Concierge services and free Wi-Fi in public areas are available at this smoke-free hotel.
The Alexander offers 12 accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with digital channels.
Bathrooms include baths or showers and hairdryers. This Swansea hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
During your stay at The Alexander, you're just a quick walk from Cwmdonkin Park. Features include free WiFi in public areas and concierge services.
Free WiFi
Services include a concierge and luggage storage
Just a 3-minute walk from Cwmdonkin Park and 5 minutes on foot from Dylan Thomas Birth Place
The Alexander offers its guests concierge services. WiFi is free in public spaces.
This 3.5-star Swansea hotel is smoke free.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free offsite parking
Family friendly
Soundproofed rooms
Conveniences
Luggage storage
Guest services
Concierge services
Housekeeping (daily)
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Hair dryer
Private bathroom
Towels provided
Entertainment
TV with digital channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
More
Heating
Individual decor
Individual furnishings
Iron/ironing board on request
Soundproofed rooms
Policies
Check-in
Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
There is no front desk at this property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards
This property does not have a front desk. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.
Property is also known as
Alexander Hotel Swansea
Alexander Swansea
The Alexander Hotel
The Alexander Swansea
The Alexander Hotel Swansea
The Alexander Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 125 out of 298 reviews
10 - Excellent
125
Rating 8 - Good. 104 out of 298 reviews
8 - Good
104
Rating 6 - Okay. 29 out of 298 reviews
6 - Okay
29
Rating 4 - Poor. 23 out of 298 reviews
4 - Poor
23
Rating 2 - Terrible. 17 out of 298 reviews
2 - Terrible
17
8.8/10
Cleanliness
8.6/10
Staff & service
6.6/10
Amenities
8.0/10
Property conditions & facilities
Reviews
8/10 Good
Howard
5 Sept 2020
Howard
Stayed 1 night in Aug 2020
6/10 Okay
CJ, London
23 Aug 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
Accommodating and helpful after I booked the wrong day! Lovely bed. Good for a stopover
Hotel was excellent the service was second to none. Lin and the housekeeping team were ever so helpful during my 3 night stay.
Darren
Stayed 3 nights in Aug 2020
8/10 Good
Helen, London
19 Aug 2020
Liked: Cleanliness, staff & service
The Alexander is really well placed just 12 mins from the beach and it’s got good security and I was upgraded to a double room from a single which was a wonderful surprise. My room was spotlessly clean with a comfy bed with nice white linen and a spotless bathroom with bath and shower and fluffy white towels. There was a big flat screen tv (I didn’t use it) and a view over the rooftops down to the sea. I slept very well. Just be aware as it is an old Victorian house that the sound proofing isn’t brilliant. I could hear a child running around and crying in the room above me early evening but I slept undisturbed. Very good stay for one night in Swansea as I was passing through. And Lynn the owner was very helpful and charming when we spoke on the phone (I booked last minute so she gave me the instructions to self check in - all v easy). Thanks.
We waited on the street in the rain trying to contact the manager to get the code to the front door & our room. The bed was crippling. A woman attempted to break into our room while we were dressing the next morning. We checked out two nights early because of the discomfort & safety issue.
I appreciate first of all that this was a cheap room, but only because advertised at 50% discount so should have been £52 per night. The room was like an icebox and the radiator had been jammed to off position. I therefore had to layer up in clothing and even put my outer jacket on when going to sleep. As the premises are unmanned, there is a telephone number for guests to call - this number did not connect to a person. Therefore I was not able to get any help with this. It was the most uncomfortable situation to be in. Definitely not recommended during cold spells
We stayed in room 2, a family room of 1 x double and 2 x single beds. Beds comfortable enough, although the sheets etc were clean, they did smell strongly of washing powder? An issue with the main curtain is that it did not close in the middle and the resulting 6" gap provided enough light to almost illuminate the room via the streetlamp directly outside. The bathroom although clean did not have a plug for the hand basin which meant running water whilst having a shave and one of the handles to the shower has the appearance and feel of being badly corroded so suggest this needs to be replaced. So why not complain well - my biggest issue is with the parking so the required number to discuss was called (and message left with name and phone number) and here 2 days later, still no response. My belief from the description given re parking was there would be parking close to the hotel which is on a main road. Whilst I missed the online text indicating parking was based on fitting in with local residents, I did not expect either to have to park so far away or to have to move my car before 09.00. (can park between 18.00 and 08.00 then for 1 hour no return for 2 hours meaning leave by 09.00). There seems to be no provision at all to park on site. Altogether a disappointing stay although with some tweaks many issues could be corrected.
When the room door was opened, what a terrible picture! There was a rubbish bin right in the middle of the room, the naked mattress has neither quilt and nor sheet or bed cover. The cup was placed by the sink, the kettle was up next to the window with its leads dropping to the floor, a broken part was on the floor as well. Dirty with bad smell! When contacted the telephone number several times, a replacement was given in a basement room without window, which is hard to breath during the hot summer night. Later, about 21:30, a room in another location was given, and a taxi has to be used to go there. That is the experience of the Alexander!
Verified traveller
Stayed 1 night in Jul 2019
6/10 Okay
Verified traveller
Travelled with partner
15 Jul 2019
Liked: Cleanliness, staff & service
Great location, room was clean and linen was immaculate! The room was a bit tired and only about a tenth of toilet paper on the roll... If i had paid £75 per night i wouldn't have been disappointed, however, we paid £193 for one night and expected a little more at that price...
Verified traveller
Stayed 1 night in Jul 2019
8/10 Good
Verified traveller
8 Jul 2019
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 1 night in Jul 2019
6/10 Okay
Verified traveller
Business traveller
7 Jul 2019
Was given several codes to enter the propert and retrieve room key from a key box.
A 4 figure code was required-but a 3 figure code was supplied.
I called the number supplied several times but it was engaged. A zero was missing from the code but I only worked that out by luck.
On opening the box there was no key inside.
It took several more calls to get an answer by which time I had already overrun in the time taken off work to check in.
There was little sense of urgency considering I was standing in a self check in property unable to check in.
Itvteamspored the key had been kept by the previous occupant and there was no duplicate. The Alexander was full that day so I was booked into a guest house across the road. That guest house was a typically dated cramped (but thankfully clean) seaside b & b.
If this was an upgrade I’m glad I couldn’t get into the original place.
I wasn’t offered any compensation so I had paid for a room I didn’t stay in and had to stay in an alternative I would never have chosen myself.