Kempinski Hotel Suzhou

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Dates

February 2025

March 2025

Room, Golf View (Premier Deluxe Golf King) | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Hot tub
Pool
Spa
Housekeeping
Air conditioning

Explore the area

1 Guobin Rd, Suzhou Industrial Park, Suzhou, Jiangsu, 215021

Dushu Lake
‪1 min walk‬
Jinji Lake
‪3 min drive‬
Suzhou Center
‪7 min drive‬
Wuxi (WUX-Shuofang)
‪53 min drive‬

Room options

Room, Golf View (Premier Deluxe Golf King)

48 sq m
Golf view
Sleeps 3
1 King Bed

Down duvets, free minibar items, in-room safe, individually furnished

Room, Golf View (Executive Golf Deluxe King)

48 sq m
Golf view
Sleeps 3
1 King Bed

Twin Room, Lake View (Premier Deluxe Lake View Room)

48 sq m
Lake view
Sleeps 3
2 Single Beds

Room, Lake View (Premier Deluxe Lake View King)

48 sq m
Lake view
Sleeps 3
1 King Bed

Twin Room, Golf View (Premier Deluxe Golf Room)

48 sq m
Golf view
Sleeps 3
2 Single Beds

Room, Lake View (Deluxe Lake View King)

48 sq m
Lake view
Sleeps 3
1 King Bed

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Twin Room, Lake View (Deluxe Lake View Room)

48 sq m
Lake view
Sleeps 3
2 Single Beds

Room, Golf View (Deluxe Golf View King)

48 sq m
Golf view
Sleeps 3
1 King Bed

Twin Room, Golf View (Deluxe Golf View Room)

48 sq m
Golf view
Sleeps 3
2 Single Beds

Twin Room, Lake View (Executive Lake View Deluxe Room)

48 sq m
Lake view
Sleeps 3
2 Single Beds

Suite, Lake View (Executive Suite)

123 sq m
Lake view
Sleeps 3
1 King Bed

Suite, Lake View (Panorama Suite)

95 sq m
Lake view
Sleeps 3
1 King Bed

Twin Room, Golf View (Executive Golf Deluxe Room)

48 sq m
Golf view
Sleeps 3
2 Single Beds

Suite, Lake View (Diplomatic Suite)

155 sq m
Lake view
Sleeps 3
1 King Bed

Room, Lake View (Executive Lake View Deluxe King)

48 sq m
Lake view
Sleeps 3
1 King Bed

Executive Suite

Sleeps 2
1 King Bed

Deluxe Golf View Room - Cute Puppy Room

Sleeps 2
1 King Bed

Deluxe Lake View Room- Cute Puppy

Sleeps 3
1 King Bed

Deluxe Golf-view Room-King Bed

Sleeps 2
1 King Bed

Premier Deluxe Room - Lake-View (Double Bed)

Sleeps 2
1 King Bed

Standard Queen Room

Sleeps 2
1 King Bed

Deluxe Golf-view Room-Two Beds

Sleeps 2
2 Single Beds

Premier Deluxe Room - Golf Course-View (Double Bed)

Sleeps 2
1 King Bed

Deluxe Executive Golf-view Room-King Bed

Sleeps 2
1 King Bed

Deluxe Golf-view Room

Sleeps 2
1 King Bed OR 2 Single Beds

Premier Deluxe Room - Golf Course-View (2 Beds)

Sleeps 2
2 Single Beds

Deluxe Executive Lake-view Room-Two Beds

Sleeps 2
2 Single Beds

Deluxe Lake-view Room-King Bed

Sleeps 2
1 King Bed

Cute Puppy Panorama Suite

Sleeps 2
1 King Bed

2-bed Room

Sleeps 2
2 Single Beds

Deluxe Lake-view Room

Sleeps 2
1 King Bed OR 2 Single Beds

Premier Deluxe Lakeview King Room- Kapibala Kids Room

Sleeps 2
1 King Bed

Deluxe Executive Golf-view Room

Sleeps 2
1 King Bed

Deluxe Executive Golf-view Room-Two Beds

Sleeps 2
2 Single Beds

Panoramic Suite

Sleeps 2
1 King Bed

Cute Puppy LakeView Suite

Sleeps 2
1 King Bed

Deluxe Executive Lake-view Room-King Bed

Sleeps 2
1 King Bed

Deluxe Executive Lake-view Room

Sleeps 2
1 King Bed OR 2 Single Beds

Premier Deluxe Room - Lake-View (2 Beds)

Sleeps 2
2 Single Beds

Kaibin Panoramic Apartment Suite

Sleeps 3
1 King Bed

Premier Deluxe Golf View Room- Kapobala Kids Room

Sleeps 2
1 King Bed

Deluxe Lake-view Room-Two Beds

Sleeps 2
2 Single Beds

Similar properties

Pool
Hot tub
Spa
Parking included

for 1 room

includes taxes & fees

9 Mar - 10 Mar

About this property

Luxury Suzhou hotel in Suzhou Industrial Park with 3 restaurants

Along with 3 restaurants, this hotel has a marina and a full-service spa. WiFi in public areas is free. Other amenities include an indoor pool, a health club and a bar/lounge.

Kempinski Hotel Suzhou offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and minibars (stocked with some free items). Each accommodation is individually furnished. Beds feature down duvets. 40-inch LCD televisions come with satellite channels and video game consoles. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A marina and a health club are featured at the hotel. 10 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Yang Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision.

During your stay at Kempinski Hotel Suzhou, you're just a quick walk from Dushu Lake. Enjoy features like free WiFi in public areas, plus 3 restaurants and a full-service spa.

Free WiFi and wired Internet
For dining with garden views, stop by Seasons Cafe, one of the property's 3 restaurants
Buffet breakfast served daily for a fee
Take a swim in the indoor pool or soak in the 10 hot tubs
Treat yourself to body treatments, body scrubs or facials at Yang Spa
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym, a sauna and fitness classes
Steps from Dushu Lake and a 3-minute drive from Jinji Lake
Local-area shuttle service available

Kempinski Hotel Suzhou offers its guests a full-service spa, a marina, and 10 hot tubs. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre, a meeting room, and limo/town car service are available. Event space at this hotel measures 31646 square feet (2940 square metres) and includes a conference centre. An indoor pool, a children's pool, and a health club are also featured at the luxury Kempinski Hotel Suzhou.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Kempinski Hotel Suzhou has 3 restaurants serving lunch and dinner.

Paulaner Restaurant – Overlooking the pool, this brasserie serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Area shuttle up to 15 km
Limo/town car service

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 178 for adults and CNY 90 for children
3 restaurants
A bar/lounge
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Paulaner Restaurant
Seasons Cafe
Wang Hu Ge

Things to do

10 spa tubs
Arcade/game room
Bicycle rentals
Billiards/pool table
Children's pool
Fitness classes
Full-service spa
Health club
Hiking/biking trails
Indoor pool
Playground
Racquetball/squash
Sauna
Shopping
TV in common areas
Yoga classes

Family friendly

Arcade/game room
Children's pool
Grocery/convenience store
In-room babysitting
In-room washer/dryer
Indoor pool
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Conference centre (31,646 square foot of space)
Meeting room

Outdoors

Barbecue grill
Garden
Marina
On the bay
Picnic area

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Facials
Hydrotherapy
Massage
Spa treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lift

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bidet
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

40-inch LCD TV with cable/satellite channels
Video game console

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free minibar (limited items)

Access via exterior corridors
Air conditioning
Desk
Free daily newspapers
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Kempinski Hotel Suzhou

Children and extra beds

Children are welcome.

Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for CNY 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: CNY 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CNY 178 for adults and from CNY 90 for children
Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Kempinski Suzhou

Kempinski Hotel Suzhou

Kempinski Suzhou

Kempinski Suzhou Hotel

Suzhou Kempinski

Suzhou Kempinski Hotel

Kempinski Hotel Suzhou Hotel

Kempinski Hotel Suzhou Suzhou

Kempinski Hotel Suzhou Hotel Suzhou

Kempinski Hotel Suzhou Reviews

8.0

Very good

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

JORGE

Travelled with family

14 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb fitness club and quiet rooms

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

5 Oct 2019

Stayed 1 night in Oct 2019

10/10 Excellent

JEFFREY

24 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE

Stayed 2 nights in Feb 2019

8/10 Good

William

3 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay.

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.

Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

29 Oct 2017

Liked: Room comfort

Disliked: Staff & service

nice hotel in the middle of nowhere

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...

Stayed 7 nights in Oct 2017

8/10 Good

Verified traveller

17 Dec 2015

Liked: Staff & service, room comfort

BUSINESS BREAK AWAY TRIP & CONFERENCE

Comfortable but far in distance from any amenities.

6/10 Okay

Verified traveller

27 Oct 2014

Liked: Cleanliness, room comfort

Not for business

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.

10/10 Excellent

Verified traveller

16 Oct 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kenpinski are great

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

4/10 Poor

JIAXING, Shanghai

8 Oct 2014

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as good as I expected.

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.

8/10 Good

Verified traveller

27 Sept 2014

Liked: Cleanliness, property conditions & facilities, room comfort

Nice but not 5 star

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.

8/10 Good

David, New Jersey, US

16 Aug 2014

Liked: Property conditions & facilities, room comfort

Kempinski Suzhou

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.

6/10 Okay

sanja

26 Jul 2014

Liked: Room comfort

Disliked: Staff & service

business trip

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center

8/10 Good

Verified traveller

21 Jun 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.

10/10 Excellent

John, New York

13 May 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great business hotel

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.

10/10 Excellent

Denmarkian, California

1 May 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location for my business needs.

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.

