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Hotel Neo Gubeng - Surabaya by ASTON

3.0 star property

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Hotel Neo Gubeng - Surabaya by ASTON

Standard Room | In-room safe, desk, laptop workspace, free WiFi
Lobby
Front of property – evening/night
Standard Room | Room amenity
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Room service
    Room service
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Jl. Jawa No.17-19, Surabaya, 60281
  • Sharp Bamboo Monument
    14 min walk
  • Submarine Monument
    17 min walk
  • Surabaya Plaza Shopping Mall
    18 min walk
  • Surabaya (SUB-Juanda)
    37 min drive

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, laptop workspace, free WiFi

Superior Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, free WiFi

Standard Room

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, free WiFi

Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

In-room safe, desk, laptop workspace, free WiFi

Family Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Dining
Midtown Residence Surabaya
Pool
Kids pool
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (28)
The price is CHF 34
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Midtown Residence Surabaya

About this property

Hotel Neo Gubeng - Surabaya by ASTON

Hotel with spa services, near Tunjungan Plaza
A restaurant, spa services and concierge services are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Neo Gubeng - Surabaya by ASTON offers 58 air-conditioned accommodations with a safe and complimentary slippers. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Hotel Neo Gubeng - Surabaya by ASTON, you'll be within walking distance of Tunjungan Plaza. Free WiFi in public areas, a restaurant and dry cleaning service are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Coffeeology
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Just a 3-minute drive from Tunjungan Plaza and 13 minutes from Pakuwon Mall
  • Airport shuttle service available for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Neo Gubeng - Surabaya by ASTON also features spa services, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3-star Surabaya hotel.

Coffeeology – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A restaurant

Restaurants on site

  • Coffeeology

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Neo Gubeng - Surabaya by ASTON

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Neo Gubeng Surabaya Hotel
Neo Gubeng Hotel
Neo Gubeng Surabaya
Neo Gubeng
Hotel NEO Gubeng - Surabaya Java
Hotel NEO Gubeng Surabaya Java
Neo Gubeng Surabaya
Neo Gubeng Surabaya By Aston
Hotel Neo Gubeng - Surabaya by ASTON Hotel
Hotel Neo Gubeng - Surabaya by ASTON Surabaya
Hotel Neo Gubeng - Surabaya by ASTON Hotel Surabaya

Hotel Neo Gubeng - Surabaya by ASTON Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 66 reviews" "
Rating 8 - Good. 30 out of 66 reviews" "
Rating 6 - Okay. 13 out of 66 reviews" "
Rating 4 - Poor. 0 out of 66 reviews" "
Rating 2 - Terrible. 1 out of 66 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

5.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kuwat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Li, Singapore

Travelled with family
Liked: Staff & service, property conditions & facilities
Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Stayed 5 nights in Nov 2019

8/10 Good

Yuni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Stayed 1 night in Nov 2019

6/10 Okay

Steven, Surabaya

Business traveller
Like breakfast enough food, did not like one way location street and no karaoke.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.
Stayed 6 nights in Mar 2019

10/10 Excellent

HSIAO YUEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

6/10 Okay

Felix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of food around.
Stayed 1 night in Jan 2019

8/10 Good

Syahidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room to stay in. Clean, Convenient and advanced.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

10/10 Excellent

noniaz, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.
Stayed 4 nights in Oct 2018

8/10 Good

Richard J

Comfortable Stay
I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.
Stayed 5 nights in Aug 2018

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite OK
Quite good for the price....though not best location....very busy .
Stayed 1 night in Jun 2018

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok Neo
Quite ok....good proce as well .
Stayed 1 night in May 2018

8/10 Good

Nha Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay in Surabaya
Stayed 1 night in May 2018

8/10 Good

Rach, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic hotel at the center of Surabaya
A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.
Stayed 1 night in Apr 2018