6/10 Okay
Kirsha
Travelled with partner
22 Sept 2024
Liked: Cleanliness
Fairmont is a great family resort with wonderful facilities for children. I would love to rate them higher, but I had a few concerns. Our hotel room was clean and basic, but the handle fell off the window when closing it and the spare blanket looked like it hadn’t been washed in months. There is very little done to remind guests to be mindful of noise levels when walking past the hotel rooms, we were consistently being woken by screaming children/parents walking past our room. Some staff were friendly, while others were not. There were inconsistencies in service delivery. Despite this, the breakfast buffet was great and the concierge staff were lovely. They deserve a shoutout for their friendliness. Overall though, I don’t think the stay was worth the money I paid.
Kirsha
Stayed 1 night in Sep 2024