4/10 Poor

Matt, Suzhou, Jiangsu, China

19 Sept 2012

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Luxurious hotel, let down by service

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.

4/10 Poor

Verified traveller

13 Nov 2011

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

wrong room type

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded

10/10 Excellent

FUJU

Travelled with family

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Selena

9 Sept 2024

Stayed 2 nights in Aug 2024

8/10 Good

Chun Ying Julia

6 Jul 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Jul 2024

6/10 Okay

YI QU

2 May 2020

Stayed 1 night in Apr 2020

6/10 Okay

Verified traveller

15 Mar 2019

Stayed 3 nights in Mar 2019

8/10 Good

SHU-CHUAN

25 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

29 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2018

8/10 Good

Cheng

18 Jul 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。

Kempinski Hotel Suzhou

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Photo gallery for Kempinski Hotel Suzhou

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, Golf View (Premier Deluxe Golf King)

Room, Golf View (Premier Deluxe Golf King)

View all photos for Room, Golf View (Executive Golf Deluxe King)

Room, Golf View (Executive Golf Deluxe King)

View all photos for Twin Room, Lake View (Premier Deluxe Lake View Room)

Twin Room, Lake View (Premier Deluxe Lake View Room)

View all photos for Room, Lake View (Premier Deluxe Lake View King)

Room, Lake View (Premier Deluxe Lake View King)

View all photos for Twin Room, Golf View (Premier Deluxe Golf Room)

Twin Room, Golf View (Premier Deluxe Golf Room)

View all photos for Room, Lake View (Deluxe Lake View King)

Room, Lake View (Deluxe Lake View King)

View all photos for Twin Room, Lake View (Deluxe Lake View Room)

Twin Room, Lake View (Deluxe Lake View Room)

View all photos for Room, Golf View (Deluxe Golf View King)

Room, Golf View (Deluxe Golf View King)

View all photos for Twin Room, Golf View (Deluxe Golf View Room)

Twin Room, Golf View (Deluxe Golf View Room)

View all photos for Twin Room, Lake View (Executive Lake View Deluxe Room)

Twin Room, Lake View (Executive Lake View Deluxe Room)

View all photos for Suite, Lake View (Executive Suite)

Suite, Lake View (Executive Suite)

View all photos for Suite, Lake View (Panorama Suite)

Suite, Lake View (Panorama Suite)

View all photos for Twin Room, Golf View (Executive Golf Deluxe Room)

Twin Room, Golf View (Executive Golf Deluxe Room)

View all photos for Suite, Lake View (Diplomatic Suite)

Suite, Lake View (Diplomatic Suite)

View all photos for Room, Lake View (Executive Lake View Deluxe King)

Room, Lake View (Executive Lake View Deluxe King)

View all photos for Executive Suite

Executive Suite

View all photos for Deluxe Golf View Room - Cute Puppy Room

Deluxe Golf View Room - Cute Puppy Room

View all photos for Deluxe Lake View Room- Cute Puppy

Deluxe Lake View Room- Cute Puppy

View all photos for Deluxe Golf-view Room-King Bed

Deluxe Golf-view Room-King Bed

View all photos for Premier Deluxe Room - Lake-View (Double Bed)

Premier Deluxe Room - Lake-View (Double Bed)

View all photos for Standard Queen Room

Standard Queen Room

View all photos for Deluxe Golf-view Room-Two Beds

Deluxe Golf-view Room-Two Beds

View all photos for Premier Deluxe Room - Golf Course-View (Double Bed)

Premier Deluxe Room - Golf Course-View (Double Bed)

View all photos for Deluxe Executive Golf-view Room-King Bed

Deluxe Executive Golf-view Room-King Bed

View all photos for Deluxe Golf-view Room

Deluxe Golf-view Room

View all photos for Premier Deluxe Room - Golf Course-View (2 Beds)

Premier Deluxe Room - Golf Course-View (2 Beds)

View all photos for Deluxe Executive Lake-view Room-Two Beds

Deluxe Executive Lake-view Room-Two Beds

View all photos for Deluxe Lake-view Room-King Bed

Deluxe Lake-view Room-King Bed

View all photos for Cute Puppy Panorama Suite

Cute Puppy Panorama Suite

View all photos for 2-bed Room

2-bed Room

View all photos for Deluxe Lake-view Room

Deluxe Lake-view Room

View all photos for Premier Deluxe Lakeview King Room- Kapibala Kids Room

Premier Deluxe Lakeview King Room- Kapibala Kids Room

View all photos for Deluxe Executive Golf-view Room

Deluxe Executive Golf-view Room

View all photos for Deluxe Executive Golf-view Room-Two Beds

Deluxe Executive Golf-view Room-Two Beds

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Cute Puppy LakeView Suite

Cute Puppy LakeView Suite

View all photos for Deluxe Executive Lake-view Room-King Bed