connected to the convention centre in Suao with 3 restaurants
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free resort. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and free train station pick-up. Other amenities include an outdoor pool, a fitness centre and a bar/lounge.
RSL Cold & Hot Springs Resort Suao offers 152 accommodations with espresso makers and a safe. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 45-inch LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, spring water baths, designer toiletries and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Hot springs and complimentary bicycles are featured at the resort. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 10 years old are not allowed in the fitness facility without adult supervision. Guests aged under 10 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. There are 10 hot springs open between 7:00 AM and 11:00 PM.
Our customers tell us that they enjoy the overall property condition at RSL Cold & Hot Springs Resort Suao. During your stay, you'll be connected to the convention centre and just a quick walk from Suao Cold Springs. Free WiFi in public areas, free self-parking and free train pick-up service are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • For dining with pool views, stop by Snack Bar, one of the property's 3 restaurants
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to facials, aromatherapy or body treatments at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes hot springs, a gym and a steam room
  • 5 minutes on foot from Suao Cold Springs and a 2-minute drive from Shenghu Shan
  • Free local-area, railway station and bus station shuttle shuttle service
  • Pets welcome free of charge
RSL Cold & Hot Springs Resort Suao offers its guests a full-service spa, hot springs, and an indoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 6 meeting rooms are available. An outdoor pool, a children's pool, and a fitness centre are also featured at the family-friendly RSL Cold & Hot Springs Resort Suao. An area shuttle within 6 kilometres, A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 4-star Suao resort is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:30 AM.
Snack Bar – Overlooking the pool, this café serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free area shuttle up to 6 kilometres
  • Area shuttle
  • Free train station pick-up shuttle from 11:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free bus station shuttle
  • Free train station drop-off
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: TWD 4,180 to 4,180 for adults and TWD 2,750 to 2,750 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Snack Bar

Things to do

  • 10 hot springs
  • Arcade/game room
  • Bicycle storage
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 hot springs
  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot springs open from 7:00 AM - 11:00 PM
  • Hot springs water temperature - 42 ºC
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Lift
  • Low-height electrical sockets in bathroom
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Spring water bathtub
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
This property provides shuttle service to Luo Dong Transfer Station daily. Contact the property in advance to reserve the seats.
This property’s pool will be available 07:00~22:00 everyday from April to October and 08:00~22:00 everyday from November to March.
Due to cleaning, this property's pool will close at 12:00-15:00 everyday.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately TWD 4180 to 4180 for adults and TWD 2750 to 2750 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
RSL Cold & Hot Springs Resort Suao offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registration Number 24365486

We should mention

  • Pool access available from 3:00 PM to 10:00 PM
  • Hot springs access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

RSL Cold & Hot Springs Resort
RSL Cold & Hot Springs Resort Suao
RSL Cold Hot Springs
RSL Cold Hot Springs Suao
RSL Cold Hot Springs Resort Suao
RSL Cold Hot Springs Resort
Rsl Cold & Hot Springs Suao
RSL Cold Hot Springs Resort Suao
RSL Cold & Hot Springs Resort Suao Suao
RSL Cold & Hot Springs Resort Suao Resort
RSL Cold & Hot Springs Resort Suao Resort Suao

RSL Cold & Hot Springs Resort Suao Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 193 out of 331 reviews" "
Rating 8 - Good. 102 out of 331 reviews" "
Rating 6 - Okay. 22 out of 331 reviews" "
Rating 4 - Poor. 6 out of 331 reviews" "
Rating 2 - Terrible. 8 out of 331 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Huang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

TSENG-WEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Shaoping

Stayed 1 night in Aug 2023

10/10 Excellent

Mitsuyoshi

Stayed 1 night in Jun 2023

10/10 Excellent

YI CHIEH

Stayed 1 night in Feb 2023

2/10 Terrible

jialin

Stayed 2 nights in Jan 2023

10/10 Excellent

CHEN-YI

Stayed 1 night in Dec 2022

10/10 Excellent

SiewHong

Stayed 1 night in Nov 2022

8/10 Good

Yoren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the in-room hot spring and SPA. They also have very friendly and nice staff. I would have enjoyed the time more if the food in the restaurant could have been better!
Stayed 2 nights in Oct 2022

8/10 Good

Chia Huang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

yen cheng

Stayed 1 night in Aug 2022

10/10 Excellent

CHIH TSUNG

Stayed 1 night in Jul 2022

10/10 Excellent

Shih Yi

Stayed 1 night in Feb 2022

10/10 Excellent

Yuan-Yu

Stayed 1 night in Dec 2021

8/10 Good

Yu Xi

Liked: Staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

yikuan

Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Nov 2021

2/10 Terrible

KUEIFEN

Stayed 1 night in Nov 2021

10/10 Excellent

Ahmet Berkant

Stayed 1 night in Nov 2021

10/10 Excellent

Stephen

Stayed 1 night in Oct 2021

10/10 Excellent

Remon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
the staff was very friendly ,the Hot and cold bath was amazing, hope we can make it again Soon.
Stayed 1 night in Sep 2021

10/10 Excellent

Yi Wei

Stayed 1 night in Sep 2021

6/10 Okay

Yi Ping

Stayed 2 nights in Sep 2021

8/10 Good

Makiko

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
2020年のサービスの方がより良かった
昨年宿泊し設備やサービスが良く気に入ったので台湾コロナ禍明けで泊まりに行きました。全体としてはリラックスして過ごせたのですが、コロナ対策に気を取られてか以前良かったサービス無くなっていたり有料になったりしていました。もっとホームページなどで案内して欲しいです。 1 送迎　直行バスが減便のため羅東駅前まで往復送迎をお願いしました。これは時間も適切で車も快適なので良かったです。 2 リゾート用ビーチサンダル 前回まではお部屋に無料で配置されていて、ホームページにも特に注釈が無かったので持参せずに行ったらなんと有料販売に。大したお金では無いもののがっかりした旨を伝えたら結果提供してくれましたが、最初から込みにしてくれた方が良いと思いました。 3 プールサイド 以前は先着順で使えたソファー席が1000元と有料に。遊泳プール以外はソーシャルディスタンスを保ってもマスク必須です。 4 朝食 洋食とお粥は美味しいですが、チキン麺は麺と鶏肉の味がほとんど無くクオリティにギャップがありました。 5 VIPアクセス フロントで認識されず、ホームページの説明を見せてようやく確認作業に入ったのでチェックインがややもたついたのが惜しいです。 せっかく素晴らしい施設を持っているので、今後の改善に期待します。
Stayed 2 nights in Sep 2021

8/10 Good

HUEI YUNG

Stayed 2 nights in Aug 2021