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Mercure Swansea Hotel

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Mercure Swansea Hotel

Bar (on property)
Check-in/check-out kiosk
Point of interest
Bar (on property)
Classic Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Phoenix Way, Swansea, Wales, SA7 9EG
  • Swansea.com Stadium
    ‪4 min drive‬
  • Maritime Quarter
    ‪7 min drive‬
  • Swansea Castle
    ‪7 min drive‬
  • Swansea (SWS)
    ‪36 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Family Room, Multiple Beds (2 Adults and 1 Child)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Privilege, Room, 1 Double Bed

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic) | In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, Multiple Beds (Classic)

  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Mercure Swansea Hotel

Hotel with free parking, near Swansea.com Stadium
This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and a 24-hour front desk. Housekeeping is available on request.
Mercure Swansea Hotel offers 119 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mercure Swansea Hotel. During your stay, you're just a quick walk from Celtic Trail. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • Just a 4-minute drive from Swansea.com Stadium and 6 minutes from St. Joseph's Cathedral
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 4564 square feet (424 square metres) and includes conference space. The business-friendly Mercure Swansea Hotel also features multilingual staff, a garden, and complimentary newspapers in the lobby. Self parking is free.

This 4-star Swansea hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to noon.
The Brasserie – This brasserie serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to noon on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Brasserie

Things to do

  • TV in common areas

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4,564 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Swansea
Mercure Hotel Swansea
Mercure Swansea
Mercure Swansea Hotel
Swansea Mercure
Swansea Mercure Hotel
Mercure Swansea Hotel Swansea
Mercure Swansea Wales
Ramada Swansea
Mercure Swansea Hotel Hotel
Mercure Swansea Hotel Swansea
Mercure Swansea Hotel Hotel Swansea

Mercure Swansea Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 295 out of 935 reviews" "
Rating 8 - Good. 392 out of 935 reviews" "
Rating 6 - Okay. 158 out of 935 reviews" "
Rating 4 - Poor. 65 out of 935 reviews" "
Rating 2 - Terrible. 25 out of 935 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

ELIOT

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very impressed
The bathroom sink tap is stiff and squeaky. The fan sounds like it hasn't got long to live. There are stains on the bedroom carpet. I had to request a blanket as the duvet was much too hot in the night. A blanket should be provided in rooms so that guests have the option to use whichever they prefer. As it was, I endured the first night poor quality sleep and was provided with a blanket for the second night. On the positive side the beds are comfortable and Niall, the chap at the front desk was helpful and pleasant. That said, I wouldn't recommend this hotel to anyone I know who was planning to visit Swansea. The remote location from the town centre is also a factor why I wouldn't endorse this hotel. For what I was charged - £214 for two nights - I was expecting more.
Stayed 2 nights in Oct 2024

6/10 Okay

Rosherzzz

Liked: Staff & service
Disliked: Property conditions & facilities
My room was very tired (and limescale on tap and kettle). Also very thin walls with creaky floor outside my room. People kept walking across at odd hours eg 4am. I kept waking up. Further, housekeeping woke me up despite me checking out an hour later. However, Corrin was served me for my beverage was absolutely brilliant; and very friendly.
Stayed 1 night in Oct 2024

4/10 Poor

Laura

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic rooms
Main bar area is decorated really nice. That is where the positives end. Bedrooms are dated and dirty. In desperate need of an update.
Stayed 1 night in Oct 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every respect. Will definitely come back
Stayed 1 night in Oct 2024

2/10 Terrible

Talfan

Stayed 1 night in Oct 2024

10/10 Excellent

Md Tanzirul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 2 nights in Oct 2024

6/10 Okay

Mohammed

Business traveller
Liked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel in a convenient location. Room nice and clean and comfortable.
Stayed 1 night in Jun 2024

8/10 Good

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Above average hotel, stayed a few times for work. Always friendly staff and clean room.
Stayed 1 night in Oct 2024

10/10 Excellent

s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swansea visit
Family friendly and were welcoming of our pet dog
Stayed 1 night in Oct 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Oct 2024

2/10 Terrible

Rebecca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor experience, wouldn’t recommend.
Very poor. The lobby has clearly had an upgrade but is misleading. The room was very tired. Cool shower, very weak no pressure. Couldn’t change the temperature in the room as no thermostat. Breakfast , eggs were like solid plastic and inedible all had clearly not been refreshed for a while and breakfast was packed up half an hour early whilst eating (although was asked if I had had enough to be fair) and breakfast lights turned off which was a poor experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

LISA

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were helpful polite rooms clean and had everything you needed only thin wrong in our room the phone didn't work.The food menu was good as was the food.Breakfast had everything you could have wanted.Would use again and recommend. Only thing missing at hotel no charginging points for electric cars not a big thing for me but for other people could be.
Stayed 1 night in Sep 2024

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
has seen better days
it was kinda run down hotel... has seen better days!
Stayed 3 nights in Sep 2024

6/10 Okay

Francesco

Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

John

Stayed 1 night in Sep 2024

8/10 Good

Kevin

Stayed 1 night in Aug 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, quick and easy check-in. Good location and quiet too. Clean and well appointed rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Aug 2024

8/10 Good

Owen

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were exceptionally helpful and friendly. Cooked breakfast was really good, coffee was good. Room was clean and comfy, an adequate size.
Stayed 2 nights in Aug 2024

8/10 Good

Dr C M

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